Honda of Cleveland Heights

Horrible service department quality. Now I have to replace my engine. Dealer installed new radiator and hoses but didn;t connect the bottom radiator hose properly and engine blew head gasket and burn replace my engine. Dealer installed new radiator and hoses but didn;t connect the bottom radiator hose properly and engine blew head gasket and burnt up the engine. Worst of all Dealer wouldn't return my phone calls to discuss issue. Update: 11-08-20 The vehicle is back in my local Honda dealer for the issue that they originally didn't find. Now because of the faulty work done at Foundation Honda my vehicle has a blown engine and head gaskets. No response from Foundation and the GM - Justin changed his phone number so he didn't have to deal with the issue anymore. Foundation Honda Service Manager, Mark will not return phone calls either. Guess we will settle this in court. More

I was pleased with the knowledge of the Foundation Honda staff, two gentlemen in particular, the salesman Evan Devar and the Financial Director, Contrell Alford. staff, two gentlemen in particular, the salesman Evan Devar and the Financial Director, Contrell Alford. More

I'm not sure really what happened this time around as I've leased from Honda before, but I think I got someone who was new and who has not communicated with me almost at all during the process or if he h I've leased from Honda before, but I think I got someone who was new and who has not communicated with me almost at all during the process or if he has, it was almost always incorrect information. I never knew what was going on and ended up wasting a lot of hours inside the dealership, not knowing why I was waiting or what I was waiting for... eventually being sent home because the finance portion was taking too long (this was after already waiting for 6 hours). After that point, it was agreed to meet the following Monday at a certain time, and of course yet again, it didn't happen until hours later after I'd made arrangements. After speaking with the manager, I was made some promises to take care of the inconveniences and those were so far broken as well. I was told I would be seeing Rich when I first made an appointment so I'm not sure why that changed when I got there. But the whole time I felt like I was not a priority or like my business was not important. The final price that I thought we agreed upon was of course not what the final price came to be after this whole time. I'll think twice if I lease/buy from this particular dealership again. More

Rich Klimkowski and the staff at Foundation Honda took great care of me. He was patient & attentive throughout and made the process very simple. This is our second purchase from Foundation and we use the great care of me. He was patient & attentive throughout and made the process very simple. This is our second purchase from Foundation and we use the service dept there for our Honda services also and those experiences are excellent as well. More

This was a remote purchase. Cevonti and Terry were accommodating and I felt very comfortable making the purchase. Everything went smoothly. It was a good experience. accommodating and I felt very comfortable making the purchase. Everything went smoothly. It was a good experience. More

Will never buy a Honda vehicle ever...!!!Updated after Will never buy a Honda vehicle ever...!!! Updated after one month of buying the car. Even though I worked with Nagaraju Tulam to purchase a SUV, h Will never buy a Honda vehicle ever...!!! Updated after one month of buying the car. Even though I worked with Nagaraju Tulam to purchase a SUV, he and the finance department of Honda did not approve my lease application because they made a mistake on my application even when I had a valid visa status and valid documents to prove. As a billion dollar company, I wonder why Honda does not know any thing about valid US visa documents to approve their customer's applications. This is the worst customer experience I ever had during my stay at USA with a dealership. Foundation Honda acted very unprofessional in this manner and I immediately returned the vehicle. They did not even appologize for their mistake and nobody seems to care about this as well. I went to Toyota dealership right across the Honda dealership, and they were very nice, helpful and understood the situation and approved our application rightaway to purchase the vehicle. This is not an efficient dealership and will rip off your time, energy and money. Therefore I don't recommend this place for any one looking for a Honda vehicle. Go for Toyota or other dealership around the Cleveland area and they will respect and will give you the best customer experience. Will never buy a Honda vehicle again....!!!! More

Wendy worked with me on the price of my new vehicle until I was extremely happy. I highly recommend her! Thank you very much for everything. Good luck. I was extremely happy. I highly recommend her! Thank you very much for everything. Good luck. More

Very convenient and everyone is very nice and knowledgeable and helpful when purchasing/leasing a new vehicle. Overall a good experience and we really like our new car. knowledgeable and helpful when purchasing/leasing a new vehicle. Overall a good experience and we really like our new car. More

I've worked with Gloria at Motorcars/Foundation for 2 leases and 1 purchase in the past 6 years and she is AMAZING! She does so much to make me feel valued and help me out - I also really appreciate that leases and 1 purchase in the past 6 years and she is AMAZING! She does so much to make me feel valued and help me out - I also really appreciate that she's a straight shooter and no BS. More

Gloria has sold me my last four Honda vehicles! She is truly the best, and makes it very hard to leave the Honda family. Customer service at its best!!!! truly the best, and makes it very hard to leave the Honda family. Customer service at its best!!!! More