Honda of Downtown Los Angeles

I went in to purchase a vehicle on 3/13/13. My first impression was not a good one because all of the sales people seemed too busy to welcome me, see what I wanted or even bother to say hello. The first impression was not a good one because all of the sales people seemed too busy to welcome me, see what I wanted or even bother to say hello. The first sales rep I was referred to was on a personal phone call and didn't bother to pull himself away long enough to even introduce his self. I was handed over to another sales rep to take me on a sales drive. I contacted one of the internet sales people prior to my arrival to an effort to save time working through the details of the lease/lease payments including down payment information and monthly lease payments. Once I arrived, the initial offer/down payment I was quoted was three times what I had been previously quoted by the internet sales person. After going back and forth between the sales person and the manager a few times, I asked to see the manager because I did not have time to waste if they were not able to honor what I was quoted online. Long story short, it was a BIG waste of 2 hours. My salesperson was Tracy--she was virtually no help during the negotiation process. Sales Manager Danny (from NY) promised to call back the following day because he may be able to give a better deal the following day "depending on the number of cars sold the next day". I never received a call back from Danny. Tracy called me back on 3/25/13, 2 weeks later to inquire if I had purchased a car. I indicated that I took my business to BMW because they know how to treat their customers. I still don't understand how the lease price on the CRV they tried to sell me was only $40 cheaper per month than a BMW 328 and the price difference between the two cars is $10,000. with a 700+ credit score plus $2500-$3000 cash to put down as a down payment it should have been an easy sell for Honda. Beware, the $179 lease advertised in their store front window is just a shame to lure you into the dealership. Once there, they attempt to extort you for much more than what is advertised. My mother is in the market to upgrade her Accord for a newer model, but I wouldn't dare refer her to Downtown Honda after the terrible service I received. More

Best dealer in Southern California, best prices, and an excellent environment! David Huddleston was really nice and helpful and we were able to agree on a great price. I love my new car! Thanks for everyth excellent environment! David Huddleston was really nice and helpful and we were able to agree on a great price. I love my new car! Thanks for everything! More

From start we were a little frustrated as the Accord we wanted was n/a but they got us the color and model we wanted in a day! Great service from all parties involved. We love Anna!!! wanted was n/a but they got us the color and model we wanted in a day! Great service from all parties involved. We love Anna!!! More

Tracie Kim was a pleasure to do business with--very kind and helpful! Also, I couldn't drive our other car back to where I live in Irvine, so the dealership made accommodations for my car to be driven to m and helpful! Also, I couldn't drive our other car back to where I live in Irvine, so the dealership made accommodations for my car to be driven to me. This is probably a special case, but it showed that they went the extra mile to provide customer satisfaction. I was also treated very well--constantly asked if I needed anything like water, and I was given snacks. I would probably buy a car here again if I were looking for a new car. More

Excellent customer service! Helped me get the car I wanted at a good price. I would definitely recommend to come here when purchasing your car! wanted at a good price. I would definitely recommend to come here when purchasing your car! More

Tracie Kim is the go to girl Q Honda Downtown !, Ive been car shopping for a while now, and believe it or not it took me three visit to the same dealer to make up my mind. On my third visit I meet Tracie Ki car shopping for a while now, and believe it or not it took me three visit to the same dealer to make up my mind. On my third visit I meet Tracie Kim, and she was able to make that happen, easy. fast, fun. If only I would have dealt with her from my first visit. I have had bad experiences at other dealers that did not want to work with me. Downtown Honda Finance made it happen. I would higly recommend Tracie Kim for your go to girl on any Honda Purchases. Three Cheers for Tracie ! ! ! More

This is the most friendly place i have ever shop for a car at. Even though my credit was horrible Ms Cindy the finance lady worked her stuff. I will always have great wonderful things to say about this co car at. Even though my credit was horrible Ms Cindy the finance lady worked her stuff. I will always have great wonderful things to say about this company, everyone even the people i wasnt working with always made sure i was okay. s/o to charles who was the first person i talked to at the dealer. Charles was awesome. Last but not least my kids were treated like the mattered and that play a big part in my review. My children never felt alone while mommy was taking care of buisness. thanks team for all the great work all my referrals will come to you. we love you!!!!!!! More

The wait is way too long. The deal was reached quickly but the wait for the financing department was extremely long. The employee (Ivan Ortiz) was very accommodating and helped ease the waiting process. but the wait for the financing department was extremely long. The employee (Ivan Ortiz) was very accommodating and helped ease the waiting process. More

Every bit of service was marvelous. Outstanding help from all the employes. I now know where to buy a honda from for the great deals and best service. I will recommend this to anyone who wants to buy a honda all the employes. I now know where to buy a honda from for the great deals and best service. I will recommend this to anyone who wants to buy a honda! Keep up the good work guys! Thanks for putting me in my new 2012 Honda Civic SI! More

Being! my 2nd purchase from Downtown Honda they experience was just has I remebered when I purchased my daughters first car in 2001. It was a much older used car however it still runs, and has def experience was just has I remebered when I purchased my daughters first car in 2001. It was a much older used car however it still runs, and has defiently served its purpose. This current experience with Downtown Honda was enjoyable and relaxing no pressure to purchase we came to buy a vehicle there fore we came prepared. Which helps with the contract responsiblity and your liabilty has a purchaser. I felt comfortable with the sales man Masoud Mousavi there was no pressure,We spoke to each other with respect,he was very confident in his product wanted to meet our needs with in reason, I respect that we both had a mutual interest,and was able to reach an agreement in a timely manner. We later completed the transaction with Cindy in finance who is very approchable. Meet the Sales General Manager Josphe Giuliano. Expierence was pleasant , I would recommend Downtown Honda to some one who is shopping for a Vehicle. Thank you Downtown Honda. More