Honda of Fort Myers

Came in with an unexpected issue. Ed, the service manager was very helpful. He tried to explain what might have caused the problem. Everyone I interacted with was polite and profession Ed, the service manager was very helpful. He tried to explain what might have caused the problem. Everyone I interacted with was polite and professional. More

Purchase a new CR-V Friendly staff. No pressure to consume a deal. Open to questions and responded in a positive manner. Took time to allow further look at available vehi Friendly staff. No pressure to consume a deal. Open to questions and responded in a positive manner. Took time to allow further look at available vehicles. Receptionist seems overburdened with tasks of clearing check to close sale. More

Low pressure, patient Drew was patient, transparent, and low pressure. Willing to make a deal. Marcus is easy going and felt like a friend. Thank you for the support Drew was patient, transparent, and low pressure. Willing to make a deal. Marcus is easy going and felt like a friend. Thank you for the support More

Helpful and couteous! My husband went to Honda of Fort Myers to begin the search for my next car while I was a work. We never dreamed he’d find the perfect car in an hour! My husband went to Honda of Fort Myers to begin the search for my next car while I was a work. We never dreamed he’d find the perfect car in an hour! I attribute that to my husband knowing what I like and the attentive sales advisor, Codyi F. She listened to my desires and guided him to three vehicles. One of those three was the perfect match. More

to complete the service was a bit long. Staff pleasant to deal with, answered our questions with knowledge and courtesy. However we would have liked to leave and return when the service wa Staff pleasant to deal with, answered our questions with knowledge and courtesy. However we would have liked to leave and return when the service was completed. Do you offer the shuttle service? We did not see the vehicle. More

Time is money, and cash doesn't matter. My car buying experience started 2-3 weeks prior to my actually purchase. I am a member of AAA and did a AAA request for a no-haggle price on a brand My car buying experience started 2-3 weeks prior to my actually purchase. I am a member of AAA and did a AAA request for a no-haggle price on a brand new 2019 CR-V LX. I used this process the last time I purchased a vehicle from Honda of Fort Myers, and by the way this is the 3rd vehicle I have purchased from this dealership. 2007 CRV, 2014 Odyssey, 2019 CRV. My AAA request was sent to 3 dealers. My salesperson, Drew, was the first one to respond with a price. I replied asking for the best price, cash, no financing and no trade. He responded with a pretty decent deal. I had picked the trim model and color and what extras I wanted on the vehicle. We chatted back and forth for a few weeks. He knew in writing EXACTLY what we wanted to buy--model, color, trim, add-ons, etc. In the end, he quoted the best price out of all the other dealers. Admittedly, I never gave the others a chance to match or beat the offer because Drew was the most responsive to my emails. When all of the particulars had been specified and priced out, we set an appointment for that Saturday, at 10am, to complete the purchase. Again, the third vehicle we have purchased from this dealership. Marketing and Sales Strategy 101 - The bait and switch When we arrived at the dealership Drew came out and immediately put us in a gulf cart to "pick out a color", my husband and I looked at each other confused...is this a joke? We had already picked everything we wanted. After such lengthy discussion of vehicle specifics and a scheduled appointment, I expected the car to be up front and waiting for me, cleaned and ready to drive away. We had a timeline and a plan for our personal situation that required a vehicle before Monday, so, we went along with it. We were driven around the lot to look for the car we specified. That was when we were asked if we were interested in a used car or another model. after a complete tour of the lot, we learned the vehicle we requested was not in the current inventory. After all the preparations, negotiations, and planning, we were faced with a very different purchasing situation. This is where we should have walked away, but our need for a vehicle by Monday was still a reality. We let him tell us about the next model up from the EX. We agreed to let him work up a quote for the EX. After some time Drew came back with a price. He asked us what we had planned for tags. We explained that we had a tag on the vehicle we drove in (2007 CRV) that day that we wanted to transfer to the new vehicle because this vehicle was to be for my husband and he has a personalized military tag. We also explained that we had an old tag account at the DMV that we would like to re-activate and put on the old vehicle. Initially, Drew thought we should move the military plate and just drive the old vehicle home with NO TAG. We were not comfortable with that. He then suggested we use a dealer tag to get home but after further discussion he stated if we can take care of this tag situation, do we have a deal, to which we agreed. So, at this point, we have a vehicle identified, saw it, touched it, chose it--keep this in mind as you read. Next we had to wait for the "finance guy" so we were placed in the lounge to wait. When he was available we were then escorted to the financial person, I don't recall the young man's name, but he was very friendly and helpful, but when we got to the signing of the tag transfer, I stopped and asked for clarification that what we had asked for in the tag situation was in fact what we were signing for. Thank God I did because it was all screwed up. He was under the impression we were re-issuing the current tag on the old vehicle and that we'd have to have the plate number changed because it was too old. We were immediately confused because it's a custom plate that we pay extra money to have, why in the world would we want a new plate with a different number on it. So I began to explain once again how we wanted to do the tags, and he said, we can't do what you want. We can only transfer the tag you have to the new vehicle and give you a dealer plate to get the old one home. At this point we were very disappointed. In hind-sight we should have asked for a manager, but we pressed on. At the extended warranty add-on we negotiated $200 off in an attempt to help make up for some of this mess, which certainly wasn't near enough for this hassle that would continue another 3 hours. We took care of the payment. We wrote a personal check for the full amount. We were then told ok now we have to detail the vehicle for you....really? Why wasn't this done in the last hour and half or so we'd already been there?? So we were told it won't be long, just about 30-40 minutes and that we should go grab some lunch or something to kill time. So we went down the road to a store to buy some time. We were gone approximately 40 minutes then returned to the dealership assuming they would be done any minute. When we arrived Drew told us, it's almost done, just another 20 minutes or so because there was a recall they had to fix, and they just needed to finish detailing it. We went to sit in the lounge to wait. Or I should say stand since there wasn't really a place to sit as their were so many people waiting for the service department. So we stood, and we stood, watched almost all of Bohemian Rhapsody (2h 13 m). It seemed to be taking an exorbitant amount of time to detail and gas the vehicle. Every once in a while Drew would walk by and say, not much longer... At one point he said, ok now it's just getting gassed up....another 30-40 minutes to "gas it up" came and went before we finally were told it was ready. Drew was kind enough to show us the features, synch the phone, etc. and finally we were able to drive away, FOUR HOURS after arriving, to pay cash for a brand new vehicle, and not the vehicle we even initially wanted. Again, I mention that this is the THIRD vehicle I have purchased from this location. They greeted us with, "Welcome back," then it was like we had never spoked a word in the last three weeks. I have never had what I would call a "good" experience at this dealership, but they continue to have the best prices. One way, or another, you do get what you pay for. We work very hard to save and budget for a vehicle. The payment of the vehicle is only part of the overall buying experience. In retrospect, if it were not for our own time constraints on the purchase I would have walked away and not purchased a vehicle that day. This time will certainly be my last vehicle there. More

Could be better The diagnosis that they say was wrong. There is no way the gas cover not closing proper can cause the electric brake light and engine check light to c The diagnosis that they say was wrong. There is no way the gas cover not closing proper can cause the electric brake light and engine check light to come on. When my gas tank is not proper tighten there’s a light that pop up on my dash board to let me know. There was no such light. I check my manual and I google it before calling the Honda dealer. More

As usual, dealing with financing took too long. Your guy, Emilio Martinez was very professional and always ready to walk the extra mile in order to fulfill our requirements but then there comes fina Your guy, Emilio Martinez was very professional and always ready to walk the extra mile in order to fulfill our requirements but then there comes financing and we had to wait too much. Everybody from your staff who was involved in our business was extremely polite. More

Great service Good service by my clerk. She was friendly and helpful in explaining the issues with my vehicle. I was not impressed with the attire of some other tea Good service by my clerk. She was friendly and helpful in explaining the issues with my vehicle. I was not impressed with the attire of some other team members in different departments (short dresses and skirts, seemed extremely showy and unprofessional). More

Battery replace Danielle did such a great, incredible, fantastic job in coordinating her department in having my CRV service in record time and making possible for Danielle did such a great, incredible, fantastic job in coordinating her department in having my CRV service in record time and making possible for me to get back to work on time. She took a personal interest at the task that impressed me greatly. Once again thanks Danielle. More