Honda of Fort Myers - Service Center

Service department Friendly staff suggest what is needed for optimum maintenance, staff checks back with progress of repairs. Comfortable waiting areas, clean restrooms, Friendly staff suggest what is needed for optimum maintenance, staff checks back with progress of repairs. Comfortable waiting areas, clean restrooms, coffee available. Appreciate the car wash. More

Service experience Remember that the waiting area had complementary beverages in the past. Since the dealership is moving this weekend, perhaps the new place will conti Remember that the waiting area had complementary beverages in the past. Since the dealership is moving this weekend, perhaps the new place will continue that tradition. More

Battery I went to change my battery, but the service staff double checked the battery to make sure it should be changed. Turns out it did not, so they ended u I went to change my battery, but the service staff double checked the battery to make sure it should be changed. Turns out it did not, so they ended up saving me time and money. More

Very good experience I pulled up to the service door and was greeted by Chris. He helped me with my warranty questions and kept me informed with the service dept. I pulled up to the service door and was greeted by Chris. He helped me with my warranty questions and kept me informed with the service dept. More

Dismissive It seems internal communication from the people that answer the phone to service adviser to tech a lot of information isn’t passed on. Therefore servi It seems internal communication from the people that answer the phone to service adviser to tech a lot of information isn’t passed on. Therefore service that should have taken less than a day took three days. Not because of having to order parts, it was all poor internal communication and the blame shifting/ excuses that was interspersed through the process. Not even the service manager bothered to call me back. Yes, the vehicle was repaired in the end. It was the experience that was beyond. Not what was expected from a dealership. It is difficult to score due to moments of decency. Nobody was flat out rude. I will also add not one person acknowledged when we walked in. We walked by all the service advisers, none had customers in front of them. Many were talking among themselves. It’s that lack of customer service that really sets me off. More

So helpful! I purchased a certified preowned Honda accord at the Fort Myers dealership last month and I took it back for some minor repair. Not only did they fix I purchased a certified preowned Honda accord at the Fort Myers dealership last month and I took it back for some minor repair. Not only did they fix it, they did it for free! More

Honda Ft. Myers service Excellent service and great staff!! I have an older Honda Pilot, and I love my car, I did not expect the wonderful treatment I got from the service de Excellent service and great staff!! I have an older Honda Pilot, and I love my car, I did not expect the wonderful treatment I got from the service department. More

Quick and professional service. Oil change. Quick and professional service from Tyler Rivera. .Taken at appointment time. Wait for work completion was very short. Waiting , movie a Oil change. Quick and professional service from Tyler Rivera. .Taken at appointment time. Wait for work completion was very short. Waiting , movie area extremely comfortable. More

Great Customer Service! What a wonderful experience receiving my service at Honda. John Malloy was absolutely incredible!! His customer service skills were superior and very What a wonderful experience receiving my service at Honda. John Malloy was absolutely incredible!! His customer service skills were superior and very appreciated. I was able to drop my car off and take a complimentary Lyft to work and have a Lyft return me back to Honda after work. This made for an effortless & convinent experience. I was very satisfied with my service appointment at Honda this week! More

Maintenance appointment I was well taken care of. Good experience and will bring my Accord back again. My apologies, I cannot remember the young lady’s name that took care of I was well taken care of. Good experience and will bring my Accord back again. My apologies, I cannot remember the young lady’s name that took care of me More