Honda of Huntersville

This is an extremely shady dealership. We drove 3+ hours after days of phone calls discussing purchasing a used van. They refused to talk negotiations over the phone but ensured us multipl We drove 3+ hours after days of phone calls discussing purchasing a used van. They refused to talk negotiations over the phone but ensured us multiple times we could speak more in depth about pricing and negotiate once we were in person. Only to drive down and them not being willing to budge on price a single cent. A waste of time, gas, PTO off work, and forcing our toddler to be in the car for a 6+ hour round trip. We even put down a deposit on the car we were looking at before making the trip and then they held our deposit for about 48 hours until after we left. Lastly, as we were leaving there magically happened to be another "family" that was interested in the exact van we were looking at as we were pulling out of the parking lot. Absolutely hilarious. I have lodged my complaints to the GM and received no response. More

First off I would like to say Eric is a great salesperson and I have zero negative to say about his customer service. I purchased a low mileage used car here about a month ago. It had a paint blemish due to and I have zero negative to say about his customer service. I purchased a low mileage used car here about a month ago. It had a paint blemish due to a PDR person that didn't know what they were doing. I was assured the car would be fixed. It now looks way worse after their "fix" than before. I had to refuse the work twice, and on the third time there are still runs, sanding marks, uneven paint, and trash in the clear. My car now looks like it has a salvage title due to cheap, unprofessional, shoddy paint work. I went from being excited about my new car to so disgusted that I am either going to spend money out of my own pocket to fix it or take a loss to trade it in. Sales may be great but the service department is extremely lacking. More

I stopped by the Service department today to get the batteries in my key FOBs replaced and had the pleasure of meeting Louis. He replaced the batteries with a speed and expertise that was quite impress batteries in my key FOBs replaced and had the pleasure of meeting Louis. He replaced the batteries with a speed and expertise that was quite impressive. I told him I was having issues with the trunk release on my Accord, and he immediately figured out the remedy. Louis came out to my car and showed me the button in the glove compartment that was causing the problem. He completed all of this in record time and was so pleasant, not to mention having a great sense of humor! I will be returning when I am ready for my next Honda! More

Review of Honda Huntersville (Used Vehicle Purchase Experience) I purchased an older truck “as is” from Honda Huntersville, paying retail price, and unfortunately faced over $3,000 in repairs soon aft Experience) I purchased an older truck “as is” from Honda Huntersville, paying retail price, and unfortunately faced over $3,000 in repairs soon after. The vehicle sat for about a week post-purchase and was driven approximately 50 miles before major problems arose. I suspect the dealership’s technicians knew about these issues while the truck was on their lot, which raises serious concerns about the transparency and honesty of the dealership. While buying “as is” is ultimately the buyer’s responsibility, I expected the dealership to ensure the vehicle was at least retail-ready given the price paid. I strongly recommend anyone interested in used vehicles here get a trusted independent mechanic to inspect the vehicle before buying. Save yourself the time, expense, and frustration I experienced. Buyer beware. More

I recently purchased a 2025 Honda CRV, and overall it was a great experience. My salesman Alex Cox was absolutely excellent, friendly, professional and communicated with me every step of the way. He made t a great experience. My salesman Alex Cox was absolutely excellent, friendly, professional and communicated with me every step of the way. He made the process smooth and stress-free, which I really appreciated. I did have a small issue initially regarding a missing key, manual and floor matts. When I spoke with the manager about it, the interaction wasn't as pleasant as I'd hoped, he came across as a bit rude. However, in the end, the dealership made things right and provided everything I requested. Thanks to my salesman's outstanding customer service and follow through, I'm very happy with my purchase and would recomment Honda of Huntersville overall. More

I’m a Honda Owner and will continue to be a Honda Owner. Let me break down how great the purchasing experience is from beginning to end. I was at Honda of Huntersville to have my current Accord Hybrid Ser Let me break down how great the purchasing experience is from beginning to end. I was at Honda of Huntersville to have my current Accord Hybrid Serviced. Lewis handled all my service needs. I have been working with Lewis for years now. He makes your purchase complete. The way he handles service makes me never question why I bring my vehicle to Honda for service vs utilizing another vender. Since I was there and I was interested in pricing on a potential lease, I decided to ask questions. Eric, a Sales rep saw I was looking around and was there before I could ask. Eric instantly walked me out to the truck I wanted. Eric was extremely knowledgeable of the vehicle. I had no questions. Eric walked me every inch of the truck and explained everything. Eric is exceptional. I told him I was interested in trading in two vehicles that were, let’s just say, not pretty to look at. I was honest and let them know up front the condition. Eric grabbed the Sales guru, Dani. He broke down my pricing options. Let me just say, just because you think your vehicles are not worth trying to trade in, ask. They offered me a deal I could not pass up. I didn’t even have to question the offer. Dani made me an offer for my trade in value that was too good to be true. He knew I wanted this truck and he made sure he worked out a deal that was exactly in the price range I gave him. This man is a number cruncher that will put a smile on your face. I then met with Carlos a credit manager. He worked his magic working in conjunction with the Lead Sales Rep Brian. I was able to get exactly the pricing I could afford. I will tell you; I purchased a brand-new Honda Ridgeline Truck. Our family loves it. Honda is great. They are straight forward and Honest. Every promise they offered to me, they honored. Everyone was so friendly. It was an exceptional experience. I recommend buying from Honda of Huntersville. If you don’t own a Honda, you should. More

DO NOT SHOP HERE Had an incredibly awful experience with this dealership just last week. I picked out a pre-certified Honda and sent my son, since I was in Fl. to test drive it for me. I confirmed the nig this dealership just last week. I picked out a pre-certified Honda and sent my son, since I was in Fl. to test drive it for me. I confirmed the night before with Anthony Underwood, for the test drive & my son took off of lunch hour, showed up at dealership and Anthony told him he'll go get the keys. He comes back to my son and says "...it's been sold 2 days ago". My son calls me and gave me the bad news. The next day I check web site and still see it up. I call and speak with a mgr. Robert and he checks and says the car IS available. I call my son AGAIN and confirm appt. My son shows up again on his lunch hour, test drives the car and ultimately I speak with Robert who claims to be the Manager and work out a price. We agree to a price, I fill out the paperwork online as instructed, for financing and Robert states registration and all paperwork will be completed on his end. I call for car insurance and have that all set with the VIN number. Good right? NOT AT ALL, I get a call that night at 730pm and Robert with Anthony Underwood in the back round informs me "Car got sold". I let them know how totally incompetent they are, professionally & otherwise. I will not be shopping at this dealership and I will spread the news "WARNING DO NOT SHOP HERE'. I will be reporting this to the GM & the Better Business Bureau. More

Morris M the service manager and Kobe L the technician were outstanding in keeping me informed about what needed to be done to my Pilot and communicated in a very timely manner. I would highly recommend t were outstanding in keeping me informed about what needed to be done to my Pilot and communicated in a very timely manner. I would highly recommend them. More

I've owned Honda's for years and the product isn't the same! The injectors on the 2018 Accord should be recalled! Anyway, sad that Honda dealers do not charge the same prices for service. I was quoted $17 same! The injectors on the 2018 Accord should be recalled! Anyway, sad that Honda dealers do not charge the same prices for service. I was quoted $1713.00 for fuel injectors parts and labor. This same service is $1444 at my dealer. My car broke down 100 miles from home and it was cheaper to tow it home and do all the needed services. It would be great if dealers were more interested in helping you get back on the road at a fair price instead of making money! The mark up on these parts and the labor is enough to make money without additional markups. Retail on the spark plugs are $40 and they charge $65 each. The $40 retail price is already marked up so I guess you need to make $60 a plug. It's just sad and poor business. I would have poad what my local Honda dealer charges for the same work. I guess making some money is not better than losing the business!!! I am actually getting new injectors, breather hose, and drive belt for less than $1200 vs just the injectors at $1713.00! More

I was very pleased with lisa she is excellent at what she do and she is also dedicated when it comes to her job I enjoyed doing business with her thank again lisa do and she is also dedicated when it comes to her job I enjoyed doing business with her thank again lisa More