Honda of Fort Worth

I received a promotion regarding buy-back of Honda Insight. I went to the dealership with the assumption that it would not be as it stated. But, I was interested in trading for a pickup needed for h Insight. I went to the dealership with the assumption that it would not be as it stated. But, I was interested in trading for a pickup needed for hauling and working. The Insight was a great car and got great mileage. But, hauling was not a feature offered. So, going in with a negative attitude but a need, Michael worked with me in a variety of ways to pull out what my goal and need really was. And, he REALLY had to pull info from me because I wasn't totally clear how to get to my bottom line. Once Michael understood what I needed, he quickly took charge and made it all happen. I didn't have to ask for the car fax, he volunteered the info. He had the pickup cleaned and gassed up at pick up. He was extremely patient and appeared to be a strong advocate for me. There were times during the discussion where I just thought of going home, not because of the negotiations but because I wasn't clear on what I needed or could do. Michael didn't give up but patiently kept pulling information out until it became clear to me as to what I needed to do. I really thank him for that. He wasn't over zealous like most salepersons are, but sought to help me clarify in my mind as to what I wanted. We do miss the Insight and the gas mileage it got, but we are very satisfied with the pickup and it fits our needs well, that is of course except when hitting the gas pumps. Thanks, Michael, for all you did and thanks to the rest of the staff for after the deal was struck. By the way, I wanted to confirm Michael's last name for this review but could not find it on any of the paperwork. The salesman's name on the one document was not Michael's but the financial person. Perhaps the name could be somewhere on at least one of the forms (printed, not a signature). More

I am really enjoying the car that I purchased from Frank Kent Honda. I had a mechanic/body shop owner look the car over after driving it home and he offered me his congratulations. Not only did I drive away Kent Honda. I had a mechanic/body shop owner look the car over after driving it home and he offered me his congratulations. Not only did I drive away a very good preowned car, but the time I spent at the dealership was actually pleasant! The salesman, Randy Boyd was very straightforward, as was the finance officer - no gimmicks or pressure. I recommend buying from Randy Boyd at Frank Kent Honda. More

Sales personnel were excellent to deal with, no pressure, knowledgable of vehicles I was interested in. I would definately recommend Kelly and Frank Kent to anyone interested in purchase of a new or used ca knowledgable of vehicles I was interested in. I would definately recommend Kelly and Frank Kent to anyone interested in purchase of a new or used car. More

Am pleased will the entire experience. Initial contact was through the internet using the USAA buying service. Everything agreed on over the internet/phone was honored and the process was relatively quick was through the internet using the USAA buying service. Everything agreed on over the internet/phone was honored and the process was relatively quick when I arrived at the dealership. More

Found a Honda Accord on-line that I was interested in as it was almost exactly what I was looking for. I emailed for info and received a prompt reply I then called and made an appointment to see the auto. it was almost exactly what I was looking for. I emailed for info and received a prompt reply I then called and made an appointment to see the auto. Everyone was on-time for the appointment, the car was out front ready for viewing, and was as advertised. We took it for a test drive, were happy with the vehicle and the price. Within two hours of returning from the test drive, the deal was complete, the auto detailed, full tank of gas, and Randy was waving good bye....... Had to be one of the better auto purchasing experiences I have ever had. Thank you Randy! More

Kelly Denham was immediately responsive to my online Edmunds request. He took the time to understand the lease information I requested and the needs and payment range I required in order to make the le Edmunds request. He took the time to understand the lease information I requested and the needs and payment range I required in order to make the lease on my CR-V possible. He took the time to find the right car and made the deal work for us. I chose to deal with Frank Kent despite residing over 100 miles away in Tyler Texas. It was a seamless transaction over the net, and once I arrived at the dealership, we signed and picked up our new car within 90 minutes. I will refer others to this dealership and to Kelly personally. Great job guys! More

Overall service was excellent. Everything from Randy's professionalism and concern of our needs to the finance personel. Thank you to the Frank Kent family. professionalism and concern of our needs to the finance personel. Thank you to the Frank Kent family. More

Frank Kent is my go too. Boughtr a new vehicle a few months ago. Recently was lo woking for a used third car. Sherfi was a gem and worked with me and found exactly what I was looking for. Will go back months ago. Recently was lo woking for a used third car. Sherfi was a gem and worked with me and found exactly what I was looking for. Will go back if I need another vehicle. JERRY More

I bought my 2012 Pilot in January and was extremely pleased with the service I recieved. They were very quick in responding to my internet request for a quote, my sales person stayed late to accomodat pleased with the service I recieved. They were very quick in responding to my internet request for a quote, my sales person stayed late to accomodate my work schedule, follow up was great, and price was extremely fair. I took it in for my first scheduled maintenance (oil change) and the customer service was just as good as when I bought my vehicle. I scheduled an appt online and when I got there, I was greeted by name and my vehicle was taken straight back. They returned my Pilot with the service completed and the vehicle washed. From the person who greeted me to the people who checked me out (and everyone in between), I was treated like a valued person. I would highly recommend this dealership not only for buying a vehicle, but for routine service and maintenance. More

The sales person, Sheri Ballard, made us feel completely at ease and totally confident in her. The overall dealership experience was extremely friendly and completely professional. We will definitely cont at ease and totally confident in her. The overall dealership experience was extremely friendly and completely professional. We will definitely continue to do business with Frank Kent, and especially with Sheri Ballard. More