Honda of Fort Myers - Service Center

Just needed a new battery I went to the Honda dealership to have a new battery installed. I didn't have an appointment and the dealership had just moved to a new location. I e I went to the Honda dealership to have a new battery installed. I didn't have an appointment and the dealership had just moved to a new location. I expected to be treated like I was an annoying hardship. However, I was treated with respect and compassion. From the person who greeted me to my service advisor everyone was friendly yet very professional. They replaced the battery, checked the car over completely, washed it and filled the gas tank. This was done even though the car is still under warranty and they weren't charging me anything. I was impressed and I don't impress easily. The more I work with this service department the better I like them. More

Wonderful I was very impressed by the courtesy. I had to have my car taken in do to a dead battery. Even though I had not purchased the vehicle from them they w I was very impressed by the courtesy. I had to have my car taken in do to a dead battery. Even though I had not purchased the vehicle from them they were very kind and helpful. As this was unexpected I had two grandchildren with me and they were as impressed as I was with the waiting area, the free popcorn and a movie theater. My issue was resolved quickly and we were on our way. What could have been a very stressful and trying experience was made pleasurable More

Great service The service agent was professional and knowledgeable. The waiting area was conducive to my doing some work while waiting. The work was done in a timel The service agent was professional and knowledgeable. The waiting area was conducive to my doing some work while waiting. The work was done in a timely manner. More

Checkup. Oil change Service associate was very friendly and listened carefully to me. Also showed me comfortable quarters and then honored my gift certificate happily an Service associate was very friendly and listened carefully to me. Also showed me comfortable quarters and then honored my gift certificate happily and showed me nail in my tire that was found. More

First Time At New Location I stopped in for some service on my Honda S 2000. Everything went fairly well, however, I thought the time to do the work took a little longer than I I stopped in for some service on my Honda S 2000. Everything went fairly well, however, I thought the time to do the work took a little longer than I anticipated. I do understand how these delays can happen, so I do not want to be too critical. More

Long wait for an oil change left with system update not done I went in for a scheduled oil change. Waited close to 2 hours. With the employee making the decision not to send my car to the car wash since I’ve bee I went in for a scheduled oil change. Waited close to 2 hours. With the employee making the decision not to send my car to the car wash since I’ve been waiting so long.. but I wish they would have checked with me first. After waiting almost 2 hours I’d at least like to leave with with a clean car! I also left with the orange light on my screen for a system update that was clearly needed. This was my first service here after leasing my odyssey in July. I am new to all these updates and it would have been nice to have it taken care of for me in my first service visit. All the employees were very friendly. More

Happy Chris helped me out the other day . He was very nice and polite . He answered all of my questions I had for him . He had me on my happy way . I would Chris helped me out the other day . He was very nice and polite . He answered all of my questions I had for him . He had me on my happy way . I would recommend this service to anyone . More

Unethical practices by the VEP Manager Callejo Soon after I left, I received a text from this man Callejo saying they learned something about my car and wanted me to contact them. I suspected it w Soon after I left, I received a text from this man Callejo saying they learned something about my car and wanted me to contact them. I suspected it was a ploy, and the next day I was right. He wanted to buy my car, which of course means that they have one to sell me. I cannot believe that this is an acceptable policy of corporate Honda. More

Efficient and attentive Every person I dealt with was attentive and efficient. I was kept informed about where they were regarding the work on my car. The new building is att Every person I dealt with was attentive and efficient. I was kept informed about where they were regarding the work on my car. The new building is attractive and inviting. A very pleasant experience all the way around. More

Pilot service Very high tech. Professional friendly nice waiting room Everyone was willing to help and advised me of what all needed and costs of repairs on my ve Very high tech. Professional friendly nice waiting room Everyone was willing to help and advised me of what all needed and costs of repairs on my vehicle More