Honda of Huntersville

Service Department My experience with the service department has been poor. I think the quality of the work has been OK but I feel like the service department does a poo My experience with the service department has been poor. I think the quality of the work has been OK but I feel like the service department does a poor job of recommending service. Every free oil change ends up costing between $100 to $500 on a car with less than 30K miles. When you rely on the service experts to recommend which service to perform they should take more time explain which service is necessary and what is not necessary. One of the factors in buying from Priority Honda was the service department. My experience will definitely factor into my decision with the next car I purchase. More

My experience in the service department. During all my visits to Priority Honda for service I have experience great customer service. Most of those visits have been handled by service Rep During all my visits to Priority Honda for service I have experience great customer service. Most of those visits have been handled by service Rep James Comey. He always let me know the status of my Pilot and my choices for repair. Thanks Jim! More

Efficient and Effective Ryan Repchick does an excellent job of meeting my service needs. Takes care of what needs to be done and has the service tech check to see what I need Ryan Repchick does an excellent job of meeting my service needs. Takes care of what needs to be done and has the service tech check to see what I need to do in the future to keep my vehicle in great shape. I don't feel like someone is trying to sell me something I don't need, but is interested in meeting my expectations. Ryan works with the best service manager in the business. Service is what will keep me working with this dealership. More

Great service My family just relocated to Huntersville. Priority Honda was the first name that popped up when we googled a nearby dealership. We crossed our finge My family just relocated to Huntersville. Priority Honda was the first name that popped up when we googled a nearby dealership. We crossed our fingers that it would be the right place. AND it was! Daniel and Tyrese were able to answer all our questions and get us a great deal on a new CRV-SE. They were both super friendly and very personable as we were waiting to get into finance. Daniel, being a native to the area, gave us a ton of great information. Tony in finance was great with helping us choose a warranty plan. He gave us time to discuss what we wanted to do and was not at all pushy about it. We drove off with our new SUV not long after walking into his office. The staff truly made buying a new car a great experience. I will recommend them to anyone looking to buy or lease a vehicle. More

Absolutely Wonderful Priority Experience!!! I have bought many vehicles in the last 22 years of my life (do not ask, I will blame the ADD) and the experience I had this week was the best I can r I have bought many vehicles in the last 22 years of my life (do not ask, I will blame the ADD) and the experience I had this week was the best I can recollect having in purchasing a vehicle, ever. I had an absolutely wonderful experience buying my new 2016 Honda Pilot Elite from the moment I found it on Autotrader Monday morning August 1st all the way to the follow-up call I received from my salesman, Darius White, yesterday morning checking to make sure all was well and that I was enjoying my new purchase, which I very much am. Even though he has only been with Priority Honda for 4 months, he was intimately familiar with the dealership, it's processes and personnel, and most importantly, my new vehicle; which he described to me in detail from front to back, outside and in, top to bottom, patiently and in detail with unbelievable passion and know-how. I received what I expected for my trade-in and received the new car at the reduced price, well below MSRP, that I had found on the internet. The folks in the finance department were new to the dealership, although my guy was in the line of business for four years...what a great job he did. That is one tough gig, endless hours of working nights and weekends...and he was great, with absolutely no pressure to purchase all the optional add-ons, which I know give the finance department and dealership some decent profit, and he even decreased the cost of the gap insurance I elected to take, as the initial payoff estimate was low, to offset the delta and keep me where I wanted to be walking out the door. The car was ready to go, shiny and sparkling clean (with 68 miles on it) when I walked out and my salesman had already transferred my tag, moved most of my personal belongings, and had my keys ready for me and tank full of gas. Priority Honda is definitely where I plan to shop going forward and where I will send my family and friends. Their "Priorities for Life" program is wonderful...your engine is guaranteed for life...as are parts and service. Oil changes are free for life...and if you come in on Wednesdays, or for any other service that day, you can enjoy a manicure and massage chair. Towing within 50 miles of the dealership is also free for life, not bad at all. They also offer courtesy shuttles, although me living in Belmont, I doubt I will be able to take advantage of this. Waters, Popcorn, Starbucks coffee are readily available and there is even a "fast charge" station to power up your electronic devices with 8 different cords (sponsored by Geico) which took my phone, a Galaxy S6, from 3% to 30% in less than 30 minutes. I am excited I have found this dealership and look forward to making them my "go to" partner for life. Thank you Priority Honda, especially Darius White, for making my first visit with you a memorable one to guarantee that it is the first of many. God bless you all! More

Excellent Customer Service We were extremely satisfied with our experience and thank Darius White and Victoria Moore for their dedication to customer service. They were helpful We were extremely satisfied with our experience and thank Darius White and Victoria Moore for their dedication to customer service. They were helpful, knowledgable and extremely patient. More

Car Buying Made Easy (as it should be) Recently I went to Priority Honda to purchase a vehicle for my wife and everything was awesome! It started the day before my arrival at the dealership Recently I went to Priority Honda to purchase a vehicle for my wife and everything was awesome! It started the day before my arrival at the dealership. I had questions about a vehicle that had been posted on AutoTrader. The vehicle was still new to the dealer so photos weren't available. LaMari Cunningham (internet specialist) had a sales rep (Mark Cunnea) go out to the vehicle and take pictures and text them to me immediately. That gesture meant a lot as I was lived over an hour away and wanted to ensure that the vehicle met my needs before making that drive. Upon arrival the next day the vehicle was at the front and ready for my test drive. My salesman Lester was great. I told him the conditions I wanted to test the vehicle under (interstate, city, hills) and he complied. He took the time to help me figure out how the seats worked, use the Bluetooth, use the remote start, and assist me with the vehicle (which was not a Honda) and I appreciated his help. The vehicle was priced competitively and the transaction went smoothly. I believe I worked with Frank to finalize the sale. I am satisfied with this vehicle and when I begin shopping for my own vehicle I would definitely consider Priority Honda again! More

Always the best I always bring my vehicle to Priority Honda and my service tech of choice is Jim Comey. Jim is the epitome of cutomer service. There is not an appoin I always bring my vehicle to Priority Honda and my service tech of choice is Jim Comey. Jim is the epitome of cutomer service. There is not an appointment with him that does not come with a smile. And he always gives the best advice when it comes to servicing my vehicle. And if something comes up that will take longer than expected with the service, he keeps me up to date. He is the best. More

Great Service Great customer service at Priority Honda Huntersville. The staff is always friendly and able to explain things in a way that doesn't go over my head. Great customer service at Priority Honda Huntersville. The staff is always friendly and able to explain things in a way that doesn't go over my head. Great friendly service from James Comey. More

Great work Chris Chris Coley has worked with me several times and always tries to understand my needs and point of view. He also makes sure I have transportation cove Chris Coley has worked with me several times and always tries to understand my needs and point of view. He also makes sure I have transportation covered. I use Chris every time I can . More