Honda of Downtown Los Angeles

CAR SERVICE There service department is great and helpful when you take your car into the shop. They are great In answering your questions and needs of your car. There service department is great and helpful when you take your car into the shop. They are great In answering your questions and needs of your car. More

Great Service Department and Management Wanted to get a lease buy-out done for my CR-V, which means a 100+ point inspection for a Honda Certification. The service department over-performed f Wanted to get a lease buy-out done for my CR-V, which means a 100+ point inspection for a Honda Certification. The service department over-performed for that certification and much more. Allowing me to feel comfortable in choosing to complete the lease-buy out with this dealership. More

Pathetically Bad Service Department My father bought his Honda from Honda of Downtown Los Angeles and always had his service done there. The other day, he noticed the air conditioner My father bought his Honda from Honda of Downtown Los Angeles and always had his service done there. The other day, he noticed the air conditioner wasn't working and today went to the service department at 6:45AM. He was the first customer serviced when they opened at 7AM. He explained the problem with the air conditioner and they convinced him to have his 30K mile maintenance and said everything would be finished in 4 hours. After four hours, they told him that it was going to take another hour to fix. For the rest of the day, they kept pushing back and pushing back the delivery time. He did not get his car back until 2:45PM, nearly EIGHT HOURS later, for warranty service and repairs. To compensate him for having to spend the WHOLE DAY at the service center, they knocked 10% off his bill. Honda of Downtown Los Angeles clearly does not value their customers' time. More

super servicio Excelente servicio al cliente al momento de acudir al servicio de mi auto, rapidez, claridad, y atencion. si recomendaria a las personas optar por l Excelente servicio al cliente al momento de acudir al servicio de mi auto, rapidez, claridad, y atencion. si recomendaria a las personas optar por la marca honda y tambien por su servicio dentro del concecionario. More

Super helpful. Came in with questions, walked out confident knowing what I needed. Emilio was really helpful, got me what I needed and kept me updated with my car. confident knowing what I needed. Emilio was really helpful, got me what I needed and kept me updated with my car. More

Quick and easy Everyone was super helpful, so happy I chose to lease my car here. I was a little apprehensive servicing my vehicle during this pandemic, but everythi Everyone was super helpful, so happy I chose to lease my car here. I was a little apprehensive servicing my vehicle during this pandemic, but everything was clean, the atmosphere allowed for social distancing. Employees were all following the safety/health guidelines. Made me feel real comfortable. More

very friendly staff Allen helped us out, and as always Emilio going above and beyond for us really only bringing my business to the Honda dealership and not elsewhere because of Emilio. Emilio going above and beyond for us really only bringing my business to the Honda dealership and not elsewhere because of Emilio. More

She was the best !! Really kind and helpful. Debbie also explained my car situation well, and talked about what would and would not be covered if my car was damage from the engine. I appreciate that she exp explained my car situation well, and talked about what would and would not be covered if my car was damage from the engine. I appreciate that she explained that well because not many do. Also she followed up with me with a phone call!. More