Honda of Jefferson City - Service Center

Friendly people, but slow on follow through I would have to say that follow up for anything that they don't have parts for on hand is off. I have been waiting for 5 days for a part that was s I would have to say that follow up for anything that they don't have parts for on hand is off. I have been waiting for 5 days for a part that was supposed to be there the next day. I have also had to repeatedly call back to see if the part came in. Also since they have outsourced most of their contact numbers it takes a bit longer to get through to the onsite service department. More

Opposite of what I've usually seen I had an appointment scheduled for maintenance. Oil and filter, tire rotation, air filters. Started with one person and ended with another. First pers I had an appointment scheduled for maintenance. Oil and filter, tire rotation, air filters. Started with one person and ended with another. First person said they would come show me the filters and I could decide if I wanted to change them. Half way through the service, another man who I hadn't talked to before came and showed me to my vehicle up on a lift. He stated my tires were bad and that all four needed changed today. I saw tread, no exposed wires, etc. I felt I had a few more months left. He was very pushy. Price quoting me $120 for the same exact type of tire with over 60k miles on it. This is a leased vehicle. When I get new tires, they aren't going to be top of the line since I will only have the car for another two more years. I asked him to continue with the tire rotation and I would look into tires at another time. Not what he wanted to hear. Then I noticed my car parked next to the service center for over 20 minutes. I peeked into the service department to see the man I was taking to texting on his phone. So I sat and waited for 20 minutes while my vehicle was already done before the man came to get me. When I asked him if they had replaced my air filters he told me that the service techs didn't even check, even though I specifically asked for it when I made the appointment and was even confirmed with the first man that I spoke to. Too bad he didn't stay with my case until I left or I'm sure that I would have had a better outcome. At that point I paid for my oil change and left; I had had enough. More

Worst dealership experience by far!!! Worthless!!! Recently purchased a car from this location. Hands down worst dealership I've dealt with. Made a deal with me then came back and tried to charge me $2 Recently purchased a car from this location. Hands down worst dealership I've dealt with. Made a deal with me then came back and tried to charge me $250 more. Had to bicker with them just to get a full tank of gas. Service is horrible. Service managers aren't advisors, they're clueless. Mechanics were telling advisors what to do. Mechanics did this with my car and when the service didn't fix the problem they tried to blame it on me. Service is so bad they screwed up putting slash guards on my car. Finally, to cap off the worthless dealership I caught the service advisor joy riding in my car when it was supposed to be being serviced. Clueless managers all around. Save yourself the trouble. More

Excellent experience. Mike is very professional and helpful. Service was completed as promised and explained clearly. I will be back for my future service. Thank you ver Mike is very professional and helpful. Service was completed as promised and explained clearly. I will be back for my future service. Thank you very much. More

Up front and accommodating My car was due for the 100K mile service, which is very pricey. They were willing to break it up into two visits to make it more affordable. Then it e My car was due for the 100K mile service, which is very pricey. They were willing to break it up into two visits to make it more affordable. Then it ended up being less than originally quoted! More

Service Workmanship is very good and staff r helpful. Waited while work was done which included checking the under carriage to insure no damage was done as Workmanship is very good and staff r helpful. Waited while work was done which included checking the under carriage to insure no damage was done as a result of hitting an unmarked divot in the road. Took much longer than expected 2 1/2 hrs. Would have made other arrangements rather than waitinfo More

Factory Recall Kent was great to work with. Got a loaner car while mine was being worked on. Had the work done in a day. All around good experience. Kent was great to work with. Got a loaner car while mine was being worked on. Had the work done in a day. All around good experience. More

Requested software update When I called for an appointment to complete the software update as required by corporate, the service department said I could get in immediately. Aft When I called for an appointment to complete the software update as required by corporate, the service department said I could get in immediately. After telling them I lived 45-60 minutes away they said I'd be in and out in 45 minutes. I asked what service was due and the rear differential was a little past due so they took care of it quickly. I was treated with kindness, professionalism, and expediency. I would recommend them anytime. More

Nefarious Service Center Scheduled an appointment using online website scheduler. Service adviser called and was advised of the exact service wanted and the service adviser w Scheduled an appointment using online website scheduler. Service adviser called and was advised of the exact service wanted and the service adviser was advised that a coupon for the service would be provided. When the service adviser was presented with the coupon for the service he said he knew nothing about it. Then he said the person who issued the coupon no longer worked there...but he would honor the coupon anyway (the manner and tone of voice was not pleasant). During the service, they claimed all fluids were extremely dirty to include the transmission, I declined all work except lube, oil & filter change. After the vehicle was brought home, I inspected the transmission fluid - it was a bright pink and smelled sweet - no discoloration or burnt smell. Additionally, somebody checked the air filter behind the glove box and did not correctly reattach the glove box slider, now it doesn't work properly. I only live 55 miles away so it's not worth returning. More

5 Star Service Jefferson City Honda is a good dealership and I do recommend them when asked. However; your Customer Service is the best! Broc Tellman goes above an Jefferson City Honda is a good dealership and I do recommend them when asked. However; your Customer Service is the best! Broc Tellman goes above and beyond in his job as Service Advisor. I could go anywhere to get my Civic worked on, but thanks to your service team-I never will. Broc and the other service advisor are the best. More