Honda of Lake Jackson

Buy local Great job on making the sale a smooth process. Jesse was courteous and professional. I got a competitive price on a excellent used Civic. Friendly s Great job on making the sale a smooth process. Jesse was courteous and professional. I got a competitive price on a excellent used Civic. Friendly staff More

First Service Maintenance Amber Henson and technician Cesar Grimaldo did a great job. Lee Gracia is also attentive on our query. Excellent service!Looking forward on out next v Amber Henson and technician Cesar Grimaldo did a great job. Lee Gracia is also attentive on our query. Excellent service!Looking forward on out next visit. More

Honda Lake Jackson Honda Service Department always gets my car in and out of service in timely manner. They make suggestions as to what needs to or should be done soon t Honda Service Department always gets my car in and out of service in timely manner. They make suggestions as to what needs to or should be done soon to keep my car in tip top shape. They are never pushy about getting it done right now, unless it’s something that could be a danger to me while driving. They are always very friendly and the dealership is always clean. They usually have coffee/donuts and/or fruit to customers waiting on their vehicle. Cashier is always very professional and friendly. More

Service appointment Service was done speedily , with no problems. People were very friendly, making me feel at ease. The procedure and results were explained as I paid my Service was done speedily , with no problems. People were very friendly, making me feel at ease. The procedure and results were explained as I paid my bill! More

Excellent service department The Service Writer, Amber, was able to make my oil change appointment quickly. Before I arrived, Amber did thorough in review of my 2014 Accord servic The Service Writer, Amber, was able to make my oil change appointment quickly. Before I arrived, Amber did thorough in review of my 2014 Accord service history, and already knew what I expected. The service tech found a week battery. Amber told me it was covered under the battery manufacturers warranty, and I authorized the replacement. I have complete confidence in Honda of Lake Jackson service department. More

Very bad service I would like to start by saying that the service that I received from this dealership on Dec. 4, 2018, was one of the worst customer service experienc I would like to start by saying that the service that I received from this dealership on Dec. 4, 2018, was one of the worst customer service experiences that I have ever received in my life. On Dec 3rd, I viewed a vehicle that was posted by the dealership and contacted them to verify that the vehicle was still available for sale. I was greeted by Mr. James ***** and I was informed that the vehicle was available and I was told that he would have someone text more pictures of the vehicle to me. I received the pictures and I was told that the price of the vehicle was as such because of the paint condition on the vehicle. Communication continued through Mr. James ***** as to if I was still interested in the vehicle after receiving the pictures. I acknowledge that I was still interested in the vehicle and that I would be by Dec. 4 that afternoon to see it. This is because the dealership is two and a half hours away from where I live. My wife, seven-month-old daughter and myself, arrive at Honda of Lake Jackson and was greeted by a salesperson and informed that Mr. James ***** was not there today. The salesperson did say he was told that Mr. James ***** was expecting some customers today and that he would help us in his place. We told him why we were there and was escorted to his desk so that he could get more information on the vehicle and the keys. When the gentlemen returned he started by saying "I hate to be the one to bring bad news but that vehicle was taken to the shop". I then informed the salesperson that we drove two and a half hours to see this vehicle after communicating with Mr. James ***** that we would be there at this time the day before. The salesperson then goes and talk to the "Sales Manager to discuss the situation we have now been put in and was told that there is a comparable vehicle outside that we can see. Reluctantly but for my wife to get an idea of what to expect I entertained the request and we did. After viewing the vehicle I identified the difference between the two vehicles to my wife and the salesperson questioned my interest in that vehicle over the one we viewed. I stated that the price was the sole reason and he replies by asking if I had seen the vehicle that we came to purchase. I inform him of the communication between myself and Mr. James ***** and that I had received pictures of the vehicle. At this point, it is when his face revealed some concern as he states that the vehicle is in the shop to be painted. I told him that was not possible and presented the exchange of text between Mr. James ******* and myself addressing the price because of the paint. After more discussion between him and his Sales Manager my wife, my seven-month-old and myself was informed the vehicle is being painted and the price will reflect the paintwork. Let me state again after communicating with this dealership all day Monday, Dec. 4, 2018, letting them know that we are coming out on a two and a half hour drive to see this vehicle this what we are told. I go on to reiterate that I have just driven my family two and a half hour can we at least see the vehicle. the salesperson went yet again to the "Sales Manager" and was told no we could not and not only could we not but they have nothing to offer us. At this point, I was informed that the only thing they can offer me is a 3-year lease on a new vehicle for $13,000. I expressed that I was not there to lease a vehicle, if my intention was to lease I could have saved again my wife, my seven-month-old and myself two and a half hour or 5 hours all together and leased from the Honda dealership 5 miles away from us. As we are leaving the dealership with nothing, after I have lost time and money I do address the salesperson and tell him that this is the worst service that I have ever received in my life. I was disgusted that the so-called "Sales Manager" never stepped outside of their office but sat there looking at me through their glass window. For one as a manager, I would have never allowed ony of my team members to face this issue alone. Secondly, the way that the "Sales Management" team sat there looking at us; as if our sale did not matter to their business, as they made no effort to even compensate us for the wasted time and money that we have lost. Of course, as we are leaving the dealership I call Mr. James ***** and my call goes directly to voicemail, where his voice mail is full. I then send him a text expressing my feeling with their service and how my and my families time was wasted traveling to view a vehicle that was not available. As of today, I have not heard from Mr. James ***** or anyone from the dealership regarding this issue; not even an apology for wasting and inconveniencing my family and I. More

Worse service EVER!!! Waste Of My Time!!! Today I drove to the dealership from Pasadena (over an hour drive) to see 2 vehicles they supposedly had for sale. I wouldnt have driven if I wasnt se Today I drove to the dealership from Pasadena (over an hour drive) to see 2 vehicles they supposedly had for sale. I wouldnt have driven if I wasnt serious about the possible purchase, and I had spoken with a lady lastbight about me going, then thry called again when I was 10 mins away and told them i was almost there. When I arrived they couldnt find my name, then to makes matters worse they said the Honda Pilot I was to see was not there and was in Angleton (Frustrating 🤦🏻???) so I asked for The second vehicle i was to see, and that one they said was no longer for sale because it had “issues” I was going to just leave but they had brought up another pilot so husband and I decided to take a look, AND LOVED IT... we were going to purchase it, but when they were going to start on all the paper work, the guy helping us said there was a problem 🙄 that it had already been sold to someone else but he didnt know 🤦🏻??? We had driven it around test driving it and all, like really??? He then tries suggesting to lease 😁... we left very dissapointed, wasted all our morning there 😡😡😡😡 More

Free Oil Change for a year is a lie We recently bought a new Honda Civic from the Lake Jackson Dealership. When completing our paperwork we were told we get free oil changes for a year a We recently bought a new Honda Civic from the Lake Jackson Dealership. When completing our paperwork we were told we get free oil changes for a year at every 5000 miles. Today I called to make my first appointment for my first free oil change. The employee asked me if this was my first of two free oil changes. I told her it is my first free oil change, but we get ours for an entire year. The employee told me the free oil changes for a year consist of two oil changes and tire rotations. Are you minding me?????? The employee even told me she doesn’t know why they tell people they get free oil changes for a year. Unreal!!! Free oil changes for a year consist of two for the entire year. I will never buy another vehicle from Honda of Lake Jackson. They are not honest and it’s truly a let down. More

New car buyer Lee was amazing! We were in and out with no issues. Got the car we wanted and financial personnel on the ball and very efficient. Honda of lake Jack Lee was amazing! We were in and out with no issues. Got the car we wanted and financial personnel on the ball and very efficient. Honda of lake Jackson will be the only place I will buy from. A great experience and personnel were outstanding More

Dealer very knowledgeable Very friendly environment. Dealers very knowledgeable about the vehicles. Finance manager very patient with us. Very detailed explanation about vehi Very friendly environment. Dealers very knowledgeable about the vehicles. Finance manager very patient with us. Very detailed explanation about vehicle. Was not pressured in buying the vehicle. More