Honda of Fort Worth

Sheri Ballard is a rock star! This was my first car-buying experience at Frank Kent Honda, after being referred by a friend of mine who has purchased two vehicles from Frank Kent Honda working with car-buying experience at Frank Kent Honda, after being referred by a friend of mine who has purchased two vehicles from Frank Kent Honda working with Sheri for both purchases. This was by far the best car-buying experience I've ever had!! I actually ended up going with a lease this time around. Sheri was incredibly patient with me as I was a bit indecisive. I needed to be sure that this was the right way to go for me. Sheri was very understanding and kind; she listened actively to my needs and didn't try to throw something on me that I didn't want; and she didn't pressure me at all, unlike two of the previous experiences I had at other dealerships for my first two cars. I truly feel like overall I got a good deal here. I will definitely refer everyone I know to Sheri. I hope she sticks around awhile, at least for the next 3 years, because my next purchase will be through her also. I rated this experience all 5s first because of Sheri's outstanding customer service, friendliness, and patience. Also, overall, the other folks at Frank Kent seemed super nice. Kenny was also refreshing to work with. I don't usually write reviews. It takes incredible customer service to impress me enough to write a review. I was thoroughly impressed with Sheri, honestly. She is definitely a gem in the car business, one of a kind. More

Sheri made shopping for our daughters first car a wonderful experience. She is so personable, knowledgeable, and EXTREMELY patient. We had a very good experience and highly recommend Sheri, she's t wonderful experience. She is so personable, knowledgeable, and EXTREMELY patient. We had a very good experience and highly recommend Sheri, she's top notch, no pressure, yet helpful and very good at her job!! Awesome experience! ! More

Love my truck and l love everyone that helped me get into it. Thank you guys for all your help and putting me in the perfect vehicle! it. Thank you guys for all your help and putting me in the perfect vehicle! More

Randy was very Professional. It was nice not to have anyone pushy. Randy listened and worked on the price. It was still a little high. However, Randy did get a little off. anyone pushy. Randy listened and worked on the price. It was still a little high. However, Randy did get a little off. More

Randy Boyd was terrific as our salesperson. Friendly, polite and GREAT with followup. The only minor item is that the car was making a noise on the test ride when steering. It was being sold as a Honda polite and GREAT with followup. The only minor item is that the car was making a noise on the test ride when steering. It was being sold as a Honda Pre-Owned Certified. I would thought that their mechanics would have caught this as it was quite noticiable. Having said that my sales person immediately said that it would be repaired as soon as we would like it. We brought it back the next day (as we did go ahead and by the car)and they put in a new front strut which was causing the noise. Randy made good on the repair and we had it back same day and he kept us updated all along. Had a pleasant signing experience with Travis as well. We are very satisfied with the whole process. Will be back again! More

We worked with Sheri. She was wonderful! The whole experience was pleasant and nothing like what you usually dread about car buying. Brad and Krysta P experience was pleasant and nothing like what you usually dread about car buying. Brad and Krysta P More

This was really a great buying experience. I bought a car from Sherri about 3 years ago, which by itself was a great buying experience. However, this time around Sherri exceeded herself in the great custome from Sherri about 3 years ago, which by itself was a great buying experience. However, this time around Sherri exceeded herself in the great customer service she provided. I was helping my niece buy her first car here in TX. She was blown away by how Sherri and Frank Kent Honda were able to work all the details with us over the phone. In addition to that, I was really very pressed on time and Sherri promised that once in the dealer she would do her best for us to be out of there with a new car in less than an hour. She delivered. We were able to complete everything in 43 minutes. Even if I try to find something about the transaction I can negatively critique, so as to provide a measure of balance to this review, I come out empty! Frank Kent Honda, and particularly Sherri and the Finance Department, were outstanding. I'll definitely recommend Sherri to anyone planning to buy a new car. Thank you! More

This is the second Honda Pilot we've bought from Sheri at Frank Kent Honda in 13 months. She made buying a Honda so easy for us. She offered the best price over all of the other dealers the first time. We Frank Kent Honda in 13 months. She made buying a Honda so easy for us. She offered the best price over all of the other dealers the first time. We will continue to use her for all of our new car needs. More

I just wanted to make a comment about your sales person Sheri Ballard. She was very friendly and personable. I really appreciate her effort and not pushing us into making a decision. Sherri listened to our Sheri Ballard. She was very friendly and personable. I really appreciate her effort and not pushing us into making a decision. Sherri listened to our concerns and what we could and could not afford. She didn't try and sale us something that we did not want. I appreciate sales personnel as Sherri is because it makes the process of buying a car very simple and enjoyable. I will refer anyone I know that is buying to go to Frank Kent and to find Sherri. Thanks again and I really like my car!!! Thanks Brandie Morales More

My wife and I were very pleased with our purchase as well as the service provided by Frank Kent Honda in general and Sheri Ballard in particular. She contacted us on Friday and she was waiting on our arriva as the service provided by Frank Kent Honda in general and Sheri Ballard in particular. She contacted us on Friday and she was waiting on our arrival that Saturday and worked very well with us on the vehicle we purchased. I will highly recommend Frank Kent to anyone who wants to make an auto purchase! More