Honda of Jefferson City - Service Center

Excellent, courteous service Quick in/quick out....service rep very courteous & pleasantly accepted my "no"when offered additional services that I felt were unnecessary at this ti Quick in/quick out....service rep very courteous & pleasantly accepted my "no"when offered additional services that I felt were unnecessary at this time. I will be returning in the future for all service requirements! More

Rotor replacement. Work done in good time. Appreciated being shuttled home. Kent is terrific! Always helps in every way that he can. Car is functioning great now. Work done in good time. Appreciated being shuttled home. Kent is terrific! Always helps in every way that he can. Car is functioning great now. More

Oil change Everyone I deal with at the Honda Service center is very nice and polite and great to work with!! Thank you! I had three guys helping me in 4-27-16 an Everyone I deal with at the Honda Service center is very nice and polite and great to work with!! Thank you! I had three guys helping me in 4-27-16 and they were all excellent to work with! More

Oil change and recall Excellent customer service and a very friendly staff! I needed to take my new civic in for a scheduled maintenance and a possible recall on parts. The Excellent customer service and a very friendly staff! I needed to take my new civic in for a scheduled maintenance and a possible recall on parts. The staff members explained everything to me and gave me a loaner vehicle to use in the mean time while my vehicle was being serviced. My vehicle was ready the next day but I was not able to pick it up since I was working - I appreciated the staff being understanding of this and letting me use the loaner car until the following morning when I was able to pick up my vehicle. More

Oil Change Great customer service and work done in a timely manner, I appreciate the great service that I have always received from your employee, Broc, in the Great customer service and work done in a timely manner, I appreciate the great service that I have always received from your employee, Broc, in the service department. More

oil and transmission change I was pleased with my visit. It didn't take long and everything was explained to me. Transportation was provided quickly so I didn't have to wait ar I was pleased with my visit. It didn't take long and everything was explained to me. Transportation was provided quickly so I didn't have to wait around to go where I needed to go. More

Safety Recall My CRV had s air bag safety recall and my dealerships was very prompt to get theme a rental car. Also I got my oil changed and I am always satisfied w My CRV had s air bag safety recall and my dealerships was very prompt to get theme a rental car. Also I got my oil changed and I am always satisfied with the service I receive. More

Not fully satisfied. Arriving early for my scheduled oil change, I was informed that although advertised as $9.95, it would actually cost me $15 or $16. When I asked why t Arriving early for my scheduled oil change, I was informed that although advertised as $9.95, it would actually cost me $15 or $16. When I asked why the additional $5-6, I was told sales tax. I informed the employee who signed me in that Jefferson City's sale tax was only about 8%. He shrugged his shoulders and said he did not know why it would cost several additional dollars. Was he lying or inadequately trained? When I arrived later to pick up my car this same employee asked what I wanted in a somewhat rude tone of voice. I said I was waiting to get my car back. When the check-out employee returned to the counter from dealing with another customer, he respectfully quoted me $14.74. I asked again about why so much sales tax. He explained that there was a mandatory $3.02 miscellaneous charge. I said then Corwin Honda falsely advertised the $9.95 oil change. It is actually a $9.95 + $3.02 + sales tax oil change. I said it should have been advertised as $12.97 + sales tax - still a good deal, but why lie about the price. Why not disclose the mandatory miscellaneous costs up front. The checkout employee was more polite and courteous than the employee who checked in my car and later asked why I was at the counter in a less than customer-friendly tone of voice. The check-out employee agreed to take the $3.02 off the bill. I still paid $1.77 for sales tax, a bit high for a $9.95 transaction, and more than I should have paid. Here is my recommendation: If you would advertise honestly, revealing all hidden costs up front, me, and a lot of other people, would be your faithful customers for life. Is a $3 or $4 lie (hidden charge) worth jeopardizing good customers? The last three cars my wife and I have purchased have been brand new Hondas. I am not the only customer who does not like hidden costs and excessive sales tax charges. It is not so much about a few dollars. It is about honesty and integrity. If you will lie or hide a few dollars of mandatory charges until check-out time, what else will you do? Thank you for listening. More

Came for an oil change due to special offer I do not know what to say. The person I spoke to when dropping truck off was helpful when I picked the truck up the person was helpful. Keith Hansen w I do not know what to say. The person I spoke to when dropping truck off was helpful when I picked the truck up the person was helpful. Keith Hansen was there at desk to make sure things went smoothly. More

Supervisor of the Year I bought my vehicle new at this dealership, and I also do all routine maintenance here. I've always had positive experiences when scheduling with/work I bought my vehicle new at this dealership, and I also do all routine maintenance here. I've always had positive experiences when scheduling with/working with their service advisor, Broc. He is professional in the aspect of making sure my car is ready on time, I understand everything on my sales ticket and always has a friendly demeanor. Their courtesy van drivers are also great guys, and usually give me a good laugh during my commute to and from work. More