
Honda of Danbury
Danbury, CT
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Buying my certified pre-owned 2010 Accord EX-L was a good experience all the way around. The dealership had a good inventory of cars to choose from, and their web site made it easy for me to narrow down my s experience all the way around. The dealership had a good inventory of cars to choose from, and their web site made it easy for me to narrow down my selection ahead of time, so I could go in with specific cars in mind to test drive. Tony Delena was extremely helpful, and was respectful of my preferences; he didn't try to pressure me into buying anything different or additional. I had good follow-up contact after my initial visit, keeping me posted on additional pre-owned cars that met my specifications as they became available. When I finally found the right car, the negotiations on price were reasonable and fair, and finalizing the purchase and paperwork was a breeze. More
We were shopping for my daughter's first car, and she was really apprehensive about the experience. Our sale Rep. was outstanding. He was informative, honest, and willing to answer all of her questions. N really apprehensive about the experience. Our sale Rep. was outstanding. He was informative, honest, and willing to answer all of her questions. Needless to say, she is thrilled with her new "used" Honda CRV. More
I brought my 96 civic in and Scott was very helpful, everyone in that dept. is caring and always willing to help!!! The service center is clean and comfortable!! I would highly recommend Honda of Danbur everyone in that dept. is caring and always willing to help!!! The service center is clean and comfortable!! I would highly recommend Honda of Danbury! More
Wonderful dealership and I wouldn't go anywhere else. The service department ALWAYS gets the job done and always gets it done quick. The waiting room is comfortable and spacious so if you do have to wait, th service department ALWAYS gets the job done and always gets it done quick. The waiting room is comfortable and spacious so if you do have to wait, the wait isn't a hassle. The service drive through is amazing too especially on rainy days!!!! During my last service visit I walked around the dealership to kill time and was surprised of how immaculate the sales showroom was and how friendly the entire staff is. Great place to service a car and it seems to me it's a great place to buy a car as well. Wouldn't take my Honda anywhere else! More
The reason why I gave Honda of Danbury a 5 star rating is very simple, they are really the best Honda dealership in Connecticut. From the state of the art service facility, to the friendly employees, all the very simple, they are really the best Honda dealership in Connecticut. From the state of the art service facility, to the friendly employees, all the way to the incredibly knowledgable technicians. Many of my family members own Hondas so when it was time to upgrade to a better car I knew which way to go. I took some time and visited a few other dealerships and right when I entered the showroom at Honda of Danbury I felt like I was in good hands. I ended up buying my Acura TSX from Chris Corbett, who made the purchase of my car exciting even during the boring paperwork. They even put a bow on my car for me!! I have come in for service on a few occasions and dealt with Ed Acosta and Marcus Little. They are both very nice and take the time to explain to you the services that you are in need of, which is great for us who don't know much about cars. They always make sure to accomodate my needs and even had the shuttle driver bring me to the mall for some shopping while my car was being serviced. Marcus and Ed always made sure to keep in contact with me throughout the whole process making sure I knew about everything going on and asking for permission before any extra work was done. My car is always ready when they say it will be and I even get a free car wash! It is by far the best car dealership I've been to. More
It was a pleasure to work with Jack. He was attentive to our needs and Honda of Danbury had the vehicles they advertised on the internet. As established Honda owners we knew what to expect from the vehicle our needs and Honda of Danbury had the vehicles they advertised on the internet. As established Honda owners we knew what to expect from the vehicle and for the first time in quite a while the dealership and the salesperson lived up to our expectations (we had previously shopped at two other dealerships in the Hudson Valley and their professionalism fell far short of Jack's and everyone else at Danbury). Because of unforseen circumstances we needed another car two weeks after we bought our 2012 Civic. Jack had us in the right used vehicle within moments of out arrival on our next shopping visit. There was no salesperson pressure and there was a nice choice of vehicles. We will tell our friends that it is worth the drive to Danbury to see Jack. Our only suggestion is to corporate Honda: Give people color options on the interior choices for the Civic model above the EX. Not everyone likes black. More
My husband and I went in on 8/9/12 to look at a handful of cars we saw on the website in the $10K - $13K price range. Scott our salesman was very helpful and listened to out needs. He checked on all the c of cars we saw on the website in the $10K - $13K price range. Scott our salesman was very helpful and listened to out needs. He checked on all the call we were interested in and they were all gone except for a Subaru. We decided to test drive it and liked it so agreed to purchase. We asked Scott to give us a rough estimate of monthly payments based on the preapproval financing we had already gotten. The payments were a littler higher than we wants so he discussed a lower price with a manager and they dropped the price to accomodate. We agreed and Scott asked us when we wanted to pick the car up. We told him today if possible. We applied for financing just to see if we could get a better rate. Jim the finance manager made us wait over an hour and we decided to go have lunch and come back since he seemed very busy. We went for lunch and came back over two hours later and they still didnt have any information. He then came back after about another hour and told us he just couldn't find us any financing. We said we would finalize our preapproval and come back. The next day Jim called and asked me what rate we got for our preapproval because he might have something better. He told me his rate and it was better, eventhough yesterday he said he couldn't find anything. We made an appointment for Monday morning to finalize sign everything and take the car home. We showed up Monday for our appointment and Jim wasn't there because he is off mondays and tuesdays. Which apparently no one knew. We then got the other Jim who is a finance manager. He came out annoyed like we had interrupted him. We waited over an hour to find out they did not have the title for the vehicle, they didn't have a lien release because they didn't even send the check to pay off the vehicle until after we put a deposit on it on Thursday. They then asked us to sign all the paperwork for the financing anyway and said we could go home with dealer plates and deal with the title and everything else later. We said we were not comfortable purchasing a car if they didn't have a title or lien release for it. (especially considering it is illegal to sell a car without a title) And we would not be able to register the car without one. They then told us they do this sort of thing all the time and it was no big deal. I repeated that I was not comfortable buying a car with no title or lien release. They then looked at us like we were crazy and asked us to wait for another manager to see if there was anything he could do. We waited an additional 20 minutes for that manager who then said he would pay for a rental from Enterprise until they sorted it out. We politely declined and he proceeded to act like we were being stupid and said ok, but your losing out on a great deal and a great car. We left. Scott was great as a salesperson. The Finance and managment team at no point apologized for the inconveniences, they were demeaning and at no point did they ever try and rectify any of the problems we encountered. They just tried to bully us into signing paperwork. More
I gave Honda of Danbury a '5' on all of their ratings for multilple reasons. I've been going to Honda of Danbury since I moved to Danbury from Carmel (about 6 months now) and must say their service f for multilple reasons. I've been going to Honda of Danbury since I moved to Danbury from Carmel (about 6 months now) and must say their service facility alone speaks for itself. In the winter it's great because you just pull your car right in to the garage area so you don't have to deal with the snow, cold, or whatever else it may be doing outside. Also, every time I go in for an oil change, the work is done faster than any other place I've been to and my car comes out looking great thanks to their complimentary car wash with every service. In my most recent visit, I went in for an oil change (excited because it was the last one before my lease was up in September). While my car was being serviced, I decided to find out what my options were in the coming months as far as getting a new car (lease or purchase), financing my current 2009 Civic, or just going somewhere else. I talked with Brian Beanland, the General Manager, and he explained all of my options from this point forward. I first dealt with Brian when he worked at a different Honda dealership and when there was a misunderstanding between one of the salespeople and myself ---basically, I was unsure of what car/color/options I wanted because it was my first car and I took a long time to make up my mind and the salesperson was clearly getting frustrated -- Brian assured me that I could take my time and never made me feel backed into a corner or pressured to go a certain way. And that's exactly what it was this time around again. He clearly explained my diffferent options whether I financed my 2009 Civic, released my current lease early, or waited until September. He crunched all of the numbers and went out of his way to get a really great deal where I put $0 down. I took a 2012 Honda Accord SE for a test drive with Angelo that day. He explained to me all of the features of the Special Edition Accord including the leather interior, remote window controls, spacious interior, etc. He was very knowledgeable about what he was doing; it was clear that Angelo and Brian sell cars using the same philosophy. He made me feel the same way that Brian did: I didn't feel pressured to buy the vehicle, I didn't feel like I was being pushed in a certain direction, I never felt that I had to make up my mind on the spot. This is in great contrast to my experience back in 2009 with the salesperson at the other Honda dealership. Basically, Angelo made me feel like he was there to show me the vehicles and answer the questions that I had. Whether or not I was going to buy that vehicle, he was still going to give me the best attention and customer service. It was nice dealing with someone who clearly loves his line of work. What it boils down to is that I left Honda of Danbury with a new 2012 Accord SE paying less per month with $0 down than what I paid for my 2009 Civic LX with $2000 down. I highly reccomend Honda of Danbury because of their excellent customer service, family atmosphere, great service department, and because they truly go above and beyond to make sure you are 100% satisfied. More
Went for service and got pulled in to "garage sale". It was not high pressure and I looked at a slightly used van. Seamus worked with us in a very comfortable way and we ended up buying a nice v sale". It was not high pressure and I looked at a slightly used van. Seamus worked with us in a very comfortable way and we ended up buying a nice van and getting a good deal on our trade in Honda. More
I rate this dealer's Service department as outstanding. We had a major issue with an Accord we just bought and feared we bought a lemon. Jay Whitlock, the service manager, was an incredible professional i We had a major issue with an Accord we just bought and feared we bought a lemon. Jay Whitlock, the service manager, was an incredible professional in every regard and took a terrible situation and simply could not have handled us better. In fact, if I were the General Manager, I'd find a way to elevate Jay as he is the consummate professional and represents his management and ownership in the finest way. I tried to call our sales person for help but he was unavailable and when I called his sales manager, I was simply forwarded to Service where I asked for Jay specifically. After finding no help from sales management, turning to Jay was the best thing I could have done. I would not dream of having the car serviced anywhere else. More