Honda of Harvey

I DO NOT RECOMMEND HONDA OF HARVEY FOR SERVICE! ! They failed to diagnose the original problem that I brought my car in for and I got three different explanations from three different people as to w ! They failed to diagnose the original problem that I brought my car in for and I got three different explanations from three different people as to why. I still paid $2000 to have my AC compressor replaced, and the very next day it began spewing freon and making a horrible clunking sound, so I had to return the car for ANOTHER fix. This time for a problem they caused. I asked for a courtesy car, since I had been without a car for 10 days and was looking at another stretch without one, but they said none were available without so much as checking. I asked for regular updates on the progress of this SECOND repair when I dropped it off two business days ago and had to call them today to ask for an update. The woman who answered the phone knew nothing. So now it has been two weeks that I don't have a working vehicle because 1) they didn't fix or even diagnose the original problem and the collective service department couldn't agree on an explanation why, 2) the $2000 fix they did do wasn't a fix at all and ended in an eruption of freon and 3) the level of service has been sub-par at best and not once has anyone from the team tried to offer any kind of assistance or follow up about a courtesy car for my troubles while they clean up the mess they made of my AC. Not to mention, yet again, the original problem that I came to them for and no one can tell me why exactly they didn't bother trying to diagnose it. More

I am complaining about Honda at Harvey in Louisiana because of poor communication with the appointments team and service team. The service team informed me that they do not take appointments and that i because of poor communication with the appointments team and service team. The service team informed me that they do not take appointments and that it is first come, first serve and this was not relayed to me when I called the agent on the phone. I also requested a call back from Honda at Harvey and did not receive a call back after 1-2 weeks. I called 2-3x requesting a call back for simple information like duration of car service and cost but no one was able to assist me. I am requesting for improvements in service at this location. All Honda locations need to a take an effective communication course. More

Dealer shows a new 2023 Honda Pilot on their website. I inquired about the availability and they said they had it available and encouraged me to visit the lot. I requested pic and/or the window sticker, I inquired about the availability and they said they had it available and encouraged me to visit the lot. I requested pic and/or the window sticker, as neither was posted. Suddenly, they’re “working on it”. They responded 4 different times saying as such but won’t confirm availability. After inquiring since yesterday, every response is that they are “working on it” but still can’t tell me whether they have it in stock or not. Completely clueless and wasting my time - take your money to a more competent dealership! More

We had a really great experience here! Tony was knowledgeable, friendly, and super thorough while went through the process of buying our first ever new car. We definitely will recommend this dealer knowledgeable, friendly, and super thorough while went through the process of buying our first ever new car. We definitely will recommend this dealership to anyone in the New Orleans area looking for a smooth process and friendly and helpful staff in general. Thanks guys, we love the vehicle!! More

Great experience! Tommy Do was great to work with. He helped me get my 7th Honda and I would easily recommend Superior to friends & family! helped me get my 7th Honda and I would easily recommend Superior to friends & family! More

Great reception from him. We made very good deal. Thank you for everything. Hope to see you again soon. God bless you gays abundantly, regards. you for everything. Hope to see you again soon. God bless you gays abundantly, regards. More

This dealership had a great price, no haggle, and took the time to explain every step of the process. Would definitely recommend them for folks looking to buy a Honda. the time to explain every step of the process. Would definitely recommend them for folks looking to buy a Honda. More

Jonathan was great, he was very helpful throughout the entire process. He made sure we got exactly what we needed for our family. The process was very smooth and pleasurable. entire process. He made sure we got exactly what we needed for our family. The process was very smooth and pleasurable. More

I’d bought or leased 6 other Honda vehicles, all at Royal Honda in Metairie, La. prior to visiting Superior Honda. I was extremely displeased with the unethical behavior by the Royal finance department. duri Honda in Metairie, La. prior to visiting Superior Honda. I was extremely displeased with the unethical behavior by the Royal finance department. during my last lease (2019 Pilot). This directly led to my Superior Honda visit. I found Mr Tommy Do to be pleasant and very informative. He’s friendly and easy to work with. We were able to close out a deal on a new CRV EXL very quickly and hassle free!! I will definitely be going back to Superior Honda for service on both of my vehicles and also to see Mr Do when it’s time to trade in my 2019 Pilot. I will absolutely recommend Superior Honda and Mr Tommy Do to friends and family considering a new purchase or lease. More

Friendly helpful sales person excellent customer service. Will recommend to family and friends. There was no pressure I felt like they cared about you making the right decision then making money. Will recommend to family and friends. There was no pressure I felt like they cared about you making the right decision then making money. More