Honda of Cleveland Heights

A step above Dear mr. Gile I have been affiliated with motor cars for 32 years or more as a customer. I'm on my nineteenth Honda from your dealership and I have Dear mr. Gile I have been affiliated with motor cars for 32 years or more as a customer. I'm on my nineteenth Honda from your dealership and I have been delighted with the vehicles and the service I have received even through all your moves, starting on lee rd. Two weeks ago I was on the highway traveling to DC for an appointment at the whitehouse and I had a mechanical issue and called your service department and was put through emidiatly to Gorgian. I explained the situation to her and a mechanic was put on the phone, who told me explicitly what to do. I followed the instructions and the issue was corrected. The result of this is that no matter where I am, I have always been accommodated by your staff, I wish that I knew who was on the phone with me so I could give him this credit. Georgiann is an asset to this dealership and goes above and beyond every single time, and that goes back twenty eight years!! I have done, in my younger years, voice advertising and have been in Cleveland magazine promoting motorcade Honda, and it was my pleasure to do that because of what your dealership has done for me. I thank you for the staff that you have, including Hadyn who is helping me write this review. Please feel free to contact me, I am probably one of your most loyal advocates. Karen Margolian More

Motor cars Honda review My experience at Motorcars was all around great I was provided excellent customer service and the staff was friendly and knowledgable. I will definite My experience at Motorcars was all around great I was provided excellent customer service and the staff was friendly and knowledgable. I will definitely send other to Motorcars. More

Efficient and Kind Adam never pressured us to spend more money or get something we weren't genuinely interested in. He respected our budget and worked to get us the best Adam never pressured us to spend more money or get something we weren't genuinely interested in. He respected our budget and worked to get us the best deal on the lease we wanted. More

Jeffrey Berlin We just purchased a CRV Touring and we had the pleasure of working with Jeff. He is extremely professional, knowledgeable and accommodating. He made s We just purchased a CRV Touring and we had the pleasure of working with Jeff. He is extremely professional, knowledgeable and accommodating. He made sure all our questions were answered and that we were completely satisfied. We highly recommend Jeff as well as the dealership. More

Surpasses expectations! The entire staff is warm and accommodating, addressing every question and concern with the highest level of professionalism. Raj was knowledgeable and The entire staff is warm and accommodating, addressing every question and concern with the highest level of professionalism. Raj was knowledgeable and attentive to every detail at each stage of the process- from choosing a vehicle, to finding the best financing option, to learning about every feature of my new car. I couldn't be more pleased! More

Warranty service We purchased a new Honda Odyssey in 2005 at MotorCars Honda in Cleveland Heights, Ohio. We have had all of the service done on the Odyssey at MotorCa We purchased a new Honda Odyssey in 2005 at MotorCars Honda in Cleveland Heights, Ohio. We have had all of the service done on the Odyssey at MotorCars, primarily at the MotorCars Downtown Cleveland Service Center where we have had terrific experience working with David and Denise. They and their colleagues have taken great care of our Odyssey and our Fit. Most recently, the airbag dashboard indicator remain lit in our Odyssey. I took it into the Downtown Service Center and David Kennedy diagnosed the issue. He referred me to the Cleveland Heights service center as the work required the ordering of a part and was under warranty. I made an appointment via phone with a helpful phone operator at MotorCars. I brought the car in this morning and was promptly assisted by the staff; C'ontae Prescott was my Service Consultant for this service call and was very helpful and informative. I waited while the work was done and enjoyed the amenities of the MotorCars customer lounge. The service was completed within the time frame that C'ontae predicted and was free because it was warranty work. I was surprised that the warranty would cover the seatbelt buckle replacement considering that my Odyssey is 11 years-old and has 196,000 miles on it. The service today also included a complementary multi-point inspection. C'ontae was very helpful throughout the process. In 30+ years of car ownership, I have had the chance to work with many reputable and professional car dealers and service centers. MotorCars is BY FAR the best car dealer/service organization that I have ever encountered. My compliments to the entire staff, especially the Downtown Service Center and the Service Center staff in Cleveland Heights. More

Front Air Bag Recall Recalls are such a pain to address! I have a 2008 CRV included in the above recall. I gritted by teeth and called the dealership ship to address. Recalls are such a pain to address! I have a 2008 CRV included in the above recall. I gritted by teeth and called the dealership ship to address. What a surprise Sharon was when she took my call! Extremely helpful and with a sense of humor! Made the experience pleasant, funny and a lot easer to take. She is an excellent asset for this dealership. More

Superb service & straightforward negotiation Excellent experience plus a facility that you can be proud of. Price offered is lowest among many dealers.Jeff was straightforward and easy to deal w Excellent experience plus a facility that you can be proud of. Price offered is lowest among many dealers.Jeff was straightforward and easy to deal with. Jim and Ingrid were so nice and thorough in explaining details. More

ANDREW CHIARELLI IS THE BEST! Andrew Chiarelli leased a 2016 Honda Civic to a family member July 23, 2016. He is extremely knowledgeable about Hondas and the leasing process. He Andrew Chiarelli leased a 2016 Honda Civic to a family member July 23, 2016. He is extremely knowledgeable about Hondas and the leasing process. He works for a One-of-a-Kind (just like him) World-Class dealership in Cleveland Heights. If you also want professionalism and integrity, lease or purchase a Honda from Andrew! A Long-Time Customer More