Honda of Fort Myers - Service Center

Was there for a recalled product. Was handled fast and effic Your service rep was very helpful and the whole experience was excellent. I would recommend this dealership to everyone. Very pleased and would retur Your service rep was very helpful and the whole experience was excellent. I would recommend this dealership to everyone. Very pleased and would return for service. More

Service is great! This is my second lease with honda, and their service department is always great! Always helpful and friendly. Never regret taking my car to them! This is my second lease with honda, and their service department is always great! Always helpful and friendly. Never regret taking my car to them! More

Make sure you check everything before you leave the property Service was in Destin Fla...oil chang a nd service...got back to Ohio and had a puddle of oil on garage floor...took it to local Honda dealer and they Service was in Destin Fla...oil chang a nd service...got back to Ohio and had a puddle of oil on garage floor...took it to local Honda dealer and they asked who changed my oil...Destin, Fla...dealer did not tighten oil plug after change...could have been a disaster....Just came FROM Ft Myers, Fla dealer..had eng light on...fuel system overflow filter no good...full change...went to pick it up and got in and started the vehicle...eng light still on...took it back..found a couple not set...where is the check list...they never checked to see if eng light was off...no one seems to care about a final quality check ....?????????? More

Poor customer service Recently I brought my car in to have an oil change done. Due to my busy schedule, I booked an appointment a week in advance. When I arrived at the s Recently I brought my car in to have an oil change done. Due to my busy schedule, I booked an appointment a week in advance. When I arrived at the service center I was overlooked by two service advisors. I even tried to call to both of them but they took the people behind me instead. Twenty minutes later, I was finally approached by somebody he told me it would be an hour and a half this was contrary to what I was told on the phone That it will be an hour or less. When I informed him of this he said it always takes longer than an hour. He went on further to say that they were very busy due to walk-ins which they take even before scheduled appointments. When I expressed my dissatisfaction over the long wait he told me to just relax and go have a seat in the lounge! I have a been a manager in customer service for twenty years. If these were my employees I would require mandatory retraining in customer service. In short, I would not recommend your services to anyone. This is a very disappointing situation as I purchased my car from this dealer and wanted to support this local business. More

Recalled airbag From the very beginning when I called to make the appointment, staff was courteous and appointment was timely. Service was timely also, however, it wo From the very beginning when I called to make the appointment, staff was courteous and appointment was timely. Service was timely also, however, it would've been nice to have the complimentary full service check done at the same time, but it was too busy. Thank you More

Quick service Car was towed in about 1:30. I was notified by Ed that it had arrived. Finished by 5:30. Picked up the car on Saturday morning Ed had everything re Car was towed in about 1:30. I was notified by Ed that it had arrived. Finished by 5:30. Picked up the car on Saturday morning Ed had everything ready More

Excellent service! Ed Brooks was very helpful and let me know what was wrong with my vehicle step by step. We will continue to book appointments with Ed as our advisor. Ed Brooks was very helpful and let me know what was wrong with my vehicle step by step. We will continue to book appointments with Ed as our advisor. More

Maintenance I always bring my van to Honda for service they do an awesome job. Never feel pressured to add more than I went in for. I will always bring it there f I always bring my van to Honda for service they do an awesome job. Never feel pressured to add more than I went in for. I will always bring it there for service. More

Ed, did a great job as did all the staff! Thanks, great job! Everything he took great care of my 2004 Honda Element. The car wash at the end was a very nice surprise. Ed was wonderful! Thanks Thanks, great job! Everything he took great care of my 2004 Honda Element. The car wash at the end was a very nice surprise. Ed was wonderful! Thanks again. More

Excellent customer service Would recommend danielle for any service needs. She was curteous, friendly, and was very helpful with my service needs. She went above and beyond. I Would recommend danielle for any service needs. She was curteous, friendly, and was very helpful with my service needs. She went above and beyond. I look forward to seeing her again More