Honda of Cleveland Heights

They Truly Mean "Customers for Life"! They really mean it - "Customers for Life"! If you're still not sold, then let me take you back about 7 years ago. Back then, I was voluntarily They really mean it - "Customers for Life"! If you're still not sold, then let me take you back about 7 years ago. Back then, I was voluntarily in the market for a new vehicle as was urged to give Motorcars Honda a try. I must say at first I was uneasy about changing car lines. Not only was it suggested to me to strongly consider a car within the Honda family, I was also assured that Motorcars would take care of me - like family. Sure enough, they did. After making the switch from a life of, more or less, driving a GM, I found myself behind the wheel of a pre-owned Acura. Joe Bencivenni (Joe B) was my salesman. But shortly thereafter, I experienced an unforeseen issue with the transmission. And it was to the extent that really nobody felt should have happened. In fact, it was extremely rare, based upon my research. That's when Motorcars stepped in to help the family member in need. Because Motorcars felt so strong about their products, and even more so about their customers, and because they felt as if they had truly let me down - Motorcars assisted me where possible in getting the necessary repairs and replacement parts so I could once again feel confident about my purchase, and get me back out onto the road again. Very rare circumstance. Even more rare, and over-the-top, customer service. Fast forward to present day: Last week, that same car finally, and very unexpectedly, gave out to the point that I had no choice but to consider something else. Yes, I absolutely got my money's worth out of it. But I was still stunned. I was fully expecting to put money back into my car and get it back into form. I wasn't expecting to start all over again. So without hesitation, I immediately headed back to Motorcars Honda. To my surprise, I was reunited with Joe B once again. After relating my story, Joe immediately took me under his wing and began the process of simplifying my thought process and needs. It wasn't easy. Like I stated, I had no idea I would be sitting at his desk that day considering the purchase of another vehicle. Soon, we were talking about a lease on a brand new 2015 Honda Civic. A lease? Me? I came in to buy a car, not lease one. In fact, I've never leased a vehicle before. But Joe took the time to calm me down and assess my entire situation. Turns out, I'm a perfect candidate for a lease. My commute to my part-time job is extremely minimal, and my full time work allows me to commute from my bedroom to my home office on foot. And with all other things considered, for me personally, it was the best fit based on my needs and criteria. Joe, and even Chuck, worked really hard on my behalf to take care of me, and Joe stayed late to welcome me to my new car as I was one of the last customers that evening to complete my paperwork. And all the while, from start to finish, I really felt welcome, at home, and sincerely appreciated to be a part of the Motorcars family. Without a doubt, I am a Customer for Life! So if you find yourself in need of another vehicle, go see Joe B and tell him I sent you. You won't be disappointed. And...did I mention the excellent treatment you'll receive from Scott Chylinski in the Parts department and the entire crew in the Service department? Tell them I sent you, too! Todd P More

Robbie Baughman Knows Hondas! Robbie Baughman has been our go-to Honda salesman for the past six years (one purchase and one lease). We know that Robbie will find us the Honda we w Robbie Baughman has been our go-to Honda salesman for the past six years (one purchase and one lease). We know that Robbie will find us the Honda we want at a fantastic price. He doesn’t try to sell us more car than we require. His professionalism, product knowledge, and commitment make him a pleasure to work with. Although there is a Honda dealership closer to our house, we go to Motorcars Honda because of Robbie and the extra effort he puts into making sure we have what we need. Robbie has sold Hondas to about 10% of the families on our street. It looks like a Honda parade as people come home from work. We know that when the time comes for us to get another car, the process begins with Robbie. We recommend him to our friends and family members who are looking for a Honda. If you're the market for a new car, start with Robbie at Motorcars Honda; we're very happy we did. Ruth T. More

Robbie, Robbie! I have kmown Robbie for years both personally and professionally. You cannot find a better person to help you buy a car. You will not be sold, but rat I have kmown Robbie for years both personally and professionally. You cannot find a better person to help you buy a car. You will not be sold, but rather, he will guide you down the path to buy...with humor and fun! As long as Robbie sells cars, I will continue to always buy from him! More

Happy Customer I'm not usually one to bother with reviews, but after my experience with Mr. Baughman, I was motivated to do so. I'm sure I'm not telling you anything I'm not usually one to bother with reviews, but after my experience with Mr. Baughman, I was motivated to do so. I'm sure I'm not telling you anything you don't know, but Mr. Baughman is a gem in a profession that has a less than stellar reputation. From attention to details, to vehicle knowledge, he was top notch. And what a gentleman. My wife was as impressed as I was. As long as I drive a Honda, I will buy them from Mr. Baughman and Motorcars. More

Very pleasant and knowledgable On March 16, 2015 I turned in my old Honda leases vehicle looking to lease a new 2015 Accord. I met with John McCumber, who was the sales associate On March 16, 2015 I turned in my old Honda leases vehicle looking to lease a new 2015 Accord. I met with John McCumber, who was the sales associate I dealt with, he was very professional, very pleasant and he was extremely knowledgable with any questions or concerns I had about leasing another Accord. I am very pleased with my purchase, but I am more pleased that I met and dealt with John McCumber and I will most definitely refer anyone looking for an a Honda to Mr. McCumber. Thank you again for all your help and knowledge. More

Thank you, Michael! My husband and I just leased a Honda Odyssey and couldn't be happier with both the vehicle and our experience in acquiring it. Michael Lesko was incr My husband and I just leased a Honda Odyssey and couldn't be happier with both the vehicle and our experience in acquiring it. Michael Lesko was incredibly kind and accommodating through the whole process and we would recommend him highly. We are quite sure that he will continue to be there for us in the event that we need him for anything going forward. I have been a service customer at this dealership for six years and have always been happy with my experiences. Many Thanks, Kimberly More

total satisfaction Have a 2004 Accord that needed the GPS & all applications reset after battery change. Guys in service dept. unable to do this as car old & this is now Have a 2004 Accord that needed the GPS & all applications reset after battery change. Guys in service dept. unable to do this as car old & this is now done differently on newer cars. Andrew works in the sales dept. but knew exactly what needed doing. He was professional, efficient, extremely pleasant, immediately knew what the issue was & totally solved my problem. If/when I buy another Honda, he's definitely the salesperson I will go to, & I will recommend him to my friends. More

Always a great experience As the CEO of Eaton Family Credit Union I have not only purchased my last 4 cars from Robbie at Motorcars but have referred many of our Members to him As the CEO of Eaton Family Credit Union I have not only purchased my last 4 cars from Robbie at Motorcars but have referred many of our Members to him for cars. Every experience with Robbie has been wonderful. Robbie also makes it easier to keep up on sales and promotions to get the best deals possible. My wife and I always love working with Robbie when we need a new car. We unfortunately had some damage to one of our cars and asked Robbie for help. He referred us to the Motorcars body shop and even checked on the car while the work was being done to make sure everything was being done correctly. Overall great experience with Robbie Baughman and Motorcars body shop. More

Pleasant and no stress Long time customer. Now leasing a 2015 Accord. My salesman Paul Grinold was friendly, helpful and patient. The whole experience was pleasant and no Long time customer. Now leasing a 2015 Accord. My salesman Paul Grinold was friendly, helpful and patient. The whole experience was pleasant and not stressful. I would definitely recommend him to others. More

Easy and painless Working with Honda Motorcars in leasing a new car (2015 Civic Si) has been a great experience. Ramo is first an educator and second a salesman. He mak Working with Honda Motorcars in leasing a new car (2015 Civic Si) has been a great experience. Ramo is first an educator and second a salesman. He makes sure you know what you can look forward to, and then he helps you get there. He clearly strived to make sure I was smiling when I left the lot. I would work with him again, and am happy to refer my friends to him. More