Honda of Huntersville

Very bad experience, would not recommend My sister and I went to this dealership last week looking for a used car. We found one, and were basically ready to buy as soon as we got a quote for My sister and I went to this dealership last week looking for a used car. We found one, and were basically ready to buy as soon as we got a quote for the interest rate for financing. A finance manager (I believe his name was Don) came over to talk about it with us, and he kept pushing gap insurance despite me and my sister both saying we didn't want it. He asked us about 5 times, getting a solid no each time. Finally, he asked us if we even knew what gap insurance was. My sister told him we did know, and said in a very light hearted way that he was being too pushy and was about to push us out the door. Not being able to hold my tongue, I said that I knew that we were two women and that might change the dynamic, but we still understood gap insurance. I probably shouldn't have said that (I just moved down from New York and am getting used to needing to hold my tongue), but both my sister and I were speaking in a calm manner, and our voices weren't raised at all. At this point, the guy loses his temper, stands up, says he can't do the deal, and leaves. My sister and I talk it over and decide to leave as well. We get to the car when a man who I believe was the manager comes out to talk to us. He apologizes and tries to smooth things over. I'm thinking about whether or not it's worth it to go through with this deal, when the manager says, "I don't want this deal to fall through because you got offended". Now, the reason we left in the first place had nothing to do with us getting offended. This finance manager was trying to take advantage of the fact that we were two women trying to buy a car, point blank. He wasn't listening to us. He wasn't trying different sales tactics, even, to get us interested. My original comment was pointing out that we may have seemed like easy targets since we didn't bring a man with us, but we were anything but. The finance manager was the one who was offended that my sister and I weren't letting him take advantage of us. I tried explaining this to the manager, but he cut me off as soon as I said I wasn't offended. He said, "Well, you're obviously offended." I looked at my sister and we decided to leave in that moment. I wish this were the end of the story, but it's not. We tell the manager we're gonna leave, and my sister goes to get in the car. She opens the door and sits down, but the manager puts his hand on the handle of the car door so that she can't close it. He proceeds to tell us how he's not pushy as a salesman and he doesn't want to seem pushy, all the while not letting us leave. My sister says that he seemed pretty pushy at the moment, and he let go of the car and finally let us go. My best guess is that after we left, they were talking about how my sister and I were overly emotional, got offended, and left. But this is a huge misunderstanding of what happened. My sister and I were calm despite the craziness of this situation, and didn't raise our voices once. The finance manager was incredibly unprofessional to us, and then the manager talked himself out of a deal by not listening to us. If they had listened to us even a little bit, or tried a sales tactic like saying, "I understand you might not want this, but it's our policy to talk through it anyway" then this wouldn't have happened. I came there to buy a car, and would've done so if they had handled things more professionally. In short, I wouldn't recommend this dealer to anyone. More

Sales - Armani Coleman Armani is definitely a people-person. Total professional. Kept the sales process focused and moving forward to the close. It's refreshing to experien Armani is definitely a people-person. Total professional. Kept the sales process focused and moving forward to the close. It's refreshing to experience true customer service these days. We will highly recommend Armani to anyone considering to purchase. Thank you again, Armani. Terry Broach More

Excellent Service I've had 3 Hondas that I have brought over the years to Priority Honda in Huntersville for service. The people are always extremely nice and welcoming I've had 3 Hondas that I have brought over the years to Priority Honda in Huntersville for service. The people are always extremely nice and welcoming! When I originally booked my appointment I was listed as a waiter, but my plans had changed for that day. I needed a ride home and they provided a courtesy ride in the matter of minutes without any hesitation! The gentleman that took me home, Matt, and my advisor, Jim Comey were both great to work with! They both genuinely care about their customers, which is what makes me a Priority for Life customer!! Thanks Jim and Matt! More

Fast, friendly and competent service I bought my 2010 Civic from Priority, and have been very pleased with the service department as well as my car. James Comey is one of the best. Ever I bought my 2010 Civic from Priority, and have been very pleased with the service department as well as my car. James Comey is one of the best. Everything happens in time, and the customer communication is excellent. More

Awesome, friendly service I have always enjoyed working with James Comey. He has always gone the extra mile to take care of what my car needs. It has always been repaired in a I have always enjoyed working with James Comey. He has always gone the extra mile to take care of what my car needs. It has always been repaired in a timely manner and Jim has always been great to work with. More

Great Service Had a wonderful experience. I scheduled an appointment and was immediately taken care of. Jim Come is very good to work with. Friendly and professio Had a wonderful experience. I scheduled an appointment and was immediately taken care of. Jim Come is very good to work with. Friendly and professional. More

Great service I wasn't looking forward to car shopping but my experience at Priority Honda far exceeded my expectations. I intended to purchase another Pilot as I l I wasn't looking forward to car shopping but my experience at Priority Honda far exceeded my expectations. I intended to purchase another Pilot as I loved mine but recently gave it to my son to drive. A 2005 with 250,000 miles. Dale Denny helped me narrow down what to look at after confirming what I was looking for and what I wanted to pay. There' was no pressure to spend more or make a hasty decision. I eventually decided on a Volvo and Dale worked very hard to insure I was satisfied with the price and financing. We were so impressed with his service that within a couple weeks my husband bought a 2017 Charger from Dale. Very pleased with our experience and highly recommend Dale and Priority. More

Excellent service BUT.. Every Assist Service Manager is fantastic & professional ; especially James Comey BUT please consider helping your customers feel like a "Priority" wh Every Assist Service Manager is fantastic & professional ; especially James Comey BUT please consider helping your customers feel like a "Priority" when checking in. no real system of telling who's next in line... there is NO line. Why not take that blue line concept outside to direct cars to the service drop off inside... help customers know which line /service manager to cue up for More

Zach made the car buying experience easy! I'm a different guy when I go to buy a car than I am in normal every day life. You have to have that poker face, you know what I mean. You have to be I'm a different guy when I go to buy a car than I am in normal every day life. You have to have that poker face, you know what I mean. You have to be willing to walk away from a decent deal, so they come after you with a better deal. Thing is, after test driving with Zach Landry, one of their newest salesmen, not only was the car a great deal from top to bottom (I looked at it before detailing and cleaning), but Zach just made it easy with his personable demeanor and really, he's just a regular guy like myself with a family, dogs and a life. Even if I didn't want the car that I did, I knew walking away that I wanted to buy from Priority Honda and I wanted to deal with Zach in the future. Luckily, it worked out for me in the end and I have everything I wanted in not only a car, but in a business I can put my faith in to deliver for me. Everyone hates used car dealers or dealerships in general, but I have to say that Priority Honda in Huntersville is the first place I'd recommend to my friends and family who are looking for a car. ***I have to mention this. Other dealers drag their feet on the DMV paperwork, as I've experienced in the past, but in less than 2 weeks, I have my new registration. WOW is all I can say, as even though that's what they told me I should expect, even after my positive experience with Zach as my salesman, I didn't actually believe them. They did what they promised. Not really much more I can say. More

Excellent Thanks to Mr. James Comey Excellent customer service he goes way and beyond service. Thank you very much! 5 star in my books very friendly and pro Thanks to Mr. James Comey Excellent customer service he goes way and beyond service. Thank you very much! 5 star in my books very friendly and professional More