Honda of Cleveland Heights

Visit Motorcars Honda for the Best Car Buying Experience I bought a car from Motorcars Honda 13 years ago, and even though it is running well, after putting more than 350,000 miles on it, felt that it was ti I bought a car from Motorcars Honda 13 years ago, and even though it is running well, after putting more than 350,000 miles on it, felt that it was time to look for a replacement. In addition to Honda, I looked at a number of other manufacturers to make sure I was making the right choice in a car that I plan to drive for the next 10 years. As with my earlier purchase, the low key, open discussions with Paul Grinold and the team at Motorcars Honda made the entire purchasing experience pleasant and comfortable. There was no need to haggle about price, and there was no pressure to buy any of the dealer options that are offered as part of the sale. The package they put together on the car, accessories, financing, and warranty options my wife and I wanted was the most competitive among all the dealers I approached. Even if you end up buying another type of car, I would recommend visiting Motorcars Honda to see what they have to offer, and to experience how a car dealer should be working with you. More

Excellent Service Andrew Chiarelli is an excellent salesman. After understanding the "scam" that happened to me in MN with my lease, he was determine to make this expe Andrew Chiarelli is an excellent salesman. After understanding the "scam" that happened to me in MN with my lease, he was determine to make this experience less dramatic. Being an out of state customer, he ensured that I understood the process and even gave me pointers/advice for the next time I decided to lease another vehicle. He was polite, understanding, and a fellow Vet. He went over all the gadgets in the vehicle and ensured all pairing of electronics and such occurred. I had a really good experience all the way around, from beginning to end. Since my family and friends are in Ohio, I would definitely recommend Andrew to them. I'm not for sure if he'll be there by the time my Accord is on it's last breath. haha More

Great experience I would recommend to others. Gloria and Shaul did a great job. I am happy with all facets of the purchase: price, service and knowledge. I would recommend to others. Gloria and Shaul did a great job. I am happy with all facets of the purchase: price, service and knowledge. More

TOP NOTCH SERVICE CAME IN RECENTLY FOR SERVICE, GREETED PROMPTLY BY STEPHANIE, ADVISED WHAT I WAS DUE FOR, WAS ABLE TO GIVE ME ACCURATE TIME EST. ON SERVICE, SHE OFFERE CAME IN RECENTLY FOR SERVICE, GREETED PROMPTLY BY STEPHANIE, ADVISED WHAT I WAS DUE FOR, WAS ABLE TO GIVE ME ACCURATE TIME EST. ON SERVICE, SHE OFFERED ME A SHUTTLE SERVICE, WAS TAKEN TO BUFFLO WILD WINGS, SHE CALLED ME WITHIN FIRST HALF HOUR OF TECH GIVING ME RECOMMENDATIONS THAT ACTUALLY NEEDED DONE TO MY CAR , BRAKE MAINTENANCE, INDUCTION SERVICE, SHUTTLE SERVICE PICKED UP AFTER HAVING DINNER, ADVISOR WENT OVER PAPPER WORK AND SERVICES PERFORMED, GAVE ME FUTURE HEADS UP ON POSSIBLE UPCOMING SERVICES OR WORK THAT NEEDS PERFORMED FROM THE TECH, EVEN ASKED ME IF I WANTED SOMETHING TO DRINK FOR THE RIDE HOME, ONE OF THE BEST CUSTOMER SERVICE EXPERIENCES IVE HAD AT ANY SERVICE CENTER, FAST, FRIENDLY , AND THEY ACTUALLY CARE BOUT YOU AND DONT TREAT YOU AS A NUMBER, KEEP IT UP! More

Dropped the ball I had called to schedule an appointment for a radiator/heat issue. The earliest I could get in was Saturday morning because of the holiday. The adviso I had called to schedule an appointment for a radiator/heat issue. The earliest I could get in was Saturday morning because of the holiday. The advisor told me that if the car started smoking, to pull over and turn off the engine immediately. Driving down a busy highway during rush hour, my truck started smoking and I pulled over and turned off the engine. I called Motorcars to get advice. They suggested I have the truck towed there. I explained that I was quite a distance from the dealership and was not in a safe position being on the side of the highway and asked if I could drive the mile to the next exit and put coolant in and let it cool for a while. The adisor told me he would have his manager call me right back after he was off the phone. I waited for about 10 minutes. After nearly getting hit twice by passing cars, I looked up other Honda dealerships nearby. I called one that was about 5 miles from where I was, explained the situation and they suggested to have it towed in and they would be expecting me. I managed to get a tow through roadside assistance, and it was towed to the dealership. I walked in and they said that they were expecting me and had a rental car waiting for me. 2 hours after I called Motorcars in a panic, I finally got a call back. I was pulling in to my schools parking lot and didn't hear the phone. The manager (or whomever called) chose not to leave a message. Motorcars promotes "Customers For Life". After this experience, along with a few other visits with them, I will no longer consider them when I am in the market for a new vehicle. They dropped the ball. More

Super service from Georgiann I brought my car in today because I wasn't getting washer fluid in the front, even though the car was only a month and a half old. The technicians qui I brought my car in today because I wasn't getting washer fluid in the front, even though the car was only a month and a half old. The technicians quickly determined that a critter had chewed through the tubing, and Georgiann arranged to have the repair made free of charge because the car is so new. She also gave me some great tips for how to keep the critters out of my car in the future--my car now smells like peppermint, thanks to her suggestions. She was so friendly and helpful. Employees like her are what has kept us coming back to Motorcars for 4 car purchases in a row. More

Low-stress buying experience I bought my 2014 Honda CRV in September from Chuck Lamb. It was such a low-stress experience. Chuck didn't pressure me to make any quick decisions (un I bought my 2014 Honda CRV in September from Chuck Lamb. It was such a low-stress experience. Chuck didn't pressure me to make any quick decisions (unlike his colleagues across the street). He arranged for me to take the car overnight so that I could drive it to work, since I have a long commute and get a good sense for the feel of the car. He was good about answering my questions and friendly to my young daughter when I had to bring her along on one test-drive. Overall, a hassle-free experience that made me want to come back. More

You changed a crisis into a blessing! We came in to have our geriatric Honda CRV serviced. Unfortunately, it had breathed its last. We needed a new car, immediately. Rich Klimkowski hel We came in to have our geriatric Honda CRV serviced. Unfortunately, it had breathed its last. We needed a new car, immediately. Rich Klimkowski helped us -- immediately! We got exactly what we wanted -- a newer replacement for our beloved CRV -- and it was done graciously, honestly, thoughtfully, and with our needs in mind. Our third purchase from Honda Motorcars was just like the last two. We felt secure in your honesty and integrity. We felt you knew what you were doing. We know we can depend on you for honest, expert service, any hour of the day or night. You changed a crisis into a blessing. Thank you, Rich K. More

New CR-V Touring I just took delivery of my new 2014 Honda CR-V Touring. What a great car and great purchase experience. My salesman was Andrew and he did a wonderfu I just took delivery of my new 2014 Honda CR-V Touring. What a great car and great purchase experience. My salesman was Andrew and he did a wonderful job throughout the process from inquiry to delivery. I heartily recommend Motorcars Honda and Andrew Chiarelli. More

Best service center around The team at Motorcars Honda not only provide service of exceptional quality, but they also go out of their way to make customers feel welcome, informe The team at Motorcars Honda not only provide service of exceptional quality, but they also go out of their way to make customers feel welcome, informed, and confident that all of their concerns have been addressed. I'd like to single out Georgiann Perno in particular, who, as the "public face" of the service center at Motorcars Honda, seems to be working at 100 % capacity whenever I come in. Regardless of her workload, she always takes a moment to welcome me and lets me know that she'll be available to work with me. Since I usually prefer to wait in the customer lounge for my car to be serviced, Georgiann makes sure that I'm kept informed of the wait time as well as the issues that the technicians have communicated about my car. I also appreciate that she makes certain that all safety checks are performed before I leave, and she's told me more than once that no customer leaves unless she is sure that their car is completely safe to drive. This is especially important for those of us who have kept our Hondas for a decade or more, as well as those of us who are parents and send our children to Georgiann for service on their Hondas. Motorcars is very lucky to have her! More