Honda of Cleveland Heights

Make Buying So Easy! I had a great, positive experience working with John Hum at Motorcars Honda. He provided an excellent e-quote before I came to the dealership and fol I had a great, positive experience working with John Hum at Motorcars Honda. He provided an excellent e-quote before I came to the dealership and followed up with great customer service when I came to test drive and purchase. Everyone at Motorcars made buying my new car super easy! I highly recommend working with John and this dealership! More

Nice , experienced, and helpful I picked up my new car in a rainy day and I found one small dent on the engine hood next day. The sales manager is very kind to solve the problem. I picked up my new car in a rainy day and I found one small dent on the engine hood next day. The sales manager is very kind to solve the problem. Good Service. More

Fantastic experience from start to finish! I dreaded looking for a new car because of negative experiences I’ve had with other car dealerships in the past. John Hum from Motorcars Honda made th I dreaded looking for a new car because of negative experiences I’ve had with other car dealerships in the past. John Hum from Motorcars Honda made the entire experience a positive one. He was friendly, answered all of my questions, and followed up with me to ensure I’m satisfied with my purchase. My car isn’t 3 weeks old yet and I’ve already shared my experience with several friends and colleagues! I would recommend John Hum and Motorcars Honda to anyone looking for a new/used car. More

Wonderful experience for my buying my first car! Joe was very helpful in helping me pick out my car. He made sure that I was 100% satisfied with the car and I was able to buy the car at a price that Joe was very helpful in helping me pick out my car. He made sure that I was 100% satisfied with the car and I was able to buy the car at a price that I wanted. He was very thorough when going over all the features of the car and made sure that I was aware of all that the car I had just bought has to offer! More

Car buying experience Excellent, best experience I ever had for buying a car. He did not act like a car salesman I deal with in the past. We negotiated a fair price. He Excellent, best experience I ever had for buying a car. He did not act like a car salesman I deal with in the past. We negotiated a fair price. He did not give me the salesman routine like let me go talked to my manager and go back and forth. More

Perfect Experience! This is the fourth time I've leased a new Honda from Motorcars, and as usual, the experience was very pleasant. I worked with Joe Bencivenni, who wen This is the fourth time I've leased a new Honda from Motorcars, and as usual, the experience was very pleasant. I worked with Joe Bencivenni, who went out of his way to make sure the process was easy from start to finish. He was quick to respond to all of my questions and concerns, and was great to work with. When I came in to pick up the car, Joe went over all of the technology features and made sure that I understood how everything worked. Jim Waterwash in finance explained all of the paperwork to me clearly and answered all questions I had. Wonderful car buying experience as usual, and I will continue to do business with Joe and Motorcars in the future. I wouldn't even consider going anywhere else. More

Easy process Michael was great to work with and so knowledgeable. He took his time making sure I knew all the features of the car. That is rarely done at other pl Michael was great to work with and so knowledgeable. He took his time making sure I knew all the features of the car. That is rarely done at other places. He assisted us from beginning to when I drove off in my new car! More

FIVE STARS !!!! I just bought my 2016 CR-V from Andrew Chiarelli and I couldn't be happier with the excellent customer service that Andrew and Motorcars provides. I just bought my 2016 CR-V from Andrew Chiarelli and I couldn't be happier with the excellent customer service that Andrew and Motorcars provides. Andrew is wonderful to work with, he kept the whole transaction about me and my needs. That was much appreciated and a job well done. Thank you Andrew! I really don't think there is another dealership that lives up to Motorcars reputation. Chuck Giles has put together a great team from the sales staff to the folks in service. I work in downtown Cleveland and love the convenience of the Intown service center. Thanks again Andrew and Motorcars for making the car-buying experience Great! More

Friendly Reassuring Phone Service I called the service center on August 11 on my way home from work in a terrible storm. Sharon answered the phone. I was panicked because I was attempt I called the service center on August 11 on my way home from work in a terrible storm. Sharon answered the phone. I was panicked because I was attempting to make a service appointment for the next day. Sharon told me that there were no available service appointments for the 12th. Because I work in the Cleveland Heights area, I wanted an appointment the following Monday. Sharon scheduled me and discussed with me service specials. She also calmed me when I described what it was like driving in the storm. Sharon has great customer service skills. Incidentally, on Monday the 12th I was running late for my service appointment because of construction traffic and called the service center, I was frustrated because I thought I might lose my appointment. Sharon answered. She reassured me that it was Ok that I was running late and she rescheduled my appointment to a later time. She was so friendly and helpful. Once again GREAT customer service. More

Joe B is the best! I recently purchased my 4th car from Motorcars Honda. Joe Bencivenni was wonderful to work with and is "the best". He showed me a variety of cars to I recently purchased my 4th car from Motorcars Honda. Joe Bencivenni was wonderful to work with and is "the best". He showed me a variety of cars to help me decide exactly which model I wanted this time. He patiently explained the new safety options and worked to find a car with exactly the options, including color, I wanted. He is knowledgeable and never too busy to take your call or answer your questions. He made the whole process smooth and easy. The leasing team was great too; they made doing business together easy. I highly recommend you talk with Joe and Motorcars the next time you are looking for a new car. More