Honda of Fort Myers - Service Center

Long wait I called to make an appointment for an oil change and was told 1:30. I waited over 3 hours for a simple oil change! Then when they brought my car out, I called to make an appointment for an oil change and was told 1:30. I waited over 3 hours for a simple oil change! Then when they brought my car out, they told me there was something was wrong with the car wash so they couldn’t wash it. However, Ed Burns said they could wash it by hand do I decided to wait. In the meantime Ed figured out that it was just the reset button and they were able to wash it in the car wash after all. In general, Ed was great, and the new facilities are beautiful. they just need to manage the schedule better so you don’t have to wait so long. More

Quality of service Received very good service. Appointment on time, fast service and friendly attention from Danielle and Tyler. Will come back for my repairs any time i Received very good service. Appointment on time, fast service and friendly attention from Danielle and Tyler. Will come back for my repairs any time in future More

Very state of the art!!! I came in for an oil change and a car wash. So of course I drove through the machine and by the time I stopped to talk to the person, another came out I came in for an oil change and a car wash. So of course I drove through the machine and by the time I stopped to talk to the person, another came out and handed him a sheet of paper. The machine was a very simple, easy way to check out my alignment and the thickness of tread left. !!!!! WOW now that's great use to help customers ability to maintain their car. I have used Fort Myers Honda Ford years, and now with the new location, THEY ARE EVEN BETTER! Everything was so fast and even the Wi-fi was fast with the password placed so anyone can see it. I would highly recommend them.😎🌴😎🌴 More

A13 service Very good reception, prompt and courteous check in with agent. She kept me informed and researched service history per my questions. Completed servi Very good reception, prompt and courteous check in with agent. She kept me informed and researched service history per my questions. Completed service in less time than estimated. Very good outcome More

Sales to service was 10 stars. Friendly greeting upon our arrival. 5 minute wait before we were checked in and escorted to waiting area. Fresh coffee and happy customers inside the Friendly greeting upon our arrival. 5 minute wait before we were checked in and escorted to waiting area. Fresh coffee and happy customers inside the waiting area. Beautiful new facility. Service Manager Corina Ard gave us periodic updates. The oil change and tire rotation were done as promised by the sales team when we purchased the vehicle. Will be a pleasure to return for any needed services. More

Excellent though expensive I had extensive maintenance services at 93000 miles. Services seem to be excellent. Service writer was pleasant and helpful. Costs seem high, though I I had extensive maintenance services at 93000 miles. Services seem to be excellent. Service writer was pleasant and helpful. Costs seem high, though I have not directly compared these costs at other local garages. Decided to replace tires at dealer, after 92000 on original, though had perhaps another 10000 miles remaining. Was surprised to find that another model of tire was substituted for the model requested. I was never informed of this by the service writer, either before or after. I chose not to raise objection, as the substituted model may be superior to the requested one. However, I believe I should have been informed. Otherwise, I was happy with my service experience. More

Service time took longer than expected. I planned on 1.5 hrs Service time was longer than expected but the place was comfortable to sit in while waiting. I liked how I could see the car being worked on from insi Service time was longer than expected but the place was comfortable to sit in while waiting. I liked how I could see the car being worked on from inside. Also, once the service waiting room area is finished it will be phenomenal. They plan to operate a mini cafe so you can get food etc. That’s what my service guy told me. More

air bag replacements I was very impressed with Honda’s customer service, coming to my home and arraigned a time the next day to install new airbags it was vey convenient I was very impressed with Honda’s customer service, coming to my home and arraigned a time the next day to install new airbags it was vey convenient More

Very pleasant. My advisor seems very knowledgeable I was in on the first day and it SEEMED everything was running very smooth. Waiting area was very pleasant. I made a suggestion about the chairs w I was in on the first day and it SEEMED everything was running very smooth. Waiting area was very pleasant. I made a suggestion about the chairs with wheels. More

Very professional staff and service was prompt and efficient When I first called the service department I was told to have the vehicle towed in and gave me the number for that service. Then the service advisor When I first called the service department I was told to have the vehicle towed in and gave me the number for that service. Then the service advisor called and gave me the information and had everything under control which took away any stress that I might have in this situation. The service advisor kept me up to date on the progress. He was very helpful and professional. More