Honda of Manhasset - Service Center

I've been to really bad service centers and dealerships before, but this place takes the cake. My wife went there to fix some struts under warranty on our 2012 Odyssey. She waited 3 hours the f dealerships before, but this place takes the cake. My wife went there to fix some struts under warranty on our 2012 Odyssey. She waited 3 hours the first day only to be told that they needed to order the parts from a local warehouse, which would be delivered the next day. So she had to come back the next morning to finish the job. Fine, the story seemed reasonable enough. When she came back the next day, they made her wait for an hour and a half and then said that they didn't have a part! They made up a story that the parts were backlogged, but when we saw the order they put in, the part that was missing wasn't even ordered. Instead of telling the truth that they made a mistake, they lied to us and then told my wife to come back again. No way, I know a horrible business when I see one. How can I trust these guys to fix my car? Fool me once, shame on you, fool me twice shame on me. I am willing to bet a lot of money all these other reviews are fake! Please, for the sake of your sanity, stay away! More

I brought my car in for a recall. This is the first time i have ever been to this dealership. Kelly the girl that helped me treated me with nothing but kindness and was very professional, because of that i i have ever been to this dealership. Kelly the girl that helped me treated me with nothing but kindness and was very professional, because of that i will now be bringing my vehicle to honda manhasset for future service. More

Kelly is very efficient, professional and friendly. she gives the best of adcice when it comes to customer service. I'll do business with her at this dealership at anytime. gives the best of adcice when it comes to customer service. I'll do business with her at this dealership at anytime. More

The crew at the Service Departmewnt has maintain my 2005 Honda Accord for the last years and 107000 mils for my complete satisfaction.The crew is very friendly and helpfull especially Mr. Joe Pullela who wa Honda Accord for the last years and 107000 mils for my complete satisfaction.The crew is very friendly and helpfull especially Mr. Joe Pullela who was very helpfull during my last visit at Honda Manhasset Service department. The quality of service provided by Mr. Pullella, makes me want to buy a Honda as my next car. More

I live in queens and used to work near by. I recently went to another Honda dealership in queens and was very disappointed in the care I was given by them. So I drive out of my way just to come to this d went to another Honda dealership in queens and was very disappointed in the care I was given by them. So I drive out of my way just to come to this dealership for all my service repairs. Especially when you have friendly and courteous employees like Ms. Kelly Cooper. I do wish that we could schedule appointments. I do like the added valet service that you provide at this location. More

I really enjoy going to Honda in Manhasset, Cause it's parking for Service is spacious and the hospitality, friendliness of the workers is very pleasant! Where the customer doesn't mind spending money and parking for Service is spacious and the hospitality, friendliness of the workers is very pleasant! Where the customer doesn't mind spending money and being patient waiting! I usually take a walk to the shopping area not far away. Honda of Manhasset services cars excellent and will try to meet your financial budget! I would recommend anyone to go to Honda in Manhasset First! More

I have purchased 2 cars from Honda Manhasset and would never take them anywhere else for service. The work is always done right the first time. I have never had to bring either car back to have a problem never take them anywhere else for service. The work is always done right the first time. I have never had to bring either car back to have a problem corrected and in 13 years neither car has ever broken down on the road. More

We love Kelly she is very sweet and knowledgable. Also mike the manager is great and has great customer service skills . We live Honda !! Won't go anywhere else! Here for 15 years mike the manager is great and has great customer service skills . We live Honda !! Won't go anywhere else! Here for 15 years More

My overall experience was great. I was in and out very quickly.I went in for an oil change and they found that I had a nail in my tire which was fixed. quickly.I went in for an oil change and they found that I had a nail in my tire which was fixed. More

Brought in a 2005 Honda Odyssey due to a recall on brake fluid container seal. They performed the service on this recall and one on a power steering pump I didn't know about. Shortly after I dropped off fluid container seal. They performed the service on this recall and one on a power steering pump I didn't know about. Shortly after I dropped off the car they called me to tell me the car needed shocks, brakes, and a change of the timing belt which also entails changing the water pump and tension stabilizers. The quoted price for the repairs was approximately $730 for brakes and shocks and another $1285 for the timing belt et al. I questioned the need for brakes as I had them redone about a year ago and did less than 10K miles on them. I also asked if they meant struts rather than shocks as I had a repair done less than a year prior on a strut that was discovered by a Honda dealer after an accident. I knew the timing belt had to be replaced as the car has about 102K but the price quoted was higher than what I had seen on the internet. I didn't have the work done and picked up the car after the recall work was completed, assuming they actually did it, and took the car to a local mechanic I trust. He kept the car for about an hour, checked the brakes and the shocks and called me back. They were fine and he said he'd do the timing belt, water pump, and tension stabilizer replacement when I bring it back for inspection next month and it would cost around $700 but he'd have to keep the car for a day. Labor rates at the dealer are $105/hr., significantly higher than the rates charged by other garages. I am suspicious about the trustworthiness of the service dept. at this dealer. More