Honda of Downtown Los Angeles

People here are not HONEST, but they act very professional. Called the dealer to purchase a used car that I considered a deal. The person, Michael, who helped me on the phone said the car is avai professional. Called the dealer to purchase a used car that I considered a deal. The person, Michael, who helped me on the phone said the car is available and said it was a executive deal. I drove to the dealer (50 miles a trip), a person named Bill helped and introduced me to a manager named Joseph. Bill mentioned that the car was already sold couple days ago. Michael is an internet sales person and he did not know the car was already sold. At the end, Bill try to offer the same car with $2k more. Joseph said it was a person mistake to tell customer the card was still available. Reader can figure out the rest. They use bait and switch to attract people come over to their dealer. More

5 star rating. The reason for such a high rating is because I was not expecting to walk out with a car in my first try. They worked hard to get me a brand new car. I was shocked and happy. I would reco because I was not expecting to walk out with a car in my first try. They worked hard to get me a brand new car. I was shocked and happy. I would recommend this dealership to all my friends. More

Honda LA and Honda Hollywood are easily the worst places for service. First time i went to Honda LA i went for a safety inspection. There were a few issues with my (2005) civic but no one was available to t for service. First time i went to Honda LA i went for a safety inspection. There were a few issues with my (2005) civic but no one was available to tell me the specifics. I sent an email shortly after and no response. Now i am having an issue with the airbag light on the dash (which turns out is a very common issue). (After doing some research i discovered it was a loose wire (i do not know how it came loose). I connected it back to where it goes but the light stayed on. So i took it to honda of hollywood. the rep who talked to me, after explaining my situation, told me he couldn't do anything without a $140 diagnostic first. so i took it to honda of LA. i spoke to a mike carter who told me the exact same thing. both were more interested in $140 than to actually listen to me. even mike carter told me "no quick fix". finally before leaving i decided to do the safety inspection again only to be told the one who does the inspections is off. (this was about 440 pm) thanks to all this nonsense i now hate honda. i plan on selling my civic and getting a car from a company that is more reliable like Toyota. Bottom line: HONDA IS A TERRIBLE COMPANY!!!!!! More

I own my 5th Honda with the last being from this dealership and I am obviously a tremendous fan of Honda. It is absolutely the best experiencce each time for the past 24 months, when I take my car b dealership and I am obviously a tremendous fan of Honda. It is absolutely the best experiencce each time for the past 24 months, when I take my car back to Honda of Downtown Los Angeles for periodic service and am geeted by Juan Salazar, who instantly recalls my name, assesses my situation and puts me at peace that I will be taken care of and in a timely manner. Juan difuses my belief that the greatest lost art in this country today is that of "customer service". Cheers to Juan and Honda of Downtown Los Angeles. Cecil Strickland of South Pasadena, CA More

I needed to sell my Honda and after taking it to CarMax and one other dealer I was very disappointed in the all over experience. I brought it to Honda of Downtown Los Angeles and was meet with Brett Turne and one other dealer I was very disappointed in the all over experience. I brought it to Honda of Downtown Los Angeles and was meet with Brett Turner. He was very professional and knowledgeable and I really enjoyed doing business with him and the dealership. More

I worked with Jessica Daniels to buy a new Honda Fit. I was helping my daughter to buy this car as she was moving from New York City to LA. We worked with Jessica to put the deal together over the phone an was helping my daughter to buy this car as she was moving from New York City to LA. We worked with Jessica to put the deal together over the phone and through email. We got a great price and the accessories we wanted and they installed them prior to delivery. Jessica did a get job in arranging to have all the sales contract paperwork sent my daughter so it was all signed and ready to go prior to her arriving in LA. My daughter flew into LA on a Friday night, the dealership pick her up on Saturday at her apartment and she drove away in her new red Honda Fit, a couple of hours later. Jessica and her team at the dealership were friendly and helpful and very professional. They did what they said and I couldn't be more pleased with my experience. I would definitely recommend Jessica and Honda of Downtown LA. More

Horrible Place I bought a Honda and couple days later the Trunk lock was loose. So I went to get that fixed and the Guy started telling me I had replaced the Trunk. Then after 2 hrs he admit it wasn't replac Trunk lock was loose. So I went to get that fixed and the Guy started telling me I had replaced the Trunk. Then after 2 hrs he admit it wasn't replaced, he just couldn't see the dealer sticker. Couple months later I received a letter to come trade in my old Honda for a newer model. The letter stated the Honda Dealer was really in need of pre owned Vehicles. I knew I would have to pay more to trade and a letter was just a trick to get me to come to the dealership. So i did, and when I got there couple guys standing outside and One of them comes to help me and keeps asking how much I still owe on my car. I kept telling him I had already paid it off. SO we went to see newer year Hondas and the guy goes we have these 2 and rest are in a parking lot couple blocks away. Instead of helping me with what prices he can give me and make a deal, he starts talking on the Phone!!!!. We stand in front of the car for 20 min while he talks on the Phone and talks to his friend who is walking by. I ask him again how much different would I have to pay. He says well manager is tough so maybe like $16,000 more!!!!! He had no interest of selling me a car. He got my number and took the letter and never called by. Horrible sales!!!. He was unable to give me a price on my car and couldn't tell a good deal for a new one. His name is Ricky Caballero. Horrible sales guy More

This is one of the better dealer service centers I have ever used. As soon as I pulled in Juan came out to help me. He was very professional and gave me the confidence that they would be able to take car ever used. As soon as I pulled in Juan came out to help me. He was very professional and gave me the confidence that they would be able to take care of my 2012 Civic. He stayed in touch with me throughout the process. Very nice experience. More

As a first time car buyer, I spent about seven weeks researching the Honda Fit, comparing it to a few other similar vehicles. After receiving a few quotes, I knew what I was willing to pay, and wanted t researching the Honda Fit, comparing it to a few other similar vehicles. After receiving a few quotes, I knew what I was willing to pay, and wanted to work with a dealership closer to home. Downtown Honda took excellent care of me through the whole process, and we were able to negotiate a price right where I wanted it, with the options that I wanted. There was only one push for an option I wasn't interested in, but as soon as I said no, they dropped it no problem. I didn't mind, as it's kind of their job to upsell. Overall, I'm happy with my purchase and would recommend them to anybody. More

Buying my new car was really fun and not a chore. I had a great experience with everyone I met in the dealership and I could not be happier with my car. a great experience with everyone I met in the dealership and I could not be happier with my car. More