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Honda of Downtown Los Angeles
Los Angeles, CA
4,312 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,312 Reviews of Honda of Downtown Los Angeles
December 27, 2021
Disappointed in my experience while trying to purchase a vehicle. While I agreed with a price with a “manager”, he shook my hand and, took my card, and got my signature just to come back and tell me he can’ vehicle. While I agreed with a price with a “manager”, he shook my hand and, took my card, and got my signature just to come back and tell me he can’t do it and I had settle for a higher price. I was ready to take the vehicle and they changed the price on me. I then wanted to take my business elsewhere and when I tried to take a sheet with my signature on it, the “manager” ran away and disposed of it because he never gave it back like I asked. They came back with a different paper with a different price. Another “manager” came and told me it was an honest mistake, and I told him I was upset that he didn’t do his due diligence before he decided to shake my hand and take my card and trying to get super intimate and assertive about the price. He stated they do it all the time and it’s a common sales tactic to agree on a price and raise the price at the very end. Not the mention the “are you gonna take it or not attitude.” They stated it doesn’t matter because they can sell the vehicle to someone else for a higher profit. On a personal note talking to Omar and Andy felt unprofessional due to their frequent habit of lying. They then left the sales rep Rodolfo, who was great by the way, by himself to take responsibility for their actions. Which he tried to explain his “managers” actions but I told him it was not necessary. At the end of the day Omar and Andy tried to make me look like a fool in the end and it wasn’t appreciated. More
by Alkemist
Employees Worked With
Andy, Omar
Verified CustomerDecember 26, 2021
They failed to check my battery and 5 days later my battery died. Usually I double check that everything gets done and that shouldn't be my job to do battery died. Usually I double check that everything gets done and that shouldn't be my job to do More
by tonanzin3
Employees Worked With
Luis
December 26, 2021
Yulen rivera is a excellent seller he really took his time to explain everything detail about the car I was purchasing I will really recommend people to come shop here with him. time to explain everything detail about the car I was purchasing I will really recommend people to come shop here with him. More
by Pablogalvan72
Employees Worked With
Yulen Rivera
December 26, 2021
I have been very happy taking my Civic which I lease to DTLA Honda for it's service check ups.I am berry comfortable waiting in the waiting area with the complimentary coffee. I am always told exactly what DTLA Honda for it's service check ups.I am berry comfortable waiting in the waiting area with the complimentary coffee. I am always told exactly what will be done to my car. Very quick and efficient. I only had A one time complaint over the not washing my car after the service work was done. I was told to bring my car back in at my convenience which I did and all was well. I am Happy Happy Happy with you guys. Thanks!! More
by Sober Catholic
Employees Worked With
My Service agent wass great.
December 25, 2021
The process was easy and simple. The people who helped me were very helpful. The only thing I would suggest are shorter wait times. If someone comes in for a oil change it shouldn't take 2 hours seems abit o were very helpful. The only thing I would suggest are shorter wait times. If someone comes in for a oil change it shouldn't take 2 hours seems abit over kill. More
by BASECAT8
Employees Worked With
Keyshawn was very helpful
December 24, 2021
Selena was the best! She was super nice and accommodating. Super easy to work with and very professional. If I could give her 10 stars I would! accommodating. Super easy to work with and very professional. If I could give her 10 stars I would! More
by eliy
Employees Worked With
Selena Siguenza
