Honda of Jefferson City - Service Center

Quick and quality This is my second visit to their service department for a routine oil change and tire rotation. I also thought I had a recall (come to find out it was This is my second visit to their service department for a routine oil change and tire rotation. I also thought I had a recall (come to find out it was for my old vehicle). Mike did a courtesy check for any recalls on my vehicle anyway. I had none. He was very informative and pleasant to talk to. Tyler was also helpful when I first arrived and left. Great service team there. And it took the same amount of time as it did my last visit. As a holiday bonus, they had Christmas music playing. More

oil change and tire rotation and recall The service department made an appointment and gave a good estimate of when it would be done. A new problem surfaced and it took a little longer but The service department made an appointment and gave a good estimate of when it would be done. A new problem surfaced and it took a little longer but it was covered under warranty and taken care of. There was an odd wear on a tire that should have led to an alignment check but it was not performed. Overall I was satisfied. More

Airbag recall Great service. Contacted me with additional concerns. Explained in detail what they had found & what parts were needed to finish. Fast & efficient. C Great service. Contacted me with additional concerns. Explained in detail what they had found & what parts were needed to finish. Fast & efficient. Contacted me as soon as they completed all. More

Expensive oil change - not happy Went in for oil change and tire rotation, ended up spending $240 on items i didn’t want because of mis communication with service rep. Went in for oil change and tire rotation, ended up spending $240 on items i didn’t want because of mis communication with service rep. More

Courteous and thorough What started out as simply a free replacement of the passenger side airbag due to a recall, began with a thorough inspection of the vehicle, which tur What started out as simply a free replacement of the passenger side airbag due to a recall, began with a thorough inspection of the vehicle, which turned up a couple of dirty filters, as well as a 'tired' battery. The service tech, Kent Hager, showed me vehicle fluid samples (brake, transmission, etc) and explained that they were okay for now. I was shown the dirty filters and the result of the battery tests, with the recommendation that they be replaced. A complimentary car wash and detailing was also part of the service, as well as a detailed, printed summary of the work performed on the vehicle. While in the customer lounge waiting for the work to be done on my vehicle, I observed the service techs sitting down with other customers, explaining what was being done to their vehicles, recommending other repairs or adjustments, and giving the customers an estimate of how long it was going to take. Well done, guys. More

Another excellent experience I took my 2012 Honda Fit tonHonda of Jefferson City in response to a recall notice about the passenger side airbag. They provided their usual excellen I took my 2012 Honda Fit tonHonda of Jefferson City in response to a recall notice about the passenger side airbag. They provided their usual excellent service and all is well. More

If you have the time We arrived early for a 15,000 mile maintenance service (oil change, tires rotated and balanced, alignment check). I asked approximately how long it sh We arrived early for a 15,000 mile maintenance service (oil change, tires rotated and balanced, alignment check). I asked approximately how long it should be and was told someone would come speak with us in a few minutes. An hour later I go to check on the status and someone is just getting in to my car to start the service. An hour later I go to check the status and they finally talk to us for the first time and we discuss my car. We ask about the tire rotation part of the maintenance package and they had no idea what I was talking about so I had to pull up my scheduled appointment to show what was to be done that day. They said to go back the waiting area as it should only take a few more minutes. Yet, another hour later my car still hasn’t moved. Finally the alignment is checked but not until we waited another hour (total of 4) for a simple maintenance service on a 2 wheel drive CRV. The only reason we finally got out of there was because a gentleman from the sales side had noticed us there all afternoon and ask us about what kind of service we were having done. When we told him even he seemed surprised that we were still there and we saw him immediately go talk to the manager. We were not happy with the lack of communication or the time it took for simple scheduled maintenance. We intend to drive the extra distance to Columbia for any service in the future. More

Always great communication I have always had good communication from the service department. Whenever I go there they tell me if things are going bad on my crv and then let me I have always had good communication from the service department. Whenever I go there they tell me if things are going bad on my crv and then let me make the decision on fixing it or not. They only problem I would say that I have had is that after the service I get bombarded with emails, phone calls and text of how my service went. I would t mind just an email to take a survey but all the rest is a little too much! More

First visit was terrific Our first visit to the service center was a very pleasant experience. The issues we came for were handled quickly. Friendly employees and a very cle Our first visit to the service center was a very pleasant experience. The issues we came for were handled quickly. Friendly employees and a very clean facility. More

Excellent Service Very helpful and courteous. Appreciated his recommendations and concern. I needed to replace two tires, with the threat of bad weather, and he was w Very helpful and courteous. Appreciated his recommendations and concern. I needed to replace two tires, with the threat of bad weather, and he was willing to make time for my car. More