Honda of Cleveland Heights

My experience at the Honda dealership was absolutely fabulous. I came in with a car I didn’t much care for and traded it in for a lease. Andrew and Brian truly made this so easy. I could not believe tra fabulous. I came in with a car I didn’t much care for and traded it in for a lease. Andrew and Brian truly made this so easy. I could not believe trading in a used vehicle for a new lease could be so easy. They worked diligently to make sure I was in the car that was right for me, at a price I could afford. This is a wonderful dealership. My husband and I will definitely be back. I truly don’t think I would ever go elsewhere. I absolutely love my new Accord. More

These guys were amazing. Such a great experience dealing with them. I would highly recommend them, especially our sales rep Andrew. He was such a joy to work with. I will always always always purchase my ca with them. I would highly recommend them, especially our sales rep Andrew. He was such a joy to work with. I will always always always purchase my cars from him in the future. So happy! More

Andrew provided us with the best sales experience we've had so far. (That includes the experience we had with Toyota Motor Cars across the street which we felt was very good too!) We thought the price w had so far. (That includes the experience we had with Toyota Motor Cars across the street which we felt was very good too!) We thought the price was very good. The purchase process was very smooth. We received our registration paper work in record time. In the end, when the floor mats were back-ordered, Andrew took the time to deliver them to our home on a Saturday. We are very pleased with our new Honda. We'd definetly will recommend this dealership to our friends and co-workers who are looking to purchase a new car. Thank you to everyone who helped in the purchase process. More

Upon arrival at the dealership found that the 2011 Honda Pilot was exactly as described on the internet and over the phone by my salesman. Perfect in every way. While our salesman was finalizing insurance v Pilot was exactly as described on the internet and over the phone by my salesman. Perfect in every way. While our salesman was finalizing insurance verification, Sales Manager Ken Rainey, recognizing that it was late in the day on a Friday, took the time with my wife to review all of the features on our newly purchased vehicle--making the most of our time on site. During our test drive and initial fact finding process with the salesman there was some confusion/misunderstanding over the warranty/certification of the vehicle and a couple of other small items discussed with the salesman. I called Ken post purchase and discussed the issues. He was very open to the feedback I presented and took ownership of the issue. After researching he effectively resolved the issue and took what could have been a luke warm experinece to a very positive one with the Motorcars.His focus was on doing the right thing (which I believe he did) with the goal of creating a customer for life. And despite the fact I live over 60 miles away, I believe he's done that. I had heard great things about this dealership and it was clearly demonstrated in Ken's actions. Well done. More

I got the greatest deal on a new 2012 Honda Accord at Motorcars Honda. Rich is polite, never uses high pressure, and will give you an honest deal. If you are tired of the usual manic interrogation that p Motorcars Honda. Rich is polite, never uses high pressure, and will give you an honest deal. If you are tired of the usual manic interrogation that passes for a sales consultation, please talk to Rich. He is a very refreshing change. More

Customer satisfaction is number one at Motorcars Honda. Their focus on customer for life creates a great customer experience. In 2004 I purchased a Honda Civic Hybrid and just yesterday leased a CRV from A Their focus on customer for life creates a great customer experience. In 2004 I purchased a Honda Civic Hybrid and just yesterday leased a CRV from Andrew Chiarelli. I knew when I started the new car process that I wanted to buy from Andrew. He is knowledgable, friendly and will go the extra mile. He showed me all the features of the CRV and answered each one of my concerns with facts. He worked to get me the best price. If I have any problem with my Honda I know I can call Andrew or the service department and get prompt support. I highly recommend Andrew and Motorcars Honda. More

My overall experience was very pleasant and painless. I found the dealer on line through auto trader looking for a Toyota 4Runner. When I called the dealers number I was courteously transferred to Ray in s found the dealer on line through auto trader looking for a Toyota 4Runner. When I called the dealers number I was courteously transferred to Ray in sales (Not true of other places I called). Ray answered all of my questions and even did some digging and inquiries on the 4Runner I was interested in. After some emails and calls I was satisfied that the vehicle I was interested in was well represented to me I went ahead with the purchase. Ray went the extra mile and even picked me up at the airport (I flew in from out of State). I would definitely recommend this dealer to others and in particular Ray he was easy going and knowledgeable. More

Tim is my go-to Service Adviser in the mornings. Clear, straight-forward, thorough ...the repair cost he quotes me is the repair cost I get. And I have no concerns about being sold items or services I mig straight-forward, thorough ...the repair cost he quotes me is the repair cost I get. And I have no concerns about being sold items or services I might not need. You may deal with the Sales Department once during the life of the vehicle, but you'll be interacting with the Service Department two to three times per year --if you're taking good care of it. At those times I look forward to seeing Tim. Tim and MotorCars Honda Service Department have kept me a Honda owner for life. More

Reliable, punctual, courteous and far less expensive than other Honda Dealers. The service is truly outstanding. Everybody is knowledgeable and goes the extra mile to explain and help you make decisions. Lit other Honda Dealers. The service is truly outstanding. Everybody is knowledgeable and goes the extra mile to explain and help you make decisions. Little or no pressure. More

Everything about the experience was great and Andrew was extremely helpful. He dropped off my new car at work, changed the plates, walked through the new car AND took my old car back. Talk about VIP Service extremely helpful. He dropped off my new car at work, changed the plates, walked through the new car AND took my old car back. Talk about VIP Service. This is my 4th leased car with Motorcars Honda and I have no intention of stopping at that. More