Honda of Fort Myers - Service Center

Slow to return car after wash Van in for service but had to order a part so i will return next week for repair. Ordered part and i paid. Was to they were washing my van. Waited 5 m Van in for service but had to order a part so i will return next week for repair. Ordered part and i paid. Was to they were washing my van. Waited 5 minutes and walked back to wash are and it was washed. Waited 5 minutes and then flagged down a service employee who asked if everything was ok. I said no and told her I'm waiting for van to be brought up and nobody was getting it. She checked around and got the keys and brought it up front. Would have waited longer if i didn't flag down the employee More

Recall repair. We were 20 minutes early for our appt. We sat for 4 hours for an hour and a half job. Nobody talked to us until I flagged someone down. Zach, techn We were 20 minutes early for our appt. We sat for 4 hours for an hour and a half job. Nobody talked to us until I flagged someone down. Zach, technician, checked to see the problem. After that it took an hour and a half. Our vehicle had just been forgotten. He offered us free oil change and tire rotation. Called Travis Hines, manager, the next day. He said they would give us a free oil change. Asked about another problem. He said he would call back but never did. Completely unacceptable!! More

Awedome Brandom was very attentive and informative. All work was done in a timely manner. Loved the movie theater and popcorn - great customer service.and Brandom was very attentive and informative. All work was done in a timely manner. Loved the movie theater and popcorn - great customer service.and popcorn. More

Good service as always, length of time is terrible. My vehicle began to cut off and turning on again while backing up into a parking space and I had no idea why. I thought it was my battery acting up so My vehicle began to cut off and turning on again while backing up into a parking space and I had no idea why. I thought it was my battery acting up so after getting out of class, I called USAA and got myself towed to the Honda dealer. They did their diagnostic, found nothing major thankfully. Just routine maintenance that I'm due for. Good to know for my next visit.👍🏼 However, I was there for almost 2 and a half hours, maybe 3. The most I've ever waited was about 1 hour to 1 and a half. I understand that there are were a couple of others ahead of me. But I've never waited that long before. My guess is we are in season and their mechanics were doing all they could, but its still an issue. Please find a way to fix the length of time, i.e. more staff, if at all possible. I know you can only do so much, but I'm the hopeful type. More

Excellent Service My advisor was incredibly helpful and it went the extra mile to make my service appointment as convenient as possible also to be sure my car was safe My advisor was incredibly helpful and it went the extra mile to make my service appointment as convenient as possible also to be sure my car was safe for me to drive More

98 Prelude Andrew helped locate the parts for this older car. After 4 days I determined that it needed timing belt. 2 days later, the work was complete. Job w Andrew helped locate the parts for this older car. After 4 days I determined that it needed timing belt. 2 days later, the work was complete. Job well done. More

Service Efficient and professional process Brandon Doucette, service advisor, made me feel comfortable with the process since it was first time dealing with Efficient and professional process Brandon Doucette, service advisor, made me feel comfortable with the process since it was first time dealing with the dealership and the process More

Excellent service We were traveling out of state on our vacation when we experienced our engine trouble. Stressed out about what would happen, we made an appointment at We were traveling out of state on our vacation when we experienced our engine trouble. Stressed out about what would happen, we made an appointment at your dealership. Upon arrival we were greeted by Logan and Danielle and immediately had our minds set at ease. From start to finish we were kept apprised of the repair work and were notified immediately upon completion even though we live out of state. The service and professionalism we received at your dealership from Logan and Danielle was incredible, We travel to fort Myers regularly and will be sure to service our vehicle with you. Thank you for making our experience so great and for setting our minds at ease so that we could enjoy the rest of our vacation. More

Car broke down Had to have my car towed to dealership already knew what the problem was Andrew diagnosed it to confirm gave me some options and had it fixed in a rea Had to have my car towed to dealership already knew what the problem was Andrew diagnosed it to confirm gave me some options and had it fixed in a reasonable amount of time as promised. More

Great Customer Service Came in for a recall service and received excellent friendly fast service. The movie theater waiting area was great! Zachary made sure we got in and o Came in for a recall service and received excellent friendly fast service. The movie theater waiting area was great! Zachary made sure we got in and out as fast as possible. More