Honda of Downtown Los Angeles

Aline was really helpful and friendly. The service was great and I found the car I liked. great and I found the car I liked. More

Helmer was a great help and made the purchase of my new vehicle to go smoothly! vehicle to go smoothly! More

Great customer experience fromstart to finish. Great customer experience from start to finish. Knowledgeable, friendly, one-stop shop that will make sure you get the best deal possible. Great customer experience from start to finish. Knowledgeable, friendly, one-stop shop that will make sure you get the best deal possible. More

Very satisfied! Fast & friendly customer service. Answered all my questions. I feel very pleased & happy. Answered all my questions. I feel very pleased & happy. More

Busy Honda dealership. Salesperson Jesse helped me with my purchase. Jesse did a fantastic job for me and I am very happy with the deal he put together for me. I would give a 5 star experience but this loc my purchase. Jesse did a fantastic job for me and I am very happy with the deal he put together for me. I would give a 5 star experience but this location really needs to do more for customers while waiting. There at least should have been water provided to drink. However there were vending machines on the second level. Overall good experience! More

All my Questions were answered over the the phone looking forward to visiting the dealership asap forward to visiting the dealership asap More

PROS: Best price based on current market conditions (MSRP + $1,390 including a few accessories for a 2022 Honda Civic—significantly less than other dealers I had spoken with); honored the online KBB Instant + $1,390 including a few accessories for a 2022 Honda Civic—significantly less than other dealers I had spoken with); honored the online KBB Instant Cash Offer for my trade-in; the Finance Managers who did my paperwork (Emmad and Arturo) were professional; issue with missing key blade was resolved in a courteous and timely manner by the Client Relations Manager (Gladys) and Parts Manager (Joel). CONS: Salesperson (Dulce) and Sales and Pre-Owned Acquisitions Managers (Jake and Bryan) need training in customer service. The initial deal structure had an artificially inflated lease payment which I immediately noticed but it still took them 24 hours to resolve this (after they attempted to do some double talk to get around it). They need more patience and courtesy when a customer has legitimate concerns and refrain from the “if you don’t want the car then someone else will buy it” mentality. You’re not doing the customer a favor—the customer is doing you a favor and can buy a car from any dealer. CONCLUSION: I got the 2022 Civic model and color I wanted at the best possible deal. All paperwork involving my new car and trade-in was processed with no issues. However, a lack of courtesy and sincere interest in resolving my concerns from the salesperson and managers resulted in the lower ratings for this dealership. A customer should not feel as if they have to pay a higher premium to receive exceptional customer service—it should be the standard. More

Yulen was wonderful from the moment I parked my old car all the way to securing me a contract I feel comfortable! You won’t regret coming here :) all the way to securing me a contract I feel comfortable! You won’t regret coming here :) More

Best salesman ever in my history of buying cars. Process was made very easy for me. Thanks Joaquin was made very easy for me. Thanks Joaquin More

Quick and thorough dealership. Convenient location.. Also the scheduling process was smooth. I like <3. the scheduling process was smooth. I like <3. More