Honda of Indian Trail

In August 2010 I purchased a brand new 2010 Honda Accord. From the first week, I have had trouble with this car, while the dealership refused to replace the car, the service staff was initially very nice an From the first week, I have had trouble with this car, while the dealership refused to replace the car, the service staff was initially very nice and made several attempts to fix the car. It would work fine for a while and then the problem would return. The car vibrates and shakes and the steering is affected by the vibration. I have taken the car in for repairs at least seven (7) times for the same problem. On February 16,2011 I took the car in again for the same problem in which I almost caused an accident on the highway due to the vibration and the car pulling to the left. I was told that the problem was the road force on the tires again for the fifth (5) time and that it had been corrected. Then I was told that I could no longer bring the car in for repairs unless I paid for the repair, when I argued that I have had this problem since buying the car, I was basically told that it was not their problem. These guys are very friendly and polite while you are getting shafted by them. I asked the sales person would the take the car back as a trade and allow me to purchase a new one and they said the car was worth $16,000 on the trade. Now I know that cars depreciate the moment you drive it off the lot, however this is my third Honda Accord. My car is the top of the line Accord, V6 with all the bells and whistles and the current book value is $24,000, why is it not worth more in a trade? Is it because they knew something was wrong with the car when they sold it to me? More

UPDATE: Within 30 minutes of posting my original review UPDATE: Within 30 minutes of posting my original review (which was negative), Kris Childs (GM) called my cell phone to make amends. He informed he th UPDATE: Within 30 minutes of posting my original review (which was negative), Kris Childs (GM) called my cell phone to make amends. He informed he that he had been in and out of the office for a few days, and was apologetic and quick to resolve the situation. I asked if we could get a loaner vehicle, and he got us a 2012 Civic with 40 miles on it (WHOA! took it to the next step). The car we bought was ready on Friday, the new trunk was freshly painted and the interior of the car looked and smelled great - looks like they took the time to detail the inside and outside as well. They did a great job to resolve an otherwise nasty situation. The car came back immaculate, albeit delayed. After speaking with Kris and Steve again to resolve the issue, I am convinced that Steve and Kris did everything in their power to resolve the situation. ORIGINAL REVIEW (EDITED for clarity): My wife and I had been looking for a used Civic to get rid of the older Jeep we had. After months of searching, we found one at Metro Honda, a grey 2007 EX. Perfect! I put in an internet request, and Steve Hargett responded next day, gave me an online price, and set up an appointment for a test drive. That weekend, we met with Steve a few minutes early and drove the car. On a visual inspection, there was a slight problem - the trunk had a dent in the top. We mentioned it to Steve, who assured us the trunk would be fixed at no cost to us. We went inside, reviewed the carfax, discussed pricing and financing, and came to an agreement. We met with David Helms to finalize the paperwork for buying the car, and off we went. That was Saturday. On Tuesday, David called to tell us he'd negotiated a better rate (wow!) so we had a lower payment. We also arranged to drop off the car to have the trunk repaired. 10 minutes later, we were out of the dealership with the assurance that the car would be ready tomorrow (Wednesday). [EDIT] Long story short, the car wasn't ready until Friday. My wife almost missed work on Thursday, but we managed to get her there. From what I understand, the car was not being serviced by the dealership, but the local auto body shop (who I'm familiar with), who is a reputable source for work. I imagine that the dealership and body shop don't work the same schedule and that the body shop had tons of other work to do as well (they always do), so this could explain some of the delay. It would be different if it was the Metro Honda service department, but it was serviced by the body shop down the street. To summarize: The sales process, from the test drive to negotiations and purchasing, was painless and easy. Steve was very helpful, and made everything work out how we wanted it to. 5/5 Steve Hargett. The financing process was the same. Quick, simple. The typical "sign here", "sign here", but with added conversation to make it less boring for all involved. As mentioned above, David negotiated a lower rate with the bank, so 6/5 for David Helms. The service process was OK. As detailed above, it was not the dealership's fault my car was late getting finished, and they did everything in their power to resolve the situation. 4/5 for the dealership. Overall, I give my experience a 4/5 Good, because that's what it was. Good. Would (and will) recommend to friends and family, would buy again (2012 Si, anyone?), and will take my pre-paid service visits here. More

Genuinely feel that both of these gentlemen went the "extra mile" on my daughter's CR-Z. Her car was purchased out of state but, her needs were addressed without hesitation. Metro Honda will now be ou "extra mile" on my daughter's CR-Z. Her car was purchased out of state but, her needs were addressed without hesitation. Metro Honda will now be our dealership of choice and I would recommend all Honda owners to do the same. Thank you gentlemen and thank you Metro Honda for employing these guys. Give'm a raise!! Richard Baggs More

Steve Hargett was great to deal with. No pressure and made you feel right at ease. The price was right and I would definitely recommend this dealership. made you feel right at ease. The price was right and I would definitely recommend this dealership. More

We really enjoyed our experience buying our new pilot from Metro Honda. We have bought from Marcus in the past and didn't hesitate to call him when my husband decided to trade in his car. Everything is from Metro Honda. We have bought from Marcus in the past and didn't hesitate to call him when my husband decided to trade in his car. Everything is always simple and easy for us. Thanks for another great experience! More

I want the people who read this to understand....there is a dealer closer to me that I can go to instead of Metro Honda, but because of Metro Honda's amazing service I would say that "if Metro Honda was on a a dealer closer to me that I can go to instead of Metro Honda, but because of Metro Honda's amazing service I would say that "if Metro Honda was on another planet, that is where I would GO!"...get the hint!....lol! More

This sales experience was above and beyond my expectations. Malachi answered all my questions and concerns and I highy recommend him to family and friends. Dwayne and David made the buying proce expectations. Malachi answered all my questions and concerns and I highy recommend him to family and friends. Dwayne and David made the buying process smooth for me and my family. My kids enjoyed the game room, movie and popcorn. Go Jets!!! Go Metro!!! More

Working with Malachi made the whole "car buying" process a pleasure because of his expertise, personal commitment to excellence and sincere effort to satisfy the customer. His integrity spe buying" process a pleasure because of his expertise, personal commitment to excellence and sincere effort to satisfy the customer. His integrity speaks volumes at a time where time and money are some of our most valued commodities. He has made a friend for life. More

Our car buying experience at Metro Honda was nothing but pleasant primarily because of Mr. Smith. His enthusiasm and knowledge of the car he was selling evident the first time we talked to him on the phone, pleasant primarily because of Mr. Smith. His enthusiasm and knowledge of the car he was selling evident the first time we talked to him on the phone, and then again at the dealership. He is responsive to customer questions and it is obvious he strives to ensure the customer is satisfied. I would recommend buying a car at Metro Honda to all my friends and family, and if they want a competent, non-pushy sales person, to ask for Malachi! More

I have been to many dealerships in the past to purchase cars, and I can honestly say I have never had a better, more friendly, experience than my one with Malachi at Metro Honda. He was very kind, patient cars, and I can honestly say I have never had a better, more friendly, experience than my one with Malachi at Metro Honda. He was very kind, patient, friendly, and followed through with the sale. I am MORE than please with my transaction, and I have and will continue to recommend him and metro Honda to my friends and family. From the moment I walked in until the moment I left I was treated with respect from everyone. I was more than impressed when Malachi presented me with the maintanence sheet showing to me how my quality work had been done on my CRV before I purchased it to make it "worthy" of Metro Honda's standards. This gave me a great sense of secuirty knowing I was getting a great vehicle with no hidden suprises. Even after the purchase, when I called unpon Malachi for some assistance, he was more than helpful in getting my matters resovled. Thanks so much Malachi!!!! More