Honda of Huntersville

great service!!! Came in to buy a Honda fit. Great service Dom was very helpful made the process very fast and painless. I would definitely recommend him and his servi Came in to buy a Honda fit. Great service Dom was very helpful made the process very fast and painless. I would definitely recommend him and his service. More

Service at Priority Honda I currently own a 2009 Honda Accord that I purchased at Priority Honda in Huntersville. I have been repeatedly let down at Priority Honda with the Se I currently own a 2009 Honda Accord that I purchased at Priority Honda in Huntersville. I have been repeatedly let down at Priority Honda with the Service Department. I was told at the time I purchased my car that I will receive free Oil & Filter changes, state inspections, towing for the entire time I have my Honda. Therefore, I take my Honda to Priority Honda for every oil change. You are normally also given a repair estimate (if needed) along with a multi-point vehicle inspection print out. I always look over the recommendations and I have in the past gone to other service areas to get the repair because of the cost savings. So on November 3rd, 2015 I had a scheduled oil change and Allen Sanchez was the service advisor. I noticed my car was finished and parked so I went to Allen to sign out and receive my keys. Allen checked my out and handed my keys to me, however I never got a copy of the recommendations and a copy of the repair estimate. I asked Allen for the copy of the recommendations, and that’s when he told me “you don’t get your car repairs done here so why would we keep telling you what needs to be done”. I was in so much of a shock that I asked him again what he was telling me. He proceeded to tell me again the same thing. So I told him that when I purchased the car I was never told that the repairs had to be done at Priority Honda in order to get the lifetime benefits and same level of customer service. He then raised his voiced and rudely told me that they were not going to waste time on telling me what is wrong with my car and then not get it service at their location. I couldn’t believe what I was hearing and asked to speak with the service manager. Lolli Cornelius came to me and I let her know what he said and she also was in shock. She then called Allen over and he told her exactly what he told me earlier during our conversation. Lolli quickly corrected the situation and indeed told me that was unacceptable and I should always get the same courtesy treatment and receive the same type of documents regardless of where I perform the services. She also told me that price match and I let her know that I was never told of that could be done. It was time for my oil change again on January 28th, 2016. Dawn Cockert was the service advisor I dealt with for this visit (very friendly). I let her know that I had also schedule an appointment in February for the drivers axle seal to be repaired as it was mention on several previous recommendation reports and I wanted to know again the price. I went to Dawn to sign out and pick up my keys. She told me that it wasn’t mention on the report to repair the axle. I went to my car and got the past several reports telling me that this needed to be done. She checked with the mechanic and he told her that it must have already been repaired because he wasn’t seeing any leakage. I let her know that I had never got that part fixed. So of course at this point several flags are going off in my head: 1) Did the part ever actually need repair and they just wanted to charge me for something that never needed done to begin with 2) Was it a small spot of liquid and they put it on the report without actually determining if it was the axle? And then continue putting it on every report going forward since they knew I would go to another place to get it fixed? Since according to Allen that why would they waste any more time on actually looking over my car since I don’t get my repairs done at Priority Honda. I am pending a follow up call back from Lolli (Parts and Service Director). Because I don’t know if I can truly trust Priority Honda’s service department. These are probably the major issues that I have encounter with this service department. I have had a few minor complaints, however I never really pushed them due to not worth the time investment. Gary Dominguez More

GREAT SERVICE & EXPERIENCE Purchased a new 2016 HONDA ACCORD SPORT with a new lease. Traded in my 2013 HONDA ACCORD SPORT. It was a very smooth process with the Sales Manager Purchased a new 2016 HONDA ACCORD SPORT with a new lease. Traded in my 2013 HONDA ACCORD SPORT. It was a very smooth process with the Sales Manager Mr. Mike Johnson & I was very happy with the service & professionalism that was extended. This is my third Honda Accord at this dealership & they have always done a great job. You get oil changes & inspections for free & car washes. The service has always been great & I highly recommend this Honda dealership. Perry Ali More

Bad Overall Experience I have been repeatedly let down at Priority Honda. We bought a new Odyssey from them and have time and again been frustrated with them. We bought a se I have been repeatedly let down at Priority Honda. We bought a new Odyssey from them and have time and again been frustrated with them. We bought a semi-annual maintenance package that turned out to be a glorified car wash. The "Free Oil-Changes" (with an appointment) take over 2 hours. After taking my van back for an alignment (after only having the NEW van for 2 months) I had to pay to have them fix it and that didn't even work. I call and talk to numerous people about these issues, each with a promise to return my phone call with a resolution...but the phone never rings from them again. Hopefully others don't have these issues but my families frustrations have been unacceptable. More