Honda of Fort Myers - Service Center
Fort Myers, FL
2,265 Reviews of Honda of Fort Myers - Service Center
relaxation during the day I was immediately received by an informed delegate as I pulled up for service. My designated service person arrived within about 3 minutes. She wisk I was immediately received by an informed delegate as I pulled up for service. My designated service person arrived within about 3 minutes. She wisked me off to her desk area where we discussed my cars needs with her and services that were due for my vehicle. She escorted us to the movie area and showed us the available snacks and drink offerings. We had a bit longer wait than usual as the technician found a nail in my tire which had not yet registered in the dashboard warning system. I was so HAPPY that the problem was found and solved rather than have it happen out on the road somewhere. Thankfully, Sandra Lanning More
Always Disappointing Each time I come to this dealer, I wait for 10mins before anyone greets me even though I see at least 3 people walking around or smoking. I made an ap Each time I come to this dealer, I wait for 10mins before anyone greets me even though I see at least 3 people walking around or smoking. I made an appt this time so I wouldn't sit in the lot for 10mins to be greeted and same old thing. The appt was to take 45mins but took 1.5hrs and the agent tried to sneak in charges for the oil change. He said "oil change and tire rotation today" and when I asked if the "tire rotation was included" he said no it was extra, I bet he gets a lot of extra sales-sliding that in there. Then when I checked out I paid extra for "parts" = oil? which makes no sense because my last oil change there I didn't pay for that extra charge? THE WORST Honda Dealership I've EVER been too with the LAZIEST, SLOPPIEST, IGNORANT employees I've ever met. I've been to dealerships in Texas, California (North and South) and Arizona and this is the bottom. My first oil change here they didn't even reset my oil life gauge, I had to do it myself. The older gal that finally greeted me, she was sweet and nice, but the sales guy just talked down to her and made jokes at her expense. Previously, I ordered a part and one of the service sales reps told me that the part I already ordered DID NOT EXIST and that the parts guy was an idiot. Turns out the parts guy new his stuff and order exactly what I needed. The guys in the parts department are helpful, knowledgable and great! I'm happy I'm moving soon and will never have to go here again! Actually, I would go to Walmart next time for an oil change before coming back here again. More
Complete Care Love the staff at Honda! The service and quality are outstanding! Danielle is always a pleasure to work with, friendly and conscience, and takes good Love the staff at Honda! The service and quality are outstanding! Danielle is always a pleasure to work with, friendly and conscience, and takes good care of my needs. More
Fluid change. Service completed within expected timetable. Took a bit before advisor came out. Found it interesting to see advisors on PCs with no customers befor Service completed within expected timetable. Took a bit before advisor came out. Found it interesting to see advisors on PCs with no customers before them. Should be more attentive to customer drive ups. More
Air Bags I have a 4 not 5 because if there was any other issues w the car it or they weren’t mentioned . Hope this helps I have a 4 not 5 because if there was any other issues w the car it or they weren’t mentioned . Hope this helps More
Dead battery Thanks to Travis my problem with the battery and misunderstanding of extended warranty and towing was resolved. Really appreciated your quick response Thanks to Travis my problem with the battery and misunderstanding of extended warranty and towing was resolved. Really appreciated your quick response. I would recommend the service dept. More
The best customer service ever! Corina Ard, my service consultant, was excellent! Friendly, knowledgeable & professional! Her communication skills are excellent, as she explained s Corina Ard, my service consultant, was excellent! Friendly, knowledgeable & professional! Her communication skills are excellent, as she explained services needed in detail and told me when my next services should take place to keep my car in tip top shape! She Was the best service advisor I’ve ever had. Thanks Corina! More
Service Mom’s Honda Accord Dealt with problem over the phone and felt I was getting an honest assessment of work needed. Thank you very much. Appreciated the help. However Don Dealt with problem over the phone and felt I was getting an honest assessment of work needed. Thank you very much. Appreciated the help. However Don’t like being been forced for additional text. Won’t do survey next time. More
Great service Every thing was done to my satisfaction. I was a tow in and had no appointment scheduled. My car was repaired and ready in about an hour Every thing was done to my satisfaction. I was a tow in and had no appointment scheduled. My car was repaired and ready in about an hour More
Good and fast. Dealership wa The service was good and done quickly. The dealership was clean a d presentable. The waiting area was comfortable. I have o complaints. I will use The service was good and done quickly. The dealership was clean a d presentable. The waiting area was comfortable. I have o complaints. I will use the service department again. More