Honda of Fort Myers - Service Center

The 3rd bad experience at this location.😡 I bought my car at this location and I expected excellent service. But the attendants are nice not necessarily your mechanics. They work as a team and I bought my car at this location and I expected excellent service. But the attendants are nice not necessarily your mechanics. They work as a team and should have each other's backs. So the only ones loosing are the costomers. We have to trust that they really do service our vehicle and that they don't fool around putting our families lives at risk, by not doing their job and replacing parts that really need to be replaced, and taking our money and just dusting off the vehicle and saying it's fixed have a nice day. This'll be the third time I have been told something was changed and it wasn't. I trusted I drive it home and everything is still the same. Not nice to wait for hours, drive the distance, then have to go back again for the same problem. What is even worse is having to pay someone else to check the mechanic's work and find out that the item you handled the previous day is still in the same place where a new part should have been replaced. More

Needs Met Car was checked for starting issue. Everything checked out fine. So no work was required. Wippers needed replacing and that was taken care of in a Car was checked for starting issue. Everything checked out fine. So no work was required. Wippers needed replacing and that was taken care of in a timely manner. More

Seat Belt Warranty I own a 1991 Honda Accord LX and it contains seatbelt that automatically raise. The drivers side seatbelt began to malfunction and wouldn’t work anymo I own a 1991 Honda Accord LX and it contains seatbelt that automatically raise. The drivers side seatbelt began to malfunction and wouldn’t work anymore. I went to this service center as research revealed that Honda has a lifetime warranty on seatbelts from several models. Andrew Jenkins, the service advisor that helped me out got right on the job and took it in under warranty without any issues. Even though they were dealing wth old parts, they were ordered in quickly and the problem was repaired in only a few days. The entire issue was completely covered and I encountered no issues with payment. There was some issue with communication as it was tough to receive a response from time to time through their texting service or via calling the line given to me. They claimed there were issues with the phones. There also seemed to be initial opposition to the warranty when I brought it in, but the service advisor completes asaquete research and took the car in. All in all there were some minor issues but the job got done as it should’ve with no major problems to report. They were friendly and the advisor seemed to be genuine with the help I received. More

Wonderful service and people From the time I arrived to the time I Ieft the employees were very attentive to us.Andrew Jenkins was informative of what was done and what needs futu From the time I arrived to the time I Ieft the employees were very attentive to us.Andrew Jenkins was informative of what was done and what needs future attention . His ability to answer questions and comlete the paperwork in profesioal manner was impressive. I will definitely return to this dealership. More

Honda Pilot I was very pleased with the service manager. She told me and showed me how and where the mechanic found a 4” cut on my tire as he inspected the tires I was very pleased with the service manager. She told me and showed me how and where the mechanic found a 4” cut on my tire as he inspected the tires for a rotation. Her genuine concern for my safety as well as those who may be traveling with me or whom I may unfortunately come into contact with if my tire should fail while traveling in Florida or on way home to Pennsylvania. I so appreciate your service departments thorough workmanship. Thank you! More

Excellent Prompt service. Danielle has great customer service skills. Quality work and they did not overcharge. I am very happy with the mechanical service as w Prompt service. Danielle has great customer service skills. Quality work and they did not overcharge. I am very happy with the mechanical service as well as the customer service. More

Changed my oil only to leak out half the oil in my car Got my oil changed on March 28th. I picked up my car and went home. Had to leave in the middle of the night due to an emergency call with my business Got my oil changed on March 28th. I picked up my car and went home. Had to leave in the middle of the night due to an emergency call with my business I got home at 1 in the morning only to discover my car has been leaking oil the entire time. Oil spilled all over my driveway and even left a path out of my driveway and down the road that I drove down the night before. Call first thing the next morning and spoke to my service consultant who informed me that she noticed a large oil spot where my car had been leaking. She stated she tried to call me but the phone number was not working. She also informed me that she texted me which I never received. I don't understand why their phone wouldn't work to call me when they called me earlier. And she's never should have stopped until she got a hold of me. Spoke to management after her they towed my car down to Honda and fix the problem it was a bad gasket. They towed my car back at no charge. They also promise to clean my driveway to get rid of all the oil stains from their mistake. I am not happy that this happened because this is my second incident with the service department. But I have to say Travis the manager is going above and beyond to make sure that the problem has been completely fixed. Still waiting to get information from Honda and who to send the estimates for pressure washing my entire driveway. Because of the manager's actions is why this is getting a two-star review. If it wasn't for him this would only be getting a one-star More

Excellent customer care Honda dealership provides wonderful and expert customer service. Dealing with Danielle during my recent visit was very professional and caring partic Honda dealership provides wonderful and expert customer service. Dealing with Danielle during my recent visit was very professional and caring particularly since I was under stress from recent back issues. Provided need repairs and provided transportation to and back from my home when vehicle was completed. More

Great I was satisfied with my experience overall. The staffs were friendly. My car was cared for in a timely manner with no complaints. Thank you. I was satisfied with my experience overall. The staffs were friendly. My car was cared for in a timely manner with no complaints. Thank you. More

In & out quickly Not only did I get my car serviced there in a timely manner. I also received a car wash !!! Yeah ... that’s right a car wash! Thank you! Not only did I get my car serviced there in a timely manner. I also received a car wash !!! Yeah ... that’s right a car wash! Thank you! More