Honda of Fort Worth

I went into the dealership only looking for a car. David was very friendly from the get go and let me drive every car that was in my price range. I ended up leaving with a 2012 Honda Fit that I love very mu was very friendly from the get go and let me drive every car that was in my price range. I ended up leaving with a 2012 Honda Fit that I love very much More

I had been trying to buy a 4WD SUV for almost 6 weeks and was having an absolutely horrific experience with other dealerships. I am a single woman, widowed, and the treatment I received was appalling - one was having an absolutely horrific experience with other dealerships. I am a single woman, widowed, and the treatment I received was appalling - one salesman wouldn't talk with me and actually told me to come back with my husband. I found a vehicle on-line located at Frank Kent Honda Dealership that looked to fit my needs. I made an internet inquiry and received a prompt reply from Sheri Ballard. I'm embarrassed to say I was slightly rude, being more than a little cynical from trying to deal with those other dealerships. Ms. Ballard was immediately warm and reassuring. I drove 40 miles to see the vehicle. Sheri was a delight. She is warm, caring, and put me completely at ease. She treated me like an intelligent, capable human being - something that was lacking in the other dealerships I had talked with. She is smart, and extremely thorough when showing me the many features of the car and we quickly came to an agreement on price and I completed the sale. What a breath of fresh air! The Frank Kent Dealership is extraordinary in every way. The showroom is clean and comfortable, with a full service snack bar that deserves a bigger name - maybe call it a restaraunt? I was given a free meal, and customers are also given access to the internet while they wait. Everyone I came into contact with was unbelievably friendly, warm smiles, asking if I'd been helped but not pesteringly. The service department was incredibly fast and professional, adding my roof rack and ski attachments and cleaning the vehicle for me AND filling the tank before I left and in record time. THIS IS THE WAY CARS SHOULD BE SOLD. ALL dealerships should fashion themselves after Frank Kent. It was such an easy, pleasant experience I quickly posted about it on my Facebook page and I've been telling all my friends what an awesome experience I had, made better only because the 2011 CR-V EX-L/NAV 4WD I bought drives like a dream and has safely delivered me to my destination in Colorado during the worst snow storm of the year. Thank you Sheri Ballard and everyone at Frank Kent Dealership - you ROCK!!!!! The only thing I can suggest is - give Sheri a raise - I don't know what she makes but she is a gem and truely exceptional. More

My review of Frank Kent Honda: The sales My review of Frank Kent Honda: The sales representative Sheri Ballard was professional and has sold me two Honda's. I have purchased three Hondas My review of Frank Kent Honda: The sales representative Sheri Ballard was professional and has sold me two Honda's. I have purchased three Hondas from Frank Kent Honda over six years.I would never purchase a car anywhere else. Excellent service in all departments. Terrific staff! I highly recommend Frank Kent Honda. Warm Regards, Laurel Damico More

Customer service was exceptional from the first email on (including follow up calls after my purchase to ensure my satisfation). My salesman stayed late on several days to accommadate my work schedule as w (including follow up calls after my purchase to ensure my satisfation). My salesman stayed late on several days to accommadate my work schedule as well. Price was very fair and not much pressure to buy or even add things on. More

There were other dealerships and sales representatives that we previously tried working with, and the experience was completely unparalleled. We felt like Sheri Ballard heard our need, and did everything that we previously tried working with, and the experience was completely unparalleled. We felt like Sheri Ballard heard our need, and did everything in her power to meet it. We had a much better experience working with this dealership. More

The whole experience of buying this used vehicle was good. Since the first call the employees from Frank Kent Honda were very friendly. They were not pushing or rushing salespeople. They just helped good. Since the first call the employees from Frank Kent Honda were very friendly. They were not pushing or rushing salespeople. They just helped me get a good deal. Definitely I'll recommend this dealer to anybody. More

She analyzed our situation and recognized what we were wanting to accomplish and what our need was. She focused on satisfying that need in a pleasant and friendly way. We can find no fault with her court wanting to accomplish and what our need was. She focused on satisfying that need in a pleasant and friendly way. We can find no fault with her courtesy and service. We can only hope that the standard she set will be supported and continued by the service and consideration of the dealership over time. More

We had such a fantastic experience working with Sheri Ballard. She is a true professional in every way. She didn't put any pressure on us to purchase this Honda. She was worked with us and made sure this Ballard. She is a true professional in every way. She didn't put any pressure on us to purchase this Honda. She was worked with us and made sure this is exactly what we wanted to do. At my age I have worked many times with car sales people and Sheri is at the top of the list. I sure hope she stays with Frank Kent since this is my second used Honda I have purchased from them. They are the best in the industry. I have gone to other dealerships and seen the competition. They are head and shoulders above the rest in EVERY department. Sheri is a real asset to Frank Kent and I will always deal with Frank Kent and Sheri. Thanks so much for this wonderful Honda and making this transaction so painless. Gene and Judy Reed More

I did a good deal of research on our upcoming purchase and made several contacts to set up appointments to look at Honda Pilots. Of every dealer that I spoke with, Sheri was the most professional and mos and made several contacts to set up appointments to look at Honda Pilots. Of every dealer that I spoke with, Sheri was the most professional and most helpful person that I came across. She understood that she was not going to be able to sell me a vehicle made forcing me into a sell. She was more concerned with me being happy about my decision. I had scheduled appoints with dealers across Fort Worth and Dallas. Sheri was originally one of my later appointments but because of her patience and clarity on the phone and her willingness to not play games when it came to price, I made sure to make her my first stop. The entire experience with her was pleasant from beginning to end. Sheri took care of us and understood that our time was just as important as the purchase that we were making. I would absolutely recommend to friends, co-workers and family to make Sheri their first stop when making their next vehicle purchase. More

Worked with David over phone for price & the car. Went to the dealership & test drove the car (CR-V). David detailed us more than we required to know about the car & buying. It was great experience w Went to the dealership & test drove the car (CR-V). David detailed us more than we required to know about the car & buying. It was great experience working with David & Frank Kent. Also worked with Vito for financing, the experience with him also was good. More