Honda of Frontenac

Triple check every financing figure if you finance with them The finance person of this dealership insisted that I purchase a GAP insurance policy. He went on and on and on about it. I told him repeatedly that The finance person of this dealership insisted that I purchase a GAP insurance policy. He went on and on and on about it. I told him repeatedly that didn't want to buy it. After 15 minutes of hard sell, and my patience wearing thin, I agreed to add it given it had a generous cancellation clause. It said if I cancelled the GAP insurance within the 60 days, I would be entitled to a full refund. After all, the finance person said it would only cost $10 per month. It ended up costing closer to $15 per month ($820 total), and the $820 was added to my financing. It was difficult to understand the finance person because he did not review the paperwork with me line per line, as most finance people do. Instead, he only pointed to where I should be signing. I actually had to ask him to show me the monthly payment, and the amount financed. I thought maybe he didn't like me, because I got the bare minimum information possible to operate with. He later said there was an excessive amount of cars to finance that day, so he needed to hurry. He also made an $80 mistake on the paperwork that I didn't find until weeks after the closing, and this mistake make it very difficult to understand the numbers when posted from the bill of sale, to the finance paperwork. Two days after the sale, I notified the dealership that I am cancelling the GAP insurance. They informed me that the process of cancellation will take over a month to complete. Over the last 40 years, I've owned 22 vehicles, and financed a number of them, and over those decades, I never had to double check the work of the finance person, but in this case, I should have triple checked the numbers and not signed a single thing until it was perfect. But then again, shouldn't I expect a reasonable amount of competency from the people that I do business with? More

Best dealership ever! Never once had an issue with anyone here. Always great service and my lease agent, April Garner, is beyond awesome! They go the extra mile every time Never once had an issue with anyone here. Always great service and my lease agent, April Garner, is beyond awesome! They go the extra mile every time More

New car purchase I felt despite their construction going on and the cars located off property, April Garner made the final decision to purchase the vehicle from her an I felt despite their construction going on and the cars located off property, April Garner made the final decision to purchase the vehicle from her and easy one after our research and due diligence was completed. Her knowledge of Honda autos was impressive and her demeanor didn’t make us feel pressured. We would recommend April Garner to anyone. Peter John More

My New CRV I would like to just say that I love my CRV It is so stylish and it fits me just right! I would also like to thank my car dealer. She did a fantastic I would like to just say that I love my CRV It is so stylish and it fits me just right! I would also like to thank my car dealer. She did a fantastic job! More

Good Customer Service I wanted to buy a used car but I wasn't sure which one. Ken Brown worked with me and let me test drive 4 cars. I was able to decide on a Honda Accor I wanted to buy a used car but I wasn't sure which one. Ken Brown worked with me and let me test drive 4 cars. I was able to decide on a Honda Accord. I was grateful he took the time to help me. More

Great Salesman I came in to look at a car I saw in the internet. It was sold by the time I made it there but the salesman was super nice and showed me several cars t I came in to look at a car I saw in the internet. It was sold by the time I made it there but the salesman was super nice and showed me several cars that were in my price range. I wasn’t pressured at all and I really appreciated that. More

Great experience Had a great experience with renewing lease. 3rd lease in a row with them. Wendy James dies a great job and is recommended. Great job. Had a great experience with renewing lease. 3rd lease in a row with them. Wendy James dies a great job and is recommended. Great job. More

Great Customer Service by Mike When i walked into Honda Frontnac I had no idea what I was going to buy and Michael could tell that i was scared. We went through at least 20 cars be When i walked into Honda Frontnac I had no idea what I was going to buy and Michael could tell that i was scared. We went through at least 20 cars before one peaked my interest. But he got me into a great Honda Civic, and it works great!!! Mike really knows what he's doing! He's also a very patient salesmen. Go see him and see what he can do. Thanks again! More

Very helpful Went looking for used vehicle at frontanac Honda was greeted by sales person Kenneth brown he was very knowledgeable about the inventory they had guid Went looking for used vehicle at frontanac Honda was greeted by sales person Kenneth brown he was very knowledgeable about the inventory they had guided me to a vehicle that fits my needs. Mr brown was very pleasant to deal with and a professional sales person More

Very pleasant and informative. I phoned one of your sales representatives to inquire about a recall on my 2016 Ford Focus purchased at another dealership and to find out about a pos I phoned one of your sales representatives to inquire about a recall on my 2016 Ford Focus purchased at another dealership and to find out about a possible trade. Mr. Brown asked if he could see the recall letter so he could better understand the options afforded me by the Ford Corporation. After reveiwing the letter in explain to me that I would have to notify the dearlership for a replacement or exercise my right to arbitration for a settlement that would not affect my credit in which case I would be free to purchase a vehicle at Honda of Frontenac. Mr. Brown's sincerity and honesty help restore my confidence in the auto industry, that is sorely lacking in intregrity. Once I complete my business with my Ford dearler I fully intend on paying Mr. Brown a visit so we can go over my finances toward a vehicle purchase. I feel confident he will do right by me. More