Honda of Danbury

Painless car buying After totaling my truck I went to Honda of Danbury to look at the Ridgeline after investigating on line. AJ the salesman was both friendly and knowled After totaling my truck I went to Honda of Danbury to look at the Ridgeline after investigating on line. AJ the salesman was both friendly and knowledgeable. I told him that I was only interested if the Ridgeline fit in my garage. We test drove it to my home and it did fit. After returning to the dealership AJ and I negotiated the price without any pressure. I informed him that I was going to other dealerships to compare prices. AJ said that he didn't think I could find a better price and he was right. I returned and made the purchase. Afterwards I changed my mind on the color. They changed vehicles with no problem. Picking up the truck was efficient and all of the bells and whistles were explained to me. It was and extremely positive experience. More

Not very straight forward dealer The store said it would match any offer but charges documentation fee, a hidden cost after reaching agreed new car price. Salesman AJ appears not kno The store said it would match any offer but charges documentation fee, a hidden cost after reaching agreed new car price. Salesman AJ appears not knowing the new car well. More

Service Visited this Honda dealership for the first time to have an issue with my moonroof looked at. I scheduled my appointment for 8:30am, and when I arrive Visited this Honda dealership for the first time to have an issue with my moonroof looked at. I scheduled my appointment for 8:30am, and when I arrived, they were all set to bring my car into their service bay right away, confirmed the issue (moonroof wasn't closing completely), and said they would diagnose and gave me a specific time at which they would call me with the diagnosis and solution for the problem. To my surprise, they called exactly when they said they would, and had a solution in place. They had me back on the road the same day. My car also had a couple of outstanding recalls, which they brought to my attention and also took care of for me while it was there. In summary, I felt the service was prompt, friendly, and they delivered on their promise. I will use them again the future. More

Efficient and great service I had not owned a Honda for over ten years. But Honda if Danbury was as pleasant a place with easy to deal with people as I remembered it to be. Hond I had not owned a Honda for over ten years. But Honda if Danbury was as pleasant a place with easy to deal with people as I remembered it to be. Honda makes a great car but having a good local dealer is almost as important. Honda of Danbury remains a great dealer. More

Service After changing battery, the car computer was not adjusted. It took more than an hour to have the battery changed! Called them to hear them say tha After changing battery, the car computer was not adjusted. It took more than an hour to have the battery changed! Called them to hear them say that I should schedule an appointment to have the car checked and could not say what could have happened. More

Great service! Honda of Danbury has sold us our last 3 cars. They always treat us well! We look forward to the next experience of buying a new car! Honda of Danbury has sold us our last 3 cars. They always treat us well! We look forward to the next experience of buying a new car! More

Excellent Jay Whitlock set it all up over the phone and could not have made it easier. Angelo Gutierrez took care of us when we came to pick up the car. He wa Jay Whitlock set it all up over the phone and could not have made it easier. Angelo Gutierrez took care of us when we came to pick up the car. He was very personable and patiently explained every button and tech gadget until we understood it all. He made it rearly an enjoyable experience. He was really a pleasure to work with. More

lousy experience. Went in, negotiated trade in and price of new car bundled together, confirmed figure was the final price and that here would be no last minute surpris Went in, negotiated trade in and price of new car bundled together, confirmed figure was the final price and that here would be no last minute surprises with sales tax, destination fees, or any fees, said yes, went through 2 hours of waiting and sales pitches on an extended warranty was then told we had to fork over $1500 for sales tax. Unreal and will never go back. Walked out-lost my trust right there. More

Consistently negative experience If you like to be abused, this is the place to go. Time and time again the service center agents consistently act as though they are the most burdened If you like to be abused, this is the place to go. Time and time again the service center agents consistently act as though they are the most burdened over worked people on earth. Perhaps they've had too much coffee -- they have absolutely no customer-centric skills whatsoever. They are smug and dismissive every time I go there. Guess what people, we have choices!! Do you know that their online service appointment system is a sham too? What a joke. Go online to see open slots to choose from only to require a call back from an appointment team to tell you that the online hours aren't really available. What? Why have an online option? Is this the 21st century? I will never buy a car here again either after these negative experiences and will drive 200 miles to have my car serviced if necessary. They are so busy that they don't care and that's dangerous. I work in an industry where customer-focus is the number one priority. I study work environments and in this case my experience reveals to me a systemic culture problem that allows this group of people to behave so to customers. Good luck guys!! More

Excellence in Honda of Danbury I recently visited Honda of Danbury, CT with the intent of purchasing a new or used car. Upon my arrival I was greeted by Don Shelden, who was very pl I recently visited Honda of Danbury, CT with the intent of purchasing a new or used car. Upon my arrival I was greeted by Don Shelden, who was very pleasant and professional. I spoke to Don in regards to the style of car I wanted, and my price range. He directed me towards the 2015 Accord Sport. We completed a walk through of the car and test drive. After two weeks of visiting other dealers, I decided to lease the 2015 Accord Sport with intent to buy after three years. I am completely satisfied with the price and service. After working with Don, I can say that the experience at Honda of Danbury was nothing but excellent. Don made the process completely stress free. There was no pressure at any time to buy or lease "today". He answered all of my many many questions in regards to the 2015 Accord, leasing vs. buying, warranties, and service. I would recommend Don Shelden and Honda of Danbury to anyone in the market for a new or used car. Melissa Rinaldi was also very helpful as the online sales consultant. More