Honda of Cleveland Heights

I have worked with many of the service personnel over the last several years... Georgiann, Tim, Andre.. to name a few. They are all great, extremely helpful and seem to always be able to help me at a moment last several years... Georgiann, Tim, Andre.. to name a few. They are all great, extremely helpful and seem to always be able to help me at a moment's notice, which is usually how I happen, in my busy life, to need the service department. My Honda Accord is almost 10 years old, and running so well, that it's hard to justify getting a new car, but I will certainly use your dealership forever! When I was recently in for a quick new battery replacement, I told this story about your service department and was asked to send it in to you. My favorite story about your service department and the Best Bargain I Ever Got happened a few years ago. I often work all night and drive back and forth at night to University Hospitals as an ObGYN, and my car and its dependability, reliability and availabilty are crucial to my actual survival and safety. On morning, about 7 a.m., I was leaving the hospital and was pulled over by a Cleveland Heights Policeman because one of my car lights was out. He did not give me a ticket (!!), but warned me to get it fixed and since I was near the dealership and didn't have any other time to schedule a repair, I just drove right in and asked for help. The service employee showed me into the lounge, showed me where the coffee and cookies were and I sat down on a comfy couch. Having worked all night, I promptly fell asleep after eating some cookies, and was awakened about 45 minutes later with a gentle tap on the shoulder. The serviceman said that all I needed was a fuse for the light and that the car was fixed and they had run it through the complimentary carwash also. The total bill was about $3 or something really cheap like that.. I was only charged for the actual fuse. So, for just that couple of dollars, I had my car fixed, a car wash, breakfast and a nap... the best bargain and the best hour I have spent. I can't thank you all for the times I have used your service for routine maintenance and the few repairs or updates I have scheduled....Your service and kindness are legendary!! Thanks, Laura David, MD More

Ivra took the time to understand exactly what I was looking for - type of car, mileage and price. He did not rush my decision and kept me posted when new "used" cars in my price range arrived. I never looking for - type of car, mileage and price. He did not rush my decision and kept me posted when new "used" cars in my price range arrived. I never felt pressured and felt like we were a team. I ended up getting exactly what I wanted - a 2008 CRV with low mileage. Even though I was at the dealership for a few hours, I always felt like I had Ivra's undivided attention. More

The entire sales experience was taylored by Noah to meet my needs and comfort level. I do not enjoy haggling over price or wasting my time being shown vehicles I don't like or can't afford. He remained sen my needs and comfort level. I do not enjoy haggling over price or wasting my time being shown vehicles I don't like or can't afford. He remained sensitive to my concerns throughout the process and I left with a vehicle that I'm very happy with. More

Andrew was a great help.He has the patiences that was needed to answer all my moms questions,more then once.He was very kind and did not rush her.He hepled her get the car she wanted at a price she was c needed to answer all my moms questions,more then once.He was very kind and did not rush her.He hepled her get the car she wanted at a price she was comfortable paying.He also made sure she understood how very thing on the car works before she drove off the lot. More

Andrew Chiarelli is a great salesperson who provided excellent customer service, going above and beyond what was necessary. He was referred to me by a friend and lived up to all expectations. I would excellent customer service, going above and beyond what was necessary. He was referred to me by a friend and lived up to all expectations. I would not have purchased the car without Andrew's assistance. He is an asset to the Motorcars Dealership. More

The main points are that Honda has a great product and that Motorcars service is unsurpassed. Burt provided us a friendly, low key, non-confrontational sales experience. The follow-up (delivery and instal that Motorcars service is unsurpassed. Burt provided us a friendly, low key, non-confrontational sales experience. The follow-up (delivery and installation of cargo cover) was a little shaky in that I had to call to inquire if the item was going to be available any time soon, and the parts people told me that it had been waiting for me for a few days already. No one had called to let me know it was there. Also, Burt was not well informed about the stability control (on/off, what it's for, etc.) mechanism in the CR-V. These are pretty minor problems. I am delighted with the car. (I would have liked to get my first choice for color. In all the years - since 1987 - we've been buying cars from Motorcars, it's seldom happened. I don't know if we are just unlucky or if that's an area where Motorcars staff doesn't exert as much effort as they might. Regarding our most recent purchase, I see red CR-V's all over the road, but there wasn't one for us.) More

My 1989 Honda Accord died suddenly and I was desperate for a car. Unfortunaely due to a variety of circumstances, my credit rating was less than top notch. I had also just purchased another Honda in Jun for a car. Unfortunaely due to a variety of circumstances, my credit rating was less than top notch. I had also just purchased another Honda in June of 2011, for my daughter, so that also hurt my credit score. (Unfortunately I did not purchase it from Motorcars Honda, a mistake I will not make again.) Andrew went out of his way to assist me so that I was able to get a car. I thought I would have to get a used vehicle, which I was okay with as I have a long love for Honda's, but Andrew helped me to get a brand new Accord! I am thrilled with my purchase, and when the need arises again, I will not hesistate to return to Honda Motorcars, and to seek out the assistance of Andrew. He was helpful, never pushy, proud of the product he sells, his family, and his country. More

This is actually the fourth car I've leased from Motorcars. The attention to detail in the handling of the sale and the prep of the car is unmatched. Andrew takes great pride in showing and explaini Motorcars. The attention to detail in the handling of the sale and the prep of the car is unmatched. Andrew takes great pride in showing and explaining the functions of the automobile, as well he showed a tremendous amount of patience in setting up the 'handsfree mobile service' I could't have done it without him. I also appreciate the explanation of the additional package that offers tows, lock-out service and replacement of damaged tires and rims. Our sales rep is thorough, efficient and most of service oriented. Hats off to Motorcars for an outstanding employee and reputable service. More

I bought Toyota Corolla from Motorcars Honda. This was my first time buying a car, so I was concerned about many things, but Rick Hammer made this experience such a pleasant one. I knew that Motorcars Honda first time buying a car, so I was concerned about many things, but Rick Hammer made this experience such a pleasant one. I knew that Motorcars Honda has a good reputation in Cleveland, and they were excellent just like what I heard. Rick was very professional, knowledgeable, and was willing to listen to what I wanted to buy. Some dealers are very pushy, and not listen to you, but Rick is very calm, and knows what a customer wants. Motorcars Honda’s straightforward pricing made it easier for me to choose a car since I didn’t have to negotiate for an overpriced car. I continue to be impressed with how responsive and caring Rick is. I had a minor problem with a trunk latch, and he came along with me to help me expedite the car service process. I am glad that I bought a car from Motorcars Honda, and I strongly recommend you to go and find Rick Hammer when you buy a car in the area. Thank you, Rick for making my car purchase experience an enjoyable one! More

My interaction with Andrew Chiarelli has been very positive and enjoyable. I first met Andrew when I was car shopping 2 yrs ago and deciding what type of car to buy. He was very informative and friend positive and enjoyable. I first met Andrew when I was car shopping 2 yrs ago and deciding what type of car to buy. He was very informative and friendly. He was able to answer all my questions and after driving a Honda Civic and speaking with him on a couple of occasions, I decided that a Honda would be the right choice for me. I visited several places, but Andrew's personality and friendliness convinced me that I wanted to buy a car from him and not someone else. I found other car locations tended to be overbearing and pushy, Andrew was not and that made me feel more comfortable purchasing a car through him. My experiences with Andrew at the car dealership when I bring my car in to be serviced have also been pleasant and informative. More