I put off getting a new car until the old one started raising the white flag, partly because so many dealerships have sales people who don’t really know their cars and who think someone like me doesn’t know what torque is. And for someone like me who did lots of research over lots of time to figure out which car had the right features, it was important to find a quality dealership and a knowledgeable sales person who wouldn’t try to BS me and who would listen.
Jackpot! This was my first experience with Honda of Olathe. I actually utilized the chat feature on the website to initially connect with the dealership and requested Auggie specifically after finding great recommendations to work with him. Even on the chat I felt listened to and not pressured toward any other car or anyone else. Auggie contacted me right away and when I said I knew exactly what I wanted he listened. It would be a few months before they received a 2020 but I knew what I wanted and he respected that. When my old car suddenly accelerated the white flag up the pole on a Saturday morning, I sent an SOS to Auggie and he was very responsive. He went into action and found literally one 2020 Civic available on the lot, they had just received it, and it was exactly what I wanted too. He answered my questions and got me the info about it I needed so I could confirm it was the right car. Auggie ensured it was held until I could get there 4 days later. There it was right up front when I arrived and he was patient, kind, and thorough showing me the car and all the technology I am new too. He first made sure I checked it out and was happy with it before moving forward, without pressure. He helped me get the best deal and also the all-weather mats and cargo tray I very much need. Before I left he took as much time as I needed to get the cockpit setup right and even got my clock set up in the 24H format I live and work by! Auggie’s passion for wanting you to have the best most satisfyingly happy car buying experience makes it so much more enjoyable and easy. Anthony, business manager, was also extremely helpful and courteous in simplifying the purchase options and helping work out the best choice for me. These two gentlemen and the entire dealership are top notch award level in my experience!