Honda of Cleveland Heights

My recent experience at Honda Service in Cleveland Hts, My recent experience at Honda Service in Cleveland Hts, Ohio was the same as always…exceptional. I’ve noticed over the years that their excelle My recent experience at Honda Service in Cleveland Hts, Ohio was the same as always…exceptional. I’ve noticed over the years that their excellent customer service, expertise and honesty are solidly consistent. Everyone is polite, caring and professional. The “atmosphere” of the service dept, beginning with the warm greeting as I drive up, turns car maintenance and repair into a more positive experience. Although I’ve used their convenient shuttle service, this last time I decided to wait in their comfortable lounge. I checked a few emails, then treated myself to their coffee, cookies and magazines. It reminded me how great it feels to have a little “down-time”! However, I couldn’t enjoy their hospitality if I wasn’t confident of the team’s technical knowledge and skill. They clearly know what they’re doing - and I walk away knowing my car is in great shape. In a world filled with scams and distrust, I so appreciate that I can trust the entire team. For example, when I recently brought my CRV in for routine service, I mentioned I was concerned about a rattling noise. When my car was ready, the technician (S. Ruben) personally explained to me that nothing was wrong with my car. He took me on a test drive & explained that the rattling was caused by a few pebbles that had gotten into a shield. I'm a middle age woman who knows nothing about cars – and it shows. An unethical person/place could easily have charged me for "a problem". This honesty, the guidance of the knowledgeable service advisors and the overall feeling of respect are why I recommend and will continue to use Motorcars. More

Molly was very quick to respond to my questions and was very pleasant to converse with on the phone and in person. She also provided a great price on the vehicle I wanted. Great overall experience. very pleasant to converse with on the phone and in person. She also provided a great price on the vehicle I wanted. Great overall experience. More

BRAIN WAS A VERY GOOD SALES, KNOWLEDGEABLE, DID NOT PRESSURIZE, I THINK HE WAS THE BEST CAR SALESMAN, THAT WE HAVE DEALT WITH IN 50 YEARS. NOAH D. HE MADE US FEEL AT HOME AND EXPLAINED INTREST RATE PRESSURIZE, I THINK HE WAS THE BEST CAR SALESMAN, THAT WE HAVE DEALT WITH IN 50 YEARS. NOAH D. HE MADE US FEEL AT HOME AND EXPLAINED INTREST RATES AND HOW TO SAVE MONEY, WHICH MANY PEOPLE DON'T DO. YOU HAVE RIGHT PERSON IN THIS DEPARTMENT. I AM SURE THE WHOLE STAFF IS COURTEOUS AND FRIENDLY,. YOU COULD TELL BY OUR ENTRANCE AND DEPARTURE. IT WAS GOD'S CHOOSING THAT THESE TWO PERSONS WERE PUT INTO OUR LIVES. WE WERE BLESSED. YES I COULD DEFINITELY RECOMMEND MOTORCARS HONDA TO OUR FRIENDS. WE LOVE OUR 2013 HONDA ODDESSY EX-L, WITH NAVIGATION. More

A long-time customer of Motorcars Honda, it was time to turn in my leased vehicle and the sales rep I had dealt with for at least 20 years had recently retired. Having received an introductory call from R turn in my leased vehicle and the sales rep I had dealt with for at least 20 years had recently retired. Having received an introductory call from Rich Klimkowski, I sought him out when I was ready to turn in the car. Rich exceeded my expectations and was totally professional through every step of the process. Likewise, Brian Zent, the Sales Manager, was very helpful. Having worked with Brian before, he again was professional and creative in working out a financial plan for leasing my new Honda CR-V. More

We worked with Andrew on our second lease and couldn't be more pleased with our service and the car. Great experience, Andrew was wonderful! couldn't be more pleased with our service and the car. Great experience, Andrew was wonderful! More

My wife and I purcahsed a Honda from Andrew a few years back. We enjoyed his professionalism and personality so much that we decided to go back to Honda for our second car. We weren't sure a Honda would be back. We enjoyed his professionalism and personality so much that we decided to go back to Honda for our second car. We weren't sure a Honda would be the best fit for us initially, but it truely was our relationship with Andrew that brought us back to Honda Motorcars, and he did everything he could to get the best car for us and it turns out the Pilot had everything we wanted and for a great price. He is a pleasure to work with and we will continue to go to Andrew and the Honda Motorcars dealer when purchasing a car before we go anywhere else! After leasing / puchasing upwards of ten cars in my life this has been the best experience, twice now, from start to finish. More

Andrew linked my new wireless phone to my Crosstour Bluetooth system. He was friendly, patient,instructive,professional,and knowledgeable. He made sure I understood the procedures and the steps necess Bluetooth system. He was friendly, patient,instructive,professional,and knowledgeable. He made sure I understood the procedures and the steps necessary for me to access the system for future inputs..His assistance in this endeavor is greatly appreciated.Andrew is an outstanding representative of the Honda sales team. He makes a positive impact on customers. Andrew enhances this dealerships reputation for superior customer care and service. More

This is my first time buying a car from Motorcars Honda, I was in desperate need of a new car, and Andrew Chiarelli helped me find a car that I liked, and best fit my needs. He was kind, understanding, and I was in desperate need of a new car, and Andrew Chiarelli helped me find a car that I liked, and best fit my needs. He was kind, understanding, and knowledgeable, everyone I met at Motorcars was friendly and knowledgeable, and that means a great deal. I would recommend Andrew when purchasing a car, he's great, and he made my shopping experience great. Thanks Andrew, and I love my new Honda Civic!!! More

I was unexpectedly in the market for a new car. Ken Rainey made the process so easy!! I am so happy with my new CR-V!!! I have always used Motorcars for my service but this is the first car I have pu Rainey made the process so easy!! I am so happy with my new CR-V!!! I have always used Motorcars for my service but this is the first car I have purchased from them and it will not be the last. Thank you so much!! More

Andrew was fantastic! He was so helpful, friendly, and efficient. I would recommend this dealership, and Andrew specifically, to anyone. Everyone I encountered was professional and courteous. efficient. I would recommend this dealership, and Andrew specifically, to anyone. Everyone I encountered was professional and courteous. More