Honda of Cleveland Heights

Understanding! Stevi Austin, was very attentive & great customer service! Definitely would give great recommendation! Thanks! Stevi Austin, was very attentive & great customer service! Definitely would give great recommendation! Thanks! More

Kevin here at Honda of Cleveland heights has been patient with me and did everything he could to get me rolling great customer service with me and did everything he could to get me rolling great customer service More

The service provided by Kevin was exceptional throughout ,his approach was attentive and caring for my needs which he understood and we had an immediate good working relationship ,nothing was too much troub ,his approach was attentive and caring for my needs which he understood and we had an immediate good working relationship ,nothing was too much trouble and I enjoyed working with him to reach a mutually satisfactory conclusion. More

Our 2023 HR-V Sport was totaled by a drunk driver and right after the accident we reached out to all the local Honda dealers about getting a new vehicle. When talking with Andy Adams at Cleveland Heights right after the accident we reached out to all the local Honda dealers about getting a new vehicle. When talking with Andy Adams at Cleveland Heights Honda, he showed concern about our situation and wanted to help in any way possible. He, and the whole Cleveland Heights team, was able to get us into a 2024 CR-V Hybrid Sport very quickly to ensure that we had a car once the rental from insurance was up. They also helped us work around our schedule to get all the paperwork signed. Overall, it was a great experience! More

Andy was awesome, and made sure all my requests were made to get my new car! to get my new car! More

Dan was great! He was really helpful. It was my first time and Dan really took care of me. He was really helpful. It was my first time and Dan really took care of me. More

I went in for an advertised oil change. Before changing the oil, the service department did a multi-point vehicle inspection. The Service Advisor told me about caliper and rotor problems. I Before changing the oil, the service department did a multi-point vehicle inspection. The Service Advisor told me about caliper and rotor problems. I told him that I would not be able to have these problems that totaled $2411.83 to repair. Since then, I have squelching sounds when I back up and there seems be something wrong with my tires while driving. I have Car Shield Insurance, but Hoda refuses to recognize my insurance. Greed. More

Horrible in the service department. i have tried multiple times to get in touch with Brandon the service manager and he doesn't call me back regarding the issue I had with 2 services on i have tried multiple times to get in touch with Brandon the service manager and he doesn't call me back regarding the issue I had with 2 services on my new cars. I have never been more aggravated with a company than I am with the service part of this dealership. It has been 2 months and no one has even cared to reach out to me. I'm not sure who else to contact regarding the horrible service that I was presented with but this was my first service ever done to both of my cars, that I just bought first time buying a Honda. If this is how they treat their customers I am horrified. More

Highly recommend working with Andy Adams if you need a new car. After my CRV hybrid was totaled when another car plowed into me from behind, I wanted to replace my car as soon as possible. Andy worked to new car. After my CRV hybrid was totaled when another car plowed into me from behind, I wanted to replace my car as soon as possible. Andy worked to find me a car that I could love but also afford. He made replacing my car a good experience and he is knowledgeable as well as pleasant to work with. Highly recommend! More

Convenient, responsive, searched for what we needed and found it in a timely manner thank you found it in a timely manner thank you More