Honda of Fort Worth

Took over one hour after final paper signed to deliver car. The body shop that fixed rt rear of our. CRV did. Of install all interior fasteners thus it rattles. For a certified I thought that would hav car. The body shop that fixed rt rear of our. CRV did. Of install all interior fasteners thus it rattles. For a certified I thought that would have been fixed complete. Overall experience very good. More

Sheri drove all the way to Austin to deliver our car to my wife and I. Needless to say I was completely blown away by her comittment. We are 100% satisfied and beyond. Whatever you are paying her is not en my wife and I. Needless to say I was completely blown away by her comittment. We are 100% satisfied and beyond. Whatever you are paying her is not enough. More

Went to look at used cars, our credit was not great but they worked very hard to get us in a car, we own both of our cars but were on the market for something with better gas mileage so we were not in a po they worked very hard to get us in a car, we own both of our cars but were on the market for something with better gas mileage so we were not in a position that we HAD to have the car that day. Our sales man was very very pleasant and extremely eager to please us. As were most of the staff. After spending most of our Saturday there looking for something that would fit our situation, We ended up getting a trade in that was traded in that day on a new car purchase, so the car was not going to be ready that evening, because they were to put it through the make ready process....etc, but we did the financing and paperwork with the understanding that we would come back in a few days to pick it up. This was on a Saturday, so Tuesday morning my husband called for an update only to be told they had not started on it yet due to the previous owner having to wait on her new car to be ordered, so she left in it. Therefore, we purchased a car only for them to let someone else drive it for a few more days and put more miles on it after our purchase was complete, which I felt was very poor business. We have been told that she was to bring it back on Monday morning, however, it is now Tuesday afternoon and the car is to my knowledge still in her possession. When we purchased this vehicle, we were of the belief her transaction was complete and told it would be started on first thing Monday morning. So in short they sold us a car and they let someone else leave the lot in it. I understand that things happen, but we were told the whole time we were there that they prided themselves on customer service...etc... but to me they made a very poor business decision buy letting a customer leave in a car they had sold to someone else. The truth is they should have never sold the car to us knowing her transaction wasn't complete and if it was complete, they should have given her a loaner car if they had already sold the car that they purchased from her as a trade in to another customer. So now here it is Tuesday afternoon, they have not even started to do what they were to do in order to get the car delivered to us and at this point we are unsure when we will be able to pick it up. More

This was my second time buying at Frank Kent. Sheri and all the staff involved were very friendly and made the process nice and easy. There is a Honda dealer about 6 miles from my house; I drove about 20 m all the staff involved were very friendly and made the process nice and easy. There is a Honda dealer about 6 miles from my house; I drove about 20 miles to Frank Kent because of the good experience on my previous new Honda vehicle More

I travelled all the way from Houston to Fort Worth to purchase my 2012 Honda CRV. Sheri (internet manager) was very helpfull during my internet inquiry from start until I got my keys to my car. I initial purchase my 2012 Honda CRV. Sheri (internet manager) was very helpfull during my internet inquiry from start until I got my keys to my car. I initially started with preowned but decided to get brand new instead. I highly recomend this dealership for all Texans who are willing to go out of their way to visit Fort Worth. It will be WORTH it, and dont forget to look for Sheri she can take care of preowned and brand new purchases. More

We were very pleased with the entire experience of purchasing a car. Immediately we were greeted with the BEST customer service I have ever received at a dealership. Sheri made it very easy to ask que purchasing a car. Immediately we were greeted with the BEST customer service I have ever received at a dealership. Sheri made it very easy to ask questions, gets answers and walked us through the entire process like if we were family. I will be recommending people to go see her and this dealership. We were given straight answers and no run around and even the finance guy was very helpful and friendly. We are very pleased with the entire process and they have found a new customer in us for all our future car needs. Thank you More

Everyone was very helpful in meeting all my needs with my new purchase. I was really pleased with everyone that I dealt with from first contact with Sherri online to the finance guy! I really appreciate the new purchase. I was really pleased with everyone that I dealt with from first contact with Sherri online to the finance guy! I really appreciate them. More

Sheri Ballard provided great customer service experience during my recent purchase of a 2011 honda accord. I would highly recommend Sheri, Internet Sales, to anyone. during my recent purchase of a 2011 honda accord. I would highly recommend Sheri, Internet Sales, to anyone. More

Great Service, The pricing on the "internet Great Service, The pricing on the "internet pricing" is a little misleading as it does not include what the dealership considers "dealer adds". So Great Service, The pricing on the "internet pricing" is a little misleading as it does not include what the dealership considers "dealer adds". So for example, the friendly price quote I received via internet went up by 3 thousand dollars on the actual car they showed me. That is a pretty big jump. The salespeople are excellent and the dealership is nice but just be aware that the price quote that you get does not include many of the various items actually on the car. I understand the concept and their email does state that the quote does not include customer added dealer accessories, but it would be helpful if they were a little more specific in stating what was actually on the vehicle on which they were quoting a price. More

Best Car-Buying Experience Ever! First new car (2012 Honda Civic), have always purchased used, but will never leave this dealership! From initial contact via email, to telephone conversations, to the sh Honda Civic), have always purchased used, but will never leave this dealership! From initial contact via email, to telephone conversations, to the showroom floor, I had a seamless experience on my way out the door in my brand new car! Thanks Everyone! More