Honda of Cleveland Heights

Great Oil Change! Every time I come here they do something random to go out of their way to make sure my visit goes well! Every time I come here they do something random to go out of their way to make sure my visit goes well! More

Bought a car from Robert McQueen and it was a smooth and easy process. Robert was great! easy process. Robert was great! More

Went to Honda Cleveland Heights unexpectedly to see what they had to offer...and let me say my experience was fantastic..Marcello Johnson is an awesome sales person. If your coming to Honda Cleve Hts ask fo they had to offer...and let me say my experience was fantastic..Marcello Johnson is an awesome sales person. If your coming to Honda Cleve Hts ask for Marcello, he'll treat you honestly & fairly every step of the way. Thanks Marcello & thanks Honda Cleveland Heights. More

After an appointment miscommunication, Lance saved me hundreds of dollars today by sharing a few DIY tips to fix minor cosmetic damage. A true hero, and a happy future customer. hundreds of dollars today by sharing a few DIY tips to fix minor cosmetic damage. A true hero, and a happy future customer. More

Dealership is large modern and professionally staffed , Geat selection brought us from Erie PA . Nick B was our salesman and he was super friendly knowledgeable and worked hard to get what we needed while Geat selection brought us from Erie PA . Nick B was our salesman and he was super friendly knowledgeable and worked hard to get what we needed while trading in our Jeep for a Dodge van .Would definitely buy here again, More

They don't get back to you for internet help. I've bought many cards over the internet. Apparently they don't bother with you I've bought many cards over the internet. Apparently they don't bother with you More

I purchased a 2014 BMW 328i on the date of 09/02/2022. It was a horrible experience . 1. The salesman was OK, but had only 45 days on the job . Had no knowledge about the BMW or any car . Probably the It was a horrible experience . 1. The salesman was OK, but had only 45 days on the job . Had no knowledge about the BMW or any car . Probably the dealership is not training the sales force . It is not his fault they sent him to sell cars without any training ! 2. The managers behave like the old " slick" car salesmen( translation : tricky , dishonest , lying by omission and by commission). I liked the car but ONLY after I told them I will take the car, they disclosed the car has only ONE key( how did they buy/ trade A CAR WITH ONLY ONE KEY?). BTW : I purchased an original key from BMW for $ 435! I think Honda of Cleveland Heights should reimburse me !) I HOPE HONDA CORPORATION READS THESE REVIEWS TOO! When I asked the manager how he is going to compensate me for one missing key, his answer was " I do not care about the missing key, don't buy the car! I do not care!". In fact he was very stern, not like someone who wants to score a sale !He figured I liked the car and I will not waste more time looking for another car . 3. I wasted a lot of time waiting for the sales steps to take place while the managers were laughing and making small talk . They do not care about their image . 4. The same with the missing key, the car had the " mobility kit" the missing( the compressor and the can of foam) as the car had no spare from the factory . They did not care about my safety! What if I had flat tire right out from the dealership? This was really wrong NOT TO CARE ABOUT CUSTOMER'S SAFETY . They could buy a mobility kit to equip the car! But NO! DO READ THIS HONDA. 5 . The manager told me " What do you want? It is a used car ! Will have missing things" . Before the sale , the car is " preowned " and is a "wonderful car" ; after the sale it becomes a " used car" and "what do you want from a used car? " . So the disparage their own cars after they were sold but not before . 6. The car had rubber mats( BMW original ) but the original carpets were missing . I will make big deal as the carpet is tan and probably they got dirty , I will buy them new from BMW . 7. This is a Honda dealer but they did not do any work to prepare the car for sale , absolutely nothing - not even washing the car! The work for the final cleaning before delivery was done by a outside shop next door . So, basically they take advantage of current market not to do their job. I understand the low inventory( gives the dealers the upper and) but the cars for sale needs to be prepare correctly. 8. I have the name of the manager and the salesman. They were not ethical with me but I am ethical with them and I not going to name them here .Of course , if the management of the dealership will be concerned about this perfectly TRUE situation ,I have their names . I am ready to bet they do not read these opinions/ratings ! I noticed from reading other reviews , the DEALER answers only to 5 star review but NOT to the 1 star ! WHY ? Soon , the market will come to NORMAL and the customer will have AGAIN the power to make the right deal . Below I see the pictures of the sales force and managers . The salesman and manager I worked with are not posted . I think this a place with high turn over of employees. Maybe there is reason for this . The website is forcing me to enter the name of an employee or will refuse the survey . I have no choice and I will post the name of the manager ( it is OK the website keeps the name confidential from the public but I guess is visible to HONDA) so my ethics are intact . 9. After driving the car every day I have to admit the car runs very good for the 60000 miles on the odometer . Here I need to mention that I know cars and I always buy BRAND NEW cars but this was for my son who is a beginner and none of my other cars are appropriate for a new driver .See below 2018 BMW X3 M40i 2019 VW GOLF R - 300 HP and 6 speed manual 2021 BMW M550i 10.I admit, it was a long review but I think public has to know ( I admit I did not read any review of this dealer before walking in- lesson learned! ) On a positive note the Internet and CARFAX are helping customers making better decisions but still BUYER BEWARE - at this dealer I looked at another BMW 2015 ; the car had an accident in CANADA ( was a Canadian car and was traded in the US ) and CARFAX stated : accident - repair over 2000 CND and nothing else ; so we did not know anything else . Was a no go! Happy car shopping! More

Unprofessional and dishonest. They will use bait and switch. I have never experienced anything like this. Please, please do not trust this dealership, any of them, even the sales They will use bait and switch. I have never experienced anything like this. Please, please do not trust this dealership, any of them, even the sales managers. They are actually worse. I don’t ever write reviews but this time I had to. Stay far away from Honda of Cleveland Heights. More

While the dealership was pleasant to deal with during the transaction when I purchased my vehicle from them, they have been absolutely horrible to deal with after the fact. I purchased a Honda Care warranty transaction when I purchased my vehicle from them, they have been absolutely horrible to deal with after the fact. I purchased a Honda Care warranty with Wheel and Tire service plan at the time of the purchase in Cleveland, OH with assurances that it will follow the car and be honored at every Honda dealership. We have since moved to Columbus, OH and had some issues with the local Honda service shop honoring the warranty. To that end, as I am having some wheel issues, I have requested documentation on what is included in the warranty I purchased so I can show the new dealership what is included. I have been on the phone and communcating through emails with multiple people and can't get any answer on what is supposed to be included. I have been working on this for nearly a month now to just get a listing of what is included in my warranty. The bigger concern I have is that I called the third party that services the warranty claims that is on the original contract (though it doesn't list what is covered) and when I provide my name and VIN number, they have indicated they do not have a warranty contract on file and that I need to contact the original dealership. When calling the dealership - no one knows what to do and keeps pointing me to other people. I definitely DO NOT recommend purchasing any additional warranties from this dealership. It was one of the worst decisions I've made and will make me rethink purchasing Hondas in the future as it seems there is no centralized system or just very poor training. More

This was probably one of the worst experiences I have EVER had when trying to buy a used car. Specifically, with dealing with the used car sales manager, Michael Stoughton. He was smug, cocky, un-willing EVER had when trying to buy a used car. Specifically, with dealing with the used car sales manager, Michael Stoughton. He was smug, cocky, un-willing to truly work with me, and treated me like I was trash. He could care less that I wanted to buy a car from that dealership. I have NEVER been treated or disrespected like that as a CUSTOMER willing to spend thousands of dollars. I was looking to buy a used 2019 Honda Passport and he made it so very difficult for me. I was so done with his attitude. I do have to say that your “policy” that a car has to be paid in full for it to be “SOLD” is asinine. I was willing to put thousands of dollars down to hold the car for a day or two while my financing went through. That policy needs to be revisited and revised. Now, here’s the good part of my review…..Roman….. you are AMAZING. You treated me as a customer should be treated, with kindness, respect, and an eager willingness to work with me. I appreciate your help and kindness, you made this experience better. Mona, you aren’t even a car saleswoman and YOU did more for me than Michael did. I wish you could get that commission from my sale. You checked on me, most importantly…..you advocated for me and you went above and beyond for me. You are so appreciated, you will never know. You and Roman fixed some of the damage other people created, for that I am so grateful. Finally, I LOVE my Passport. Honda sure knows how to knock one out of the park. It’s so comfortable and clean!!!! More