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Honda of Cleveland Heights
Cleveland Heights, OH
3,220 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 3:00 AM
Tuesday 7:30 AM - 3:00 AM
Wednesday 7:30 AM - 3:00 AM
Thursday 7:30 AM - 3:00 AM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 3,220 reviews
August 04, 2017
A great asset Ramo left a voicemail on my phone a week ago. Because of his absence, I had to deal with another gentleman to my satisfaction. (A 2017 CR-V EX was pur Ramo left a voicemail on my phone a week ago. Because of his absence, I had to deal with another gentleman to my satisfaction. (A 2017 CR-V EX was purchased.) However Ramo and I had great interaction in the past, his return was more than welcome and his pro-active attitude was much appreciated. I had a confusion on a refund check for the last two months, during which I was traveling abroad most of the time. So, Ramo's coming back was timely. And he stood up to my issue and got it clarified/resolved within 2 days. Kudos to having such a great asset in your lineup! More
by HFL
Employees Worked With
Ramo Paulic
August 04, 2017
Very good experience We are very happy with our purchase. When we went into Motorcars, the car was not in stock but Joe B was able to locate the exact car we wanted. Overa We are very happy with our purchase. When we went into Motorcars, the car was not in stock but Joe B was able to locate the exact car we wanted. Overall experience was very positive. More
by CT
Employees Worked With
Joe Bencivenni
August 03, 2017
Should Have Been Much Better Stopped in to look at a used Honda Odyssey. Worked with Ramo, who's a nice guy but was unfortunately not knowlegeable about the vehicle I was testing- Stopped in to look at a used Honda Odyssey. Worked with Ramo, who's a nice guy but was unfortunately not knowlegeable about the vehicle I was testing-nore on this shortly. It was a good enough expierience to buy the van. Jim handled all the finance work and papers quickly and effectively, which seems to be rare at dealerships these days, He's another good guy. Out the door, the issues began. During the wait to have papers signed and the obligatory tour of the solar-powered lot and fancy service department, nobody took the time to detail the van. All the stickers had to be removed and the carpet cleaned on my own. Not a huge deal, as its a used vehicle, but the MAJOR issue was the dealership advertising the Odyssey had satellite radio (in its online ad, on the sticker and during the test drive). Turns out, the vehicle was only "satellite READY" and required a dealer-installed receiver. Hoping a dealership that had stellar reviews would bend over backward to make it right, I called the salesperson to address the problem. After an apology and a "let me talk to my manager," the used car sales manager, Vinson, called me and was so unbelieveably rude and condescending. I referenced dealership's high standards and could not believe that his only recourse was to ask for the vehicle to be returned. I asked to be made whole with the dealership installing the radio kit since it was their advertising mistake, but they flatly refused, offering me either $200 to do it myself or $250 toward their service department making the nearly $500 installation. I can't believe the owner of a longtime dealership with their advertising budget, high-tech service department and extravagant solar array would be SO CHEAP as to fight a customer over $500! In the end, I took the $200 because I don't ever want to deal with Motorcars again. If you must go there, see Ramo. He's a good guy who's wasting his skills working for Motorcars. He'd fit right in at Jay Honda in Bedford, a place that had my business before and will again. Same goes for Jim, he's a car sales lifer who knows his stuff. They can keep Vinson. More
by C_Squared_77
Employees Worked With
Ramo Paulic, Vinson Treharne, Jim Waterwash, Trevor Gile
August 03, 2017
All Around Great Experience Joe was very helpfull and easy going through oit the whole process, he didnt try to upsale me like most sales reps would. The car is in great to perf Joe was very helpfull and easy going through oit the whole process, he didnt try to upsale me like most sales reps would. The car is in great to perfect condition amd there has been no issues thus far. so i have no complaints on the whole ordeal. More
by Tim_Wise77
Employees Worked With
Joe Bencivenni, Jim Waterwash
August 02, 2017
Motorcars Honda..awesome I appreciate talking with Georgiann in service that I have dealt with and trust for years! They work to save you money when possible on repairs & main I appreciate talking with Georgiann in service that I have dealt with and trust for years! They work to save you money when possible on repairs & maintenance.She had one of the salesmen,Bob,talk and show me the Honda HRV that I am interested in. He was very knowledgeable and helpful. More
by Pamster
Employees Worked With
Georgian in service, Bob Howard
August 02, 2017
New Honda Civic I was thinking to buy a Honda Civic for a while. The car I had was also a Honda Civic and in 2002 I bought this Car at your Dealership. Back then Joe I was thinking to buy a Honda Civic for a while. The car I had was also a Honda Civic and in 2002 I bought this Car at your Dealership. Back then Joe Bencivenni was also the Salesperson I dealt with I remember him and knew, if I was lucky, he might was still there. And he was, we talked and I made an appointment with him. He showed me several Honda's, I like the Civic the best., same as before. I came back Monday and picked up the car. I am still learning certain things about my new Honda. But I can tell you, it drives like a dream. If I ever need a new car again, I would look for Joe, because he is such a nice person and he has so much knowledge and I prefer to do Business with Honda in the Heights again. More
by charlie's mom
Employees Worked With
Joe Bencivenni, Jim Waterwash, Vernell Ivy, Trevor Gile
August 02, 2017
Very smooth running place. The whole process from the moment I walked in to the moment I walked out was very easy. Angela Lamar took care of me and I will never go to anyone bes The whole process from the moment I walked in to the moment I walked out was very easy. Angela Lamar took care of me and I will never go to anyone besides her she's a phenomenal service advisor. Even my mechanic Derron, was there for me with everything I needed to know. More
by Michael1994
Employees Worked With
Angela Lamar
August 02, 2017
Full service Raj was an exceptional salesman. Frankly, the best I have ever worked with. He truly went above and beyond to make sure that I got the brand new 2018 Raj was an exceptional salesman. Frankly, the best I have ever worked with. He truly went above and beyond to make sure that I got the brand new 2018 Odyssey I wanted, and I have continued to be impressed at how he has followed up after the sale was complete to make sure that everything is going well with the car. Overall a great experience. More
by M Kaminski
Employees Worked With
Raj Tulam
August 02, 2017
Honda Pilot We purchased this vehicle after dealing with Jeff by email. Everything was smooth and simple, from the beginning to the end...no surprises. Satisfie We purchased this vehicle after dealing with Jeff by email. Everything was smooth and simple, from the beginning to the end...no surprises. Satisfied customers for sure! More
by TML
Employees Worked With
Jeff Berlin
August 02, 2017
New 2017 CR-V purchase I worked with Joe Bencivenni to trade in my current vehicle to get into a 2017 CR-V. Joe was professional and hard working to get me into a new vehic I worked with Joe Bencivenni to trade in my current vehicle to get into a 2017 CR-V. Joe was professional and hard working to get me into a new vehicle at a price that worked for me. The entire buying experience was seamless and could not have gone better. This is my second vehicle that Joe and Motorcars Honda has sold to me and I will return to them with all of my future vehicle needs. Thank you for a great experience ! More
by Ckieliszek
Employees Worked With
Joe Bencivenni
