Honda of Fishers - Service Center

LEGAL TROUBLE ! !!! **BRIANNA BROWN CALLS CUSTOMER LIARS!!** FISHERS HONDA REFUSES TO DO BUSINESS WHILE CUSTOMERS CARS UNDER 8 yr WARRANTY !!!??? Never been !!! **BRIANNA BROWN CALLS CUSTOMER LIARS!!** FISHERS HONDA REFUSES TO DO BUSINESS WHILE CUSTOMERS CARS UNDER 8 yr WARRANTY !!!??? Never been to this Dealer in my life!!!! Purchased a new vehicle in 2021 from a different Honda dealership with the Fullll WARRANTY for everything offered !! *** I called fishers Honda to inquire info about my warranty bc I was being mislead by other dealers via phone . I call to make an appointment for my vehicle. Spoke with Brianna Brown the manager of warranty. she explained in detail she had worked at the dealership where I bought my vehicle and was familiar with the management and operation side of that dealer. I call back the next day 10/31 to follow up with Brianna Brown...my digital gauge cluster and screen are all blacked out aka power offoff , So I can not drive my vechile ? . *****Brianna Brown manager of warranty says she’ll help and call me back to possibly find a loaner car. Okay great(right). Brianna calls me back tells me that “Honda Fishers IS NOT going to do business with you.. youve had too many tires replaced and says and I quote ***“YOU ARE A LIAR..we will not be doing any new or future business with you” **** Brianna Brown includes to say via phone ***“my GM just spoke to the general manager at the dealership where you purchased your vehicle and they will also no longer be doing any business with you...both companies are family owned so you can find someplace else to take your car” *** xxx !!?? She also said, and I quote “I had to listen to your little life story for 40 min yesterday about the car on the phone and I don’t care” wooooww 1. EVERYTHING IS DOCUMENTED I told her over the phone if she’d like to check the cars history for the three claims it’s be easier and she’s more than welcome. I gave her my VIN # so there’s nothing to lie or hide Lmao I’m three years into an eight year warranty Emailed to me! Last time I checked, I was asking for help. I was asking to do new business. I was honest about the cars history and gave all the information needed so she could look into it as well … who the xxxx calls someone back and to tell them that they are a liar !! She says it three times in the conversation! and ! that they won’t be doing any business with them !!!! WHhaaaat !?!?LEGALLY There is such a law called “consumer protection law” amongst oth * Here’s an ethical consideration, even if legally allowed refusing service to a customer can negatively impact the reputation Of the dealership. Something as unprofessional and ignorant as calling a customer a liar, who is asking for help and gIves his VIN number so that you can look into the carsHistory .. to call back and say all that !!?? xxx *** here’s the kicker**** . I called right after that conversation ended to the dealership where I bought my car . I’m still under warranty for another 5+ years or whatever ..I speak to the general manager, he swears on his kids lives He has NOT spoken with anyone at that store.. did not say that nor had that conversation.. he was absolutely clueless. **So isn’t that funny how Brianna Brown a manager no less ?! calls customers liars and more on recorded lines ! she seems to have projected and lost her cool all for what reason seriously!? All I kept hearing was what I didn’t say yeah that’s why I gave you my VIN and told you to look into all the claims yourself. I’m not gonna tell you every detail on the phone for 16 hours when we spent 40 minutes on the phone you would’ve figured that this person would’ve been smart enough to have called back and said I can see what you started to more details about that Not you left something out not doing any business and then speak for a whole Nother company as well as general managers that no clue what the xxxx she’s talking about this person deserves to be fired! Fishers Honda Penske just made a worse impression than any dealership ever has lol just wow ! More

Honda recall. Called for appointment. One year wait. I'm sure it's because I didn't buy there. I WILL NEVER GO HERE AGAIN EVER, SO IT DOESN'T MATTER. I called Called for appointment. One year wait. I'm sure it's because I didn't buy there. I WILL NEVER GO HERE AGAIN EVER, SO IT DOESN'T MATTER. I called a competitor and got an appointment right away. BUH-BYE! Can't leave zero stars! More

The Service Team lied and tried to charge me for a part that was not needed. Refused to do warranty work that is covered by Honda USA and still charged me over $275 for a "diagnosis" of my AC. Their serv that was not needed. Refused to do warranty work that is covered by Honda USA and still charged me over $275 for a "diagnosis" of my AC. Their service team claimed I needed a new evaporator ($1,600.00) and that it was not covered under the extended warranty from Honda USA. I got into an accident and had my condenser replaced from the accident and the AC has now been working for over 3 weeks just fine without ever replacing the evaporator. So, it's either a mechanical miracle or, Honda of Fishers lied to avoid doing warranty work and tried to charge me for work that did not need to be done. I'm sure they are happy because they still got their "diagnosis fee" out of me. I will NEVER take my car to this dealership again. If my car catches on fire directly in front of Honda of Fishers, I will have it towed to another shop so I do not have to give Honda of Fishers business. More

What started out as a repair resulted in a new CRV! Professional folks all around. Absolutely no pressure during the process. Thanks Rob Wolf. Professional folks all around. Absolutely no pressure during the process. Thanks Rob Wolf. More

Brenda was very helpful and answered all of my questions. I love that that have a refundable deposit policy. I love that that have a refundable deposit policy. More

1st class in every way. A great experience. Susie did a perfect job. Love my car. perfect job. Love my car. More

Appointment setting for customer service at Honda of Fishers 8-17-2021. Requested a recall appt. First appt offered was for the Friday of the holiday weekend, explained that won’t work w the holiday. Se Fishers 8-17-2021. Requested a recall appt. First appt offered was for the Friday of the holiday weekend, explained that won’t work w the holiday. Second offer was Tuesday after the holiday weekend. Provided the same reason that would not work. Appointment setter’s tone changed and her response was, “Why don’t you just tell me what will work”. I told her I would go somewhere else. I’m the prime customer for them, I have an older Honda and was looking forward to the loaner vehicle for the opportunity to test drive a newer Honda. More

I recently just bought a 2021 Honda Civic from the Honda in Fishers! Rick was very helpful with helping me understand the process that goes into getting a car. The Civic is absolutely beautiful. I was very in Fishers! Rick was very helpful with helping me understand the process that goes into getting a car. The Civic is absolutely beautiful. I was very pleased with how I was treated at this dealership. I will always recommend the Honda dealership in fishers! More

I can’t begin to tell you how great Rick is. He took care of me in record time. He was so kind and gentle in working with me and he had some good suggestions. Many others came in to say hi. He is the best! of me in record time. He was so kind and gentle in working with me and he had some good suggestions. Many others came in to say hi. He is the best! More

Amazing service! Friendly, knowledgeable salesman— Dan! Enjoyed working with Dan; he made sure I was comfortable and aware of special features before driving away in my new Honda CR-V! Enjoyed working with Dan; he made sure I was comfortable and aware of special features before driving away in my new Honda CR-V! More