Honda of Jefferson City - Service Center

Service Had an air leaking rear tire with a screw in it. Tire appeared to be getting a bit near the wear bar. They are seven years old, so decided to replac Had an air leaking rear tire with a screw in it. Tire appeared to be getting a bit near the wear bar. They are seven years old, so decided to replace all four. Called and talked to Tyler and was able to get me in right away on a Saturday afternoon. Appreciated the fast service and everyone was helpful and friendly. More

First Rate! In and out in a timely manner! Tyler does a great job! Very professional! Waiting area is top notch! I greatly appreciated the complimentary car was In and out in a timely manner! Tyler does a great job! Very professional! Waiting area is top notch! I greatly appreciated the complimentary car wash and tire shine!!! More

Absolutely wonderful service! Tyler (Service Manager) was very knowledgeable and helpful and made sure all my repair issues were properly attempted to. The atmosphere is very warm Tyler (Service Manager) was very knowledgeable and helpful and made sure all my repair issues were properly attempted to. The atmosphere is very warm and welcoming. All the employees there are were friendly. I loved the customer waiting area—clean and very, very comfortable. More

Excellent experience Everyone was very helpful and friendly to us, especially our service advisor Bryce Ramay. Comfortable environment with excellent coffee and other re Everyone was very helpful and friendly to us, especially our service advisor Bryce Ramay. Comfortable environment with excellent coffee and other refreshments that were very good. Excellent job on my vehicle. Would definitely recommend this place. More

Tire Repair Was in JC for a funeral when low pressure indicator light came on. Service department got me in and out and back on the road in a speedy fashion. Was in JC for a funeral when low pressure indicator light came on. Service department got me in and out and back on the road in a speedy fashion. More

Poor Service Chris My name is Mike and I purchased my 2018 Honda CR-V Touring Edition in October 2019. I got your name from a friend at the company I work for cu Chris My name is Mike and I purchased my 2018 Honda CR-V Touring Edition in October 2019. I got your name from a friend at the company I work for currently and wanted to get in touch with you about the recent service I had with Jefferson City Honda. I worked with Bryce (not sure of the spelling so I apologize ahead of time) in the Service Department. I had my first new car oil change, tires rotated and I also had a couple of stone chips in my windshield. All was completed except 1 of the stone chips so I contacted Bryce to let him know and I was told there was only 1 stone chip and it was repaired (that part is correct). The 2nd stone chip was not repaired and I called and gave him that information along with a crack due to that chip not being repaired the first time around. Bryce also setup an appointment for a company Honda's uses to repair windshields for you all and when I explained to the lady what it was, she contacted Bryce that day. I called her back the next day and said I needed to speak with Bryce about the windshield because originally Bryce told me on the phone that they would fix my windshield. Talking with Bryce again, he told me that I would have to pay $1200.00 to have them replace and re-align all the sensors because they couldn't fix that stone chip that was missed the first time around. I was not and still am not very happy with the service I received because now I have to fork out $1200.00 for the windshield and align the sensors too. Bryce told me that his service manager would call me and I said OK and I hung up on Bryce because I was that angry and didnt want to say anymore. That was two weeks ago and I have not received any calls from anyone. I told Bryce that I would not be doing anymore business with Honda of Jefferson City due to this incident. The only respectful service I received was from the sales person I dealt with when I purchased the vehicle. I'm giving you this information so it does not happen to anymore of your customers. Thank you, Mike Chris, I know you are very well respected man by how my co-worker spoke so highly of you that is my whole reason for contacting you. The above message is from April 12, 2019 which you (Chris) called me about and then proceeded to give me excuses as to why your Service Manager never called me back. You also told me that you would call me back and I haven't heard back from you yet. I have left messages for you in May, June August and September in regards to my windshield and you still have not called me in regards to a solution. As of today, the crack has now increased into my viewing area on the drivers side and is causing issues. My next step is to contact the Honda corporation as nothing has been done by you to fix this problem since I purchased this vehicle brand new from your dealership. Mike This is in regards to the Jefferson City, Missouri dealership. Service is terrible to say the least. More

Better than I had hoped for. Everyone I encountered at Honda of Jefferson City was friendly and had a kind word or smile. Tyler my advisor did everything I asked and when he found Everyone I encountered at Honda of Jefferson City was friendly and had a kind word or smile. Tyler my advisor did everything I asked and when he found something outside of what I had requested he sent me a text with a picture of the problem asking if I would like to get it taken care of while the car was in the shop. Of course I did but it was nice that he didn’t assume it and do something without permission. Great experience!!!! More

Love my Odyssey! Get great service from Jeff City Honda. I get great service! Kent is familiar with my car and sees to it that everything is ready for my travels. Since I travel far and wide almost all the I get great service! Kent is familiar with my car and sees to it that everything is ready for my travels. Since I travel far and wide almost all the time, this is very important to me. More

Fast, friendly and affordable Kent went above and beyond to make sure I was well informed of the necessary services needed for my vehicle. He is always very helpful and knowledgeab Kent went above and beyond to make sure I was well informed of the necessary services needed for my vehicle. He is always very helpful and knowledgeable. More

Awesome! Service was fantastic. Just purchased my vehicle and immediately started having a low tire. Brought it in to service and turned out I had a nail in th Service was fantastic. Just purchased my vehicle and immediately started having a low tire. Brought it in to service and turned out I had a nail in the inner sidewall. Craig Long was able to get me two new tires and had them on and balanced in a reasonable amount to time. They told me that the tire sensor was broken in the process and replaced it at not cost as well. More