Honda of Fort Myers

Great deal from a great dealership. I did a lot of research looking for a car that would be perfect for what I needed it for. After comparing vehicles in my price range, the Honda Fit ha I did a lot of research looking for a car that would be perfect for what I needed it for. After comparing vehicles in my price range, the Honda Fit had the best reviews and had everything I needed. I went to Honda of Fort Myers and the salesmen and everyone else at the dealership helped me out, answered all my questions and treated me with respect. I would highly recommend them. More

Ed was wonderful Was in and out and everything fixed amazing! The price was incredibly inexpensive I was shocked! I will continue to go there for all of my services! Was in and out and everything fixed amazing! The price was incredibly inexpensive I was shocked! I will continue to go there for all of my services! More

Helpful Let me know that I can break up my service into different visits and I didn’t have to do everything in one shot. Very helpful. Let me know that I can break up my service into different visits and I didn’t have to do everything in one shot. Very helpful. More

Car troubles before potential hurricane I had a great experience. I came in on the Friday before Hurricane Dorian’s potential impacts as my car was having trouble starting. It was all taken I had a great experience. I came in on the Friday before Hurricane Dorian’s potential impacts as my car was having trouble starting. It was all taken care of within 90 min and off I went. Great service staff! I will be back. Corina was wonderful. More

Oil change I like that I can make an appointment for service. The waiting areas are nice with many options, movies, TV, internet, plus there are drink machines a I like that I can make an appointment for service. The waiting areas are nice with many options, movies, TV, internet, plus there are drink machines and vending machines available. My service tech was great and my car was ready in about an hour and a half. More

excellent, fantastic customer service Excellent service from JR and the team, in particular Jacob and Ed in sales and Luis in finance whose attention to detail was exemplary from the mome Excellent service from JR and the team, in particular Jacob and Ed in sales and Luis in finance whose attention to detail was exemplary from the moment we arrived at the dealership to the time we left. We arrived to buy one CRV for our daughter. Having concluded this deal we were so impressed with the professional approach that we then decided to buy a second CRV for my wife. JR’s strong management approach not only with us but helping guide his sales people is a bench mark to others in the business. With a strong motivated sales team we can only wonder how strong the dealership will get when you move into your new premises. Great job and thank you. We enjoyed the buying experience and left feeling excited and happy to be part of the Honda family. More

Prompt Service Jeanne Smith was very courteous and my car was brought back to me promptly during the last service appointment at Honda of Fort Myers today. Jeanne Smith was very courteous and my car was brought back to me promptly during the last service appointment at Honda of Fort Myers today. More

Helpful knowledgeable salesman I had a very Helpful knowledgeable salesman - J Mcelroy who made it all easy. I was Not so crazy about the expensive add ons in finance after. I had a very Helpful knowledgeable salesman - J Mcelroy who made it all easy. I was Not so crazy about the expensive add ons in finance after. More

Excellent customer service Drew D'Aoust was incredibly knowledgeable and helped us find the right car. The selection was great and the sales process was fast. The Finance manage Drew D'Aoust was incredibly knowledgeable and helped us find the right car. The selection was great and the sales process was fast. The Finance manager was easy to work with and the wiole process was seamless. More

Service has declined drastically Made appointment give our more days in advance to get repairs for a recall. When I brought in Honda CR-V for service, asked them to check out a rattli Made appointment give our more days in advance to get repairs for a recall. When I brought in Honda CR-V for service, asked them to check out a rattling noise under the hood as well as fix the recall. While waiting for the repair, service advisor told me they ran out of parts needed for the recall. Why didn't they check this before I came in? They offered me a free rental. Next day called up as instructed to find out if car ready. Service department hung up on me while trying to figure out what advisor had my car since my previous advisor was off the following day. After calling back after the phone disconnect, rep said she found the advisor handling my car but she was busy and would call me back in ten minutes. An hour or so later, I had to call back since no one called me back. Told me my car was being washed and was almost ready. Came down to pick up car. Talked to advisor and I asked her why they diagnosed more than what I originally ask for when I brought in the car. She said that's the way they perform diagnostics. One list the original advisor had given me listed 5 or 6 different issues with an estimate of over $3,000! They identified the Alternator as bad but when I tested it at home afterwards, it seemed to be charging my battery just fine. Also on the list was the AC Condenser Fan not working but when checking out out at home afterwards, the fan not working was the other fan (radiator cooling fan). After paying the advisor for the repair, waited forever for someone to drive my car sitting in the parking lot (had to go back inside to ask the advisor who as TS taking so long. One of the office staff had to come outside to ask the lot girl to retrieve my car. She finished up with another car and talked to someone before finally getting my car. What a negative experience at HFM! More