Honda of Indian Trail

Need some parts for my vehicle and was able to get them. The parts guy was great. Would recommend you go to them. The parts guy was great. Would recommend you go to them. More

Great experience with Ryan Duffy at Honda of Indian Trail. He was professional, helpful, and made the whole service process quick and easy. Really appreciate the communication and customer care. Highly Trail. He was professional, helpful, and made the whole service process quick and easy. Really appreciate the communication and customer care. Highly recommend working with him if you’re getting your vehicle serviced. More

Ryan Duffy was great to work with! He was friendly, helpful and very knowledgeable. Would definitely recommend. He was friendly, helpful and very knowledgeable. Would definitely recommend. More

Ryan did an excellent job of explaining what work needed to be done and keeping me informed of its progress. to be done and keeping me informed of its progress. More

I have bought many new vehicles over my lifetime and I always hated the process. It seemed as though it took several hours and many long back and forth conferences with the saleserson and manager. This w always hated the process. It seemed as though it took several hours and many long back and forth conferences with the saleserson and manager. This week, I met Kevin McGirt at Honda of Indian Trail and was amazed at how easy he made my new car buying experience. I definitely recommend calling Kevin if you are in the market for a new or used vehicle. More

I have bought two new CRVs from Honda of Indian Trail (formerly Metro Honda). Both times they have provided the most aggressive offer on a trade in. Trading in my 2014 for a 2025, I had my CRV appraised (formerly Metro Honda). Both times they have provided the most aggressive offer on a trade in. Trading in my 2014 for a 2025, I had my CRV appraised at Honda of Indian Trail, Hendricks Honda, and Scott Clark Honda. Honda of Indian Trail beat the next closest dealer by over $2000 on my trade in. More importantly, the sales process was easy. I worked with Adrian. He was excellent and I cannot recommend him enough. I really appreciated that he never tried to upsell me as other dealers in Charlotte did. While Honda of Indian Trail made a very aggressive offer (and one that I ultimately accepted), they allowed me to walk with the offer and sleep on it. I was able to call back the next business day as soon as they opened confirming that I would move forward with the purchase. Honda of Indian Trail and Adrian helped locate a vehicle with the interior and exterior colors I wanted at another dealership and transported it quickly for me to pick up. They really went above and beyond from the trade in value and the specific vehicle delivery. While I usually keep my vehicles for a long time, the next time I am in the market, I will go here again. More

Stay as far away from this dealership as possible. They falsely advertise what’s on the vehicle, overcharge and when you confront them, they lie and cover for each other. I went back the day after p They falsely advertise what’s on the vehicle, overcharge and when you confront them, they lie and cover for each other. I went back the day after purchasing my vehicle and spoke with the sales manager, Chris. I told him I felt like they o recharged when the vehicle didn’t have the accessories I was told it had. I asked if I could just get my car I traded in back and cancel the deal. He laughed and said they couldn’t do that. He said he could offer a few free services (oil change, etc). I told him I wouldn’t be back on the property for that. Fast forward I email the GM who I tried to meet with i. The first place but he was out of office. Never heard back from him so sent another email today - three weeks later- and he says Chris told him he offered to unwind the deal. Now WHY would I be so upset and unhappy if he offered that?!? That’s what I wanted. So I told him Chris was lying. But he responded he believed Chris and we could concede business and move on. Now you’re calling me the liar? Sad it’s just my word against theirs because they will continue to lie and cover for each other. I am a lot of things but liar I am not. Stay far, far away from this business. Just read ALL reviews closely and go to BBB reviews. It’s one after another. I will be trading my 2025 and taking a huge hit just to no longer be associated with these bunch of liars. More

Disappointed that’s what I am! ! Started out telling me my credit score was 100 points less than what my credit union said. Tried to get me to agree to a rate of 13% Laughable, I ! Started out telling me my credit score was 100 points less than what my credit union said. Tried to get me to agree to a rate of 13% Laughable, I felt once I signed the papers they wanted me out of the way for the next sale. No owners manual, I didn’t know so much of the new features. Hurriedly showed me a couple of things. And said he (salesman) had to get back to his customer. I’m having to learn features through friends and the internet. They were supposed to transfer my tag. Even put my old tag on my new car. Received a call couple weeks later saying I needed to come get my new tag. I have called …… left messages and nothing. I plan to call again tomorrow and ask for the GM, sure I won’t get to speak to him. Still waiting to hear from lady about the tag. I have had too many problems, I will not purchase from these people again nor will I recommend them! Honda of Indian Trail Indian Trail NC More

I bought a used CR-V from this Honda dealer. They said they had replaced the brake rotors but when i go home the brake assemblies wre squeaking because they had not lubed them Also they gave me They said they had replaced the brake rotors but when i go home the brake assemblies wre squeaking because they had not lubed them Also they gave me the second key, but it wasnt working becuase it had NO battery in it. My advice: stay away. More

Run! Dishonest, unprofessional, culture of deception, waste of time, no customer service to speak of! Dishonest, unprofessional, culture of deception, waste of time, no customer service to speak of! More