Honda of Fort Worth

Almost perfect I went in for a used car. I visited 2 other dealerships before Honda of Fort Worth and received xxxx poor service. When I parked my truck at the used I went in for a used car. I visited 2 other dealerships before Honda of Fort Worth and received xxxx poor service. When I parked my truck at the used lot, salesman Randy Lanier was outside ready to greet me and spoke to me like I was important. He is very helpful and listened to my needs. He matched me perfect to a vehicle. I test drove 1 truck and then the decisions was made. Randy is an awesome guy! The whole team on the used lot seem more like a family. The way they talk to each other and help each other out is amazing! When I went to the finance department it was a different story. I was told I was getting 1 APR then I was told I was getting another APR that was double the first! That is ridiculous! I had to go through my personal bank since the finance guy "couldn't do anything about it". Then as we were going through the warranty packages he put on the contract things I didn't want and did not make himself clear about what he was charging me. During the print out of the paperwork it seemed like he had no clue what he was doing since he used his shredder multiple times and me having to sign the same paperwork multiple times. Then my bank saw some "issues" with the contract so I had to go back to the dealership the next day to sign ANOTHER contract. Finally my bank is taking care of everything now. More

Great Expereince with my new car purchase and Service I have been to a several dealerships in my lifetime and I will say my experience Honda of Fort Worth has resulted in a dedicated customer and referenc I have been to a several dealerships in my lifetime and I will say my experience Honda of Fort Worth has resulted in a dedicated customer and reference for life. My car purchase with Billy was above and beyond my expectations. A true professional that I can honestly say felt like working with family. The whole process from start to finish was so smooth and as I'm driving away in my new car I realized pretty quick that the whole time i never felt pushed, rushed, and knew with confidence that I got a great deal. Billy took the time to listen to my needs and bring to life exactly what I needed at the right price. He along with my finance person broke down details, options, and programs perfectly and easy to understand to make an educated decision with all avenues. A real personal experience as if it was tailored to me specifically and not just another customer. Kudos When it comes to Service, again 5 stars. Manny made a great impression from the start and again like billy takes the time to listen to my needs and or concerns when it comes to service. Not that Hondas really need service very often but its nice to have one point of contact and not a different person every time. Again back to the like family analogy, what better experience to have. All in all the dealership is a museum of comfort whether you are buying a car or having service. You won't be disappointed I'm sure of that, especially if you get a chance to work with Billy and or Manny. Thank you Both! More

Great customer service! This cancer patient and his wife were flabbergasted by the customer service provided by Randy Lanier and Scott Carmack. Try them out and be prepared This cancer patient and his wife were flabbergasted by the customer service provided by Randy Lanier and Scott Carmack. Try them out and be prepared for a fantastic experience! Tom and Gracie. More

A really good Saturday Went in to the dealership to meet with Billy with high expectations and a little budget. Billy took the time to really listen to my wants and needs a Went in to the dealership to meet with Billy with high expectations and a little budget. Billy took the time to really listen to my wants and needs and went to bat for me to get me my new CRV at the best price possible. Best and easiest car buying experience ever... Billy made my Saturday great! More

Honda Frank was so good to me and my boyfriend!! Helped us get what we wanted (2016 Honda Accord)!!! :) Really recommend going to him for a new car! The bes Frank was so good to me and my boyfriend!! Helped us get what we wanted (2016 Honda Accord)!!! :) Really recommend going to him for a new car! The best hands down!! More

Great experience! For my first car shopping experience it was a good one, he knew what we wanted & he gave it to us. He was patient & kind, I wouldn't have gone anywher For my first car shopping experience it was a good one, he knew what we wanted & he gave it to us. He was patient & kind, I wouldn't have gone anywhere else! More

Outstanding salesman in Billy Pieratt! I have purchased at least 6 cars now through Billy Pieratt and he has done me better each time. Takes time to listen, evaluate, and does the best opti I have purchased at least 6 cars now through Billy Pieratt and he has done me better each time. Takes time to listen, evaluate, and does the best option for me instead of trying to squeeze more out of me. A five STAR dealership due to him! Derrell Chastain More

Great experience in buying my new car Billy Pieratt was our salesman. He was very professional, friendly and easy to work with. The whole car buying experience was very easy and enjoyabl Billy Pieratt was our salesman. He was very professional, friendly and easy to work with. The whole car buying experience was very easy and enjoyable, thanks to Billy. I love my new 2016 CRV. Billy didn't try to push us to buy a more expensive car, he understood what we wanted and that is what he found for us. I would recommend Billy to anyone who was looking to buy a new car. More

Tony Beasley has Excellent Customer Service I just want to thank Tony Beasley for being so patient with me! Sorry for being so picky! If you're looking for a good deal with no pushy sales pe I just want to thank Tony Beasley for being so patient with me! Sorry for being so picky! If you're looking for a good deal with no pushy sales people that are honest, and at the same time very knowdgeable about the vehicles they sell, then ask for Tony Beasley (he is the internet sales manager). Tony Beasley is awesome, I really had a positive experience dealing with him. I wanted to express my complete customer satisfaction in purchasing my new car. Even after changing my mind several times about the car I wanted to buy, he was still very patient and tried his best to meet my needs. I ended up buying the Accord CVT Sport and I have enjoyed it so much. Thank you again Tony Beasley Laura More