Honda of Cleveland Heights

Gloria was great. We called from out of town to discuss the car we purchased and she met with us the very next evening ( from her normal business hours). She was very friendly and down to earth. She made t the car we purchased and she met with us the very next evening ( from her normal business hours). She was very friendly and down to earth. She made the experience seamless. We decided to buy the car on the spot right before the dealer was closing. The entire staff pitched in and they were great. Gloria knew we were driving back to Pittsburgh and offer to follow her to the turnpike. We really appreciated working with her on our purchase. No hassles,No worries and a great price on the car. Denny More

Burt has been my salesman for years. Beyond that , he is very proactive on my behalf. He recently contacted me to upgrade our CRV 5 months before lease end, no extra cost, a reduced monthly amount on the ne very proactive on my behalf. He recently contacted me to upgrade our CRV 5 months before lease end, no extra cost, a reduced monthly amount on the new lease, and a new 2011 model. The whole process was completed in 2 days. It is that type of service and consideration that I have come to expect with Burt and Motor Cars. More

Lonnie was very patient! I took almost all day to make a decision on the car I wanted to purchase, and Lonnie was right there with me every step of the way. She didn't press me to hurry my decision, and wa decision on the car I wanted to purchase, and Lonnie was right there with me every step of the way. She didn't press me to hurry my decision, and was very objective in her input in helping me make my decision. Quite often I walk away having made a purchase I later regret, however, this is one time, (due to the patience of the seller), that I walked away with the confidence that I had made the right decision. Thanks Lonnie. More

Excellent Experience with Gloria. She was very professional and prompt throughout the entire process. I would highly recommend Gloria and the Motor Car Honda Team to anyone looking for a vehicle. professional and prompt throughout the entire process. I would highly recommend Gloria and the Motor Car Honda Team to anyone looking for a vehicle. More

I can't say enough great things about Motorcars Honda and the associates that have helped me purchase my past few cars, Burt Weiss and Brian Zent. Burt has helped me with my last three cars and Brian my last the associates that have helped me purchase my past few cars, Burt Weiss and Brian Zent. Burt has helped me with my last three cars and Brian my last two, and I plan to see them both in another year and a half when I need another car. Their service is top-notch and they focus on the customer. They are definitely part of the reason I keep buying Honda. More

Unfortunately it will not be a good review of the service that has been provided to me with the purchase of my new vehicle. At the time of purchase I was given one (1) key for the vehicle that was in very ba that has been provided to me with the purchase of my new vehicle. At the time of purchase I was given one (1) key for the vehicle that was in very bad shape. I mentioned to Marcus that I would like a replacement key given to me in order to move on with the vehicle purchase, in which we then filled out paperwork to recieve a new key. I recieved a phone call from Marcus a couple days later saying that the new key order had been placed, but unfortuanately would take 1 to 2 months to get in due to the time frame from SAAB. After the time period had elapsed I followed up with Marcus on the status of the key, and was very dissappointed when he told me that the order was not placed and I had to go to a SAAB dealership on my own expense to recieve a key. Since then I have left two messages for sales managers and have not recieved a call back. It is very upseting to me that number one you would allow a key in the shape that I recieved it to be given to a customer that purchased a vehicle off of your lot, and number two to not honor a promise that was given to a customer at the time of the purchase. More

Service is friendly, professional, and is very willing to work with the client's needs. Motorcars is interested in customer loyalty and gives deals to earn it. work with the client's needs. Motorcars is interested in customer loyalty and gives deals to earn it. More

Andrew did a terrific job bringing solutions to me as I was in the market for a CRV. Went out of his way to email pictures and even videos of cars that came onto the lot that I may have been interested in was in the market for a CRV. Went out of his way to email pictures and even videos of cars that came onto the lot that I may have been interested in. Best part was the ability to sit in his office and obtain all pricing and financing options (both lease and buy) without any back-and-forth at all with other dealership personnel. He also did a great job staying in touch via email and via text messaging. Overall the dealer site is very clean and very well-maintained. More

I can't express how pleased I was with the service. Everyone listed above was magnificent to work with...Andrew Chiarelli is THE MOST AWESOME vehicle manager to work with as he has a true passion to he Everyone listed above was magnificent to work with...Andrew Chiarelli is THE MOST AWESOME vehicle manager to work with as he has a true passion to help people and is very sincere..Brian is the miracle worker with financing and Trevor is a class act as the owner....I will never go anywhere to by a vehicle.. Honda Finance worked with me and my situation was NOT good but the "DREAM TEAM" made it happen!!!!!!!! Many Blessings beyond belief...I will be with them for a LONG TIME!!!!!!!!! Thanks Guys for making this transition seamless..we need more folks like you..... More

My mom was looking for a nice used Honda CR-V EXL. I found a nice one on the Motorcars site, and sent in an email for more information. Ken Rainey contacted me, and we discussed a few options. I met m found a nice one on the Motorcars site, and sent in an email for more information. Ken Rainey contacted me, and we discussed a few options. I met my mom at the dealership, and Ken worked with us to evaluate the two used CR-Vs that were closest to what she wanted. Then we compared these to buying a new one, factoring the warranty, price, financing, and my mom's comfort level with new vs used (she has always purchase new, but was seriously considering used due to Honda's quality and ratings). It turned out that the new car was the option my mom was most comfortable with, so she decided on the color an one add-on option, and Ken went to work locating one for her. He brought the car in, had the back-up sensors installed, and delivered the car to her home all within a few days. He spent quite a bit of time with her covering all of the controls and functions of the vehicle, then drove away in her trade-in vehicle. He has since answered some additional questions on "how to" do something in the CR-V, like how to use an accessory. The overall experience was far better than we had at any other Honda dealer, and this is why she purchase the car there in one visit. Ken gets the highest rating from us for patience, product knowledge, and service! We will be asking for Ken again in the future when we are shopping for a new or used Honda or Toyota! More