Honda of Downtown Los Angeles

I was looking for a very specific option package/color combination. This dealer was the only dealer in the state with the exact car I wanted. Once I found it I went to purchase it that day. I explained combination. This dealer was the only dealer in the state with the exact car I wanted. Once I found it I went to purchase it that day. I explained on my arrival that time was a constraint and that I needed to be out the door at a specific time. I was assured that would not be a problem. It was. Went to get in the new car (I had not test driven it) and it was sitting in the shop, untouched with a dead battery. This took fifteen more minutes. I had to back my brand new car out of the service bay myself to take delivery. While headed up Figueroa to get on the freeway I saw the low fuel light on. Had to go back to the dealer making me even later. At the gas station the dealership credit card would not work. We had to go back to the dealership to get another card making me even later. I was told to come back on Friday for my due-bill. When I arrived on Friday they had no idea why I was there and had not ordered the needed parts. They had planned on installing some cheap aftermarket components rather than the Honda parts I specifically requested. I was told to come back the next day. The next day they had an aftermarket installer put in my factory remote start system. In the process they damaged my headliner and broke my fuse box, both of which have had to be replaced. Of course by time they get around to making the damage repairs it has been nearly a month since the purchase date. Now I am getting calls from Enterprise because the rental they provided me while they had my Honda has not been paid for. In addition, I am still waiting for my jack tool kit. Six weeks after the purchase and I am still having to deal with this. I would avoid this dealer like the plague. They can sell you a car all day long. Just don't expect any followup. More

Purchased a 2012 Honda Fit, Sport, Manual from Honda of Downtown LA on 12/30/2011. Requested a quote online and received one within a few days (this was during the Christmas/New Years week). Stephanie co Downtown LA on 12/30/2011. Requested a quote online and received one within a few days (this was during the Christmas/New Years week). Stephanie contacted me and worked with me on a price. Paid $17, 375 (ex: tax/lic). This was a fair price. Made an appointment to meet at dealer to process docs and purchase car. Met with sales rep Tanner Trowbridge on 12/30/2011 and he worked with me on the purchase. Since I knew what I wanted and had a price the sale was quick and easy. Great customer service from Tanner and all of the staff at Honda of Downtown LA. Picked the car, confirmed the price, and then worked with the finance rep Jeania Jarulratana. Finance was quick and easy. Once finance was complete Tanner did the pre-delivery check list and I was good to go. Sales Manager Henry Ford (no relation to the original H. Ford) checked in on me and made sure I was happy. I was. I would recommend Honda of Downtown LA. Since I was prepared, did my research, and knew what I wanted everything went smooth. Job well done Honda. More

Yes I will recommend this dealership because they have an excellent service and everything seemed very organized. People were very polite and found exactly the product I needed. excellent service and everything seemed very organized. People were very polite and found exactly the product I needed. More

Dealership was very pushy and changed the price of the car many times! They claimed that their prices reflect their high standard held at the dealership, meanwhile I caught a couple of employees in the ba car many times! They claimed that their prices reflect their high standard held at the dealership, meanwhile I caught a couple of employees in the back making fun of a customer that just left. Avoid this place! Saul More

Sales was really good,they helped in any way they can and so Did th finance department , very cool and helpful people .recommend You to go check it out. so Did th finance department , very cool and helpful people .recommend You to go check it out. More

Buying a car can be quite overwhelming however, Celebrity Honda in Downtown Los Angeles has a way of easing the pressures of this experience. The sales/finance staff is genuinely helpful and not at all aggre Honda in Downtown Los Angeles has a way of easing the pressures of this experience. The sales/finance staff is genuinely helpful and not at all aggressive and pushy as many can be. By the time I left the dealership, half the staff knew me on a first name basis! Just in case you're in the market for a new/used vehicle, I would strongly encourage you to purchase/lease from Celebrity Honda. -A- More